Asking a renew a membership which is Dec 2016

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• "Renew your membership".

  We purchased a monthly subscription of creative cloud at the end of may, which has been running for a year, but after a while, we get this window saying 'Renew your membership' etc., when we try to use any application of CC.  The only way around this problem is to uninstall them and reinstall them, only to have the same problem a few weeks later.  Why are we asking to renew our membership when there are another 9 months to go? Our credit card being charged every month.  In "My Adobe", he informed that we have '9 months prior to renewal' and that our membership is "active".

  In general a matter of renewing your subscription have two possible underlying causes.

  1) your computer is not able to complete the required license check, this occurs at different times depending on the type of subscription you have, to subscribers throughout the year, it happens all the 99 days for monthly subscribers every 30 days.

  A good test to determine if something is preventing complete this license check is to go to this Web page:
  https://LM.licenses.Adobe.com/

  Get you - congratulations! You have successfully connected to the Adobe license management server.

  If this isn't the case, it means that something is blocking access.

  If something is blocking access, the steps of troubleshooting in this document will help often. a firewall or hosts file is usually the cause

  http://helpx.Adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  2) something stopped the monthly billing to occur as planned.

  Generally, in this scenario you will receive emails informing you that Adobe couldn't charge you because of some kind of problem with your credit card. The prosecution should take place on the same date each month.
  You can check your payment history to see if the most recent payment was held as planned following the process described here:

  http://helpx.Adobe.com/x-productkb/policy-pricing/print-creative-cloud-receipt.html

  If the most recent payment has not cleared or you received notifications by e-mail about a problem with your credit card, make sure that your credit card information is valid and up-to-date.

  See the section I want to change the credit card on my account :

  http://helpx.Adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-cloud.html

  If your credit card information is valid and that you were not loaded as expected, I would recommend contacting Adobe customer service. There is a chat at the bottom of the aforementioned document button.

• Can someone help me because I am student who has recently renewed my membership but when I got to open photoshop it is not have she asked this same software you license I pay for the student kit and I can't redownload photoshop on my mac

  Can someone help me because I am student who has recently renewed my membership but when I got to open photoshop it is not have she asked this same software you license I pay for the student kit and I can't redownload photoshop on my mac because "you run an operating system that Photoshop no longer supports. Refer to the system requirements for a full list of supported platforms "!"

  When you install the 2015 cloud creative, all or part of the CC apps show 'trial start or buy now' in the creative cloud desktop application, please first try disconnect you creative cloud and folder in: connect and disconnect activate Cloud Creative applications

  If this does not help, see this link:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

• 'Renew your membership' notification keeps popping up...

  Hey people,

  So, every time I try to open all programs in the creative cloud, I get a notification window saying 'renew your membership'. When I click on the button "try again" as she said thank you-"your subscription is now active. ' Click on continue to use your product ' but when I click on continue it shows the screen 'renew subscription' again. He has done this since 8/30 so I thought it could have been a problem with my card (billing period is the first day of each month and payment went to 9/6 according to my Bank) but its still well after the payment had gone through.

  Ive looked at this discussion (Re: renew your subscription - loop of window) and it worked on my windows 10 desktop, but the problem is still rampant in my Macbook Pro that I use and bring to class with me.

  Ive crossed troubleshooting more than pages that I can count, and nothing has worked. I was on the phone with someone for an hour on Tuesday (9/13) I screen share with and he went through the files and settings and deleted, moved, etc, but nothing worked. It has increased my number of folder (or something of the sort), and 2 days later (9/15) I talked to someone else that said it should be fixed within 24 hours. Before the telephone conversations, I talked to someone on the chat online a week ago service (which told me that it would be resolved by Friday 9/9).

  Needless to say that the problem has not yet been resolved. Ive uninstalled all programs used adobe cleaner, repair of access, etc. and then reinstalled and none of this has helped. Sometimes itll come back to the mode of trial for 1 software, but if I end up close after this loop 'renew subscription' happens again.

  in any case, any other suggestions would be greatly appreciated.

