Apple TV remote turns on randomly 4th Gen Apple TV

Hi guys,.

I have a 4th gen Apple TV for Christmas at work. It's pretty convenient, but it's a very weird thing: the remote control sends signals randomly when nobody is in contact with it, in fact, nobody is there, everyone is metres from the remote control. Since Apple TV is connected to my TV which is capable of HDMI-CEC, it also turns on the TV. Sometimes without any model, when we sit in the corner opposite of the same room, or at random times of the day or even at night. Sometimes I go out in the middle of the night to check on our little girl and I see that the TV is on. Apple TV will switch to standby after a certain time, but since it does not send SIGNAL to the TV via CEC, the TV stays on. Sometimes I stop the movie I'm watching something and when I come back, film runs and minutes. This causes me a real headache, not to mention that it also adds the power bills, especially when we leave for a weekend and I come home that the TV is on...

Did any of you ever heard, or it's a faulty remote with a contact problem around the buttons that need to be replaced? If the first case, how can I fix this, if the latter, will change any Apple retailer for me? There is no Apple store dedicated to Christchurch, New Zealand. My employer has ordered hundreds of Apple TV Online.

Thank you

Laz

I don't have to assume that someone else uses one of the old silver remotes close to Apple TV or if someone could play a joke on you with a distance more or the Apple remote on their phone app.

There was a small number of reports related to the buttons on the remote apparently stick and sending several times the same command, but I don't think I've seen all the reports to work intermittently on his own.

I've seen reports where network activity has awoken from previous models, but never where this kind of activity began a movie plays when he suspended.

I think that a good start in the resolution of what is going on here is to know if these red orders arrive via bluetooth, IR, or wifi, you could start by covering the unit to the rule (or in) re.

Tags: Apple TV

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