Applications and programs crash when open file Explorer

My programs and applications are blocking as soon as I open Explorer file (I use windows 8).  For example, when I go to attach a file to an e-mail, the Web browser crashes.  Also, when I go on ' Save as ' in microsoft office, word/excel crashes too.

So far, I have:

-Updated and rebooted

-virus research (clear)

-Startup in safe mode - safe mode will not allow not even me open microsoft word, and the problem persists when you use gmail via google chrome

-re-installed office - no change

What could I do next?  The computer was perfect up to this problem that began a couple of weeks.

Help, please!

Thank you

Cara

Hello Cara,

Thanks for posting your query in Microsoft Community.

I imagine the inconvenience that you are experiencing and will certainly help you in the right direction to solve the problem. However, I would be grateful if you could answer a few questions to refine the question in order to provide you with better assistance.

  1. You did changes to the computer before this problem?
  2. You get an error message when the applications or programs crash?

The question could arise due to corruption in specific applications or due to file system corruption directly affecting the launch programs. In order to diagnose and resolve the issue, I would suggest trying the following methods and check if the problem persists.

Method 1:

Run the Troubleshooter of Apps and check if that helps.

The Apps store is an automated tool that we have developed to deal with a number of known issues that may prevent applications from running correctly. This troubleshooting automatically solves some issues including the suboptimal screen resolution, incorrect security or account etc. settings. If the problem persists, refer to the remaining steps in the help article and check.

Solve problems with a soft

If the problem persists, try the following method.

Method 2:

Try to run a scan of the file system (CFS) auditor to check corruption of system files in the system. SFC scan will search for system files corrupted on the computer and fix them.

  1. Press the Windows key + X, click prompt (Admin).
  2. In the command prompt, type the following command and press ENTER:
    sfc/scannow

For more information, refer to this link:

Use the System File Checker tool to repair missing or corrupted system files

Hope this information is useful. Let us know if you need more help, we will be happy to help you.

Tags: Windows

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