  Hi Josh,.

  The activation server is showing an incorrect subscription end date.

  Can you please contact the support for this issue through https://helpx.adobe.com/support.html#/top_products because it must be wound to be corrected.

  There is no billing issues.

  Concerning

  Stéphane

• Renew your membership - window loop

  May 1st I started getting a message window asking me to 'renew your membership '. When I click on the button 'Try Again', thank you window appears and after closing this window, 'Renew your membership' window pop back and he's going at all. I can't use any Adobe products because of this problem and dealing with support Adobe has only a nightmare with no result.

  My question here: has someone else being affected by this problem?  (If you had in past how was that resolved?)

  Additional information:

  (1) I used my license for 1 year and 4 months, I am not cause of re-new until December 2016.

  (2) December 2015. I received mail, informing me that my subscription has been renewed, and it was. I had nothing to do.

  (3) this problem has been on all my computers, around the same time as well.

  For users of Windows 10:

  1) disconnection of your cloud Adobe CC ((gear icon) settings-> preferences-> logout)

  2) leave the cloud app (settings (gear icon)-> Quit)

  3) Windows key + R -> paste in this: programdata % -> hit enter

  (4) if the default settings have been used you should be here:

  C:\ProgramData-> go to the Adobe folder

  (5) to rename the folder SLStore SLStore.old

  app 6) Start Adobe CC

  7) log

  Voila!

• I renewed my subscription for photography package is monthly paid, annual. But im not able to open photoshop always ask to renew the subscription. Can someone help me?

  I renewed my subscription for photography package is monthly paid, annual. But im not able to open photoshop always ask to renew the subscription. Can someone help me?

  Hi John,.

  Please see: -.

  'Renew your membership' message when you start an Adobe Creative Cloud application

  Creative cloud applications ask me to connect whenever I run an application

  Hope this helps!

• Adobe photoshop cs6 asking to renew your subscription

  What is Adobe photoshop cs6 asking to renew your subscription?

  Hi vikramt,

  Please refer to this article:-'Renew your membership' message when you start an Adobe Creative Cloud application

  Instead of signing on Select help > Deactivate from Photoshop, rest follow the same steps listed

  Let us know if this helps

  Concerning

  Assani

• I signed the lightroom, but my turn so ask to renew the subscription, what I do?

  I signed the lightroom, but my turn so ask to renew the subscription, what I do?

  Please take a look at the following article: CC help | 'Renew your membership' window appears when you launch an application Cloud Creative

• develop module is disabled and indicate that I need to renew my membership to reactivate. [was: Hi!]

  I hace problem with lightroom develop module, it indicates that develop the module is disabled and indicate that I need to renew my membership to reactivate, but my account and the membership is updated and activate

  Hi Sheilam,

  If please check the following thread and let me know if it helps: Lightroom 5.5 'develop module is disabled. Please renew your membership to reactivate the develop module'

  Kind regards

  Tanuj

• I paid for a year of creative cloud, about 3 months, it says that I need to renew my membership to develop anything. How can I fix it?

  I paid for a year of creative cloud, about 3 months, it says that I need to renew my membership to develop anything. How can I fix it?

  Hello

  Please try following steps

  Mac t/s

  (1) close adobe every process in activity monitor (creative cloud sync Core CC library, ccx, services for the desktop application adobe, adobe office, broker CIB Adobe updater AAM service)

  2) navigate to the following locations and assign all permissions to the adobe folders to the current user. To navigate, click on go in the bar on then click goto... type/library/application support of / and then click OK.

  (3) to assign the authorization right click on adobe folder and click on Get info... A window will open. Then click on the lock symbol to allow editing. Then click on sign + to add your user name. Then change read only to read and write. Then click gear icon on the bottom and click on apply to the elements included and click ok... Go to the next step then.

  3) navigate to next support/adobe application and delete Slstore and slcache.

  4) go to ~/Library/application support/adobe/oobe and delete the opm.db

  (5) navigate to/etc and open hosts