Apple store in Sindelfingen (Germany

Hi guys,.

I just wanted to leave a few comments on the Apple store in Sindelfingen.

This was my first visit to the store in Sindelfingen, just some replacement because my screen was broken.

At first, I must say, that employees (I think they are called Genius) are very nice and accommodating. A few seconds in the store, the first employee asked my how he could help me.

Naturally, I accepted an appointment beforehand. Then I was asked to search for colleagues at the genius bar.

There I checked and asked me to wait a few seconds until my personal contact appears.

Said and done, after a few seconds, the employee arrived and asked me about my problem.

I had for the first time feel like an employee of the service understands me actually... He has done very well advise me.

We must also say that there is a Saturday in one of the largest shopping centres in the South of the Germany.
A mass of people at the tables, but there was no customer agitated or unhappy.

After two hours, I came back and my iPhone was perfectly repaired. He even said sorry for the "longer" waiting time

Really, I have to admit that the service can be seen here.

From A to Z a tips perfect and great empathy for customer.
If I were to note this service, I would give it 6 out of a possible five stars.

Thank you once again

Wow... it's so nice to hear positive feedback. Thank you for taking the time to share your experience!

Tags: iPhone

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