ArcSoft media crashed when attached to the scanner

When using media and try to acquire the program film scanner crashes when the scanner is connected or not.  Scan has been checked by the manufacturer and passed as ok.  Thishappenned during the scanning of negatives and initially worked but then crashed and now leads the fact

Hello

·        You did changes to the computer before the show?

·        What operating system is installed on your computer?

Method 1: Put the computer in a clean boot, and then check if the problem occurs:

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.Microsoft.com/kb/929135

How to configure Windows XP to start in a "clean boot" State

http://support.Microsoft.com/kb/310353

Note: after a repair, be sure to configure the computer to start as usual as mentioned in step 7 in the above article.

How to configure Windows to use a Normal startup state

After you have used the boot is a way to solve your problem, you can follow these steps to configure Windows XP to start normally.

a. Click Start and then click Run.

b. type msconfigand click OK.

c. the system dialog Configuration utility appears.

d. click on the general tab, click Normal Startup - load all services and device drivers and then click OK.

e. When prompted, click on restart to restart the computer

Method 2: You can also try uninstalling and reinstalling the software and check if this may help:

Reference: Problems installing and uninstalling programs on Windows computers

http://support.Microsoft.com/kb/2438651

You can also post your query on ArcSoft forum to get help:

http://www.arcsoft.com/forum/default.asp

Tags: Windows

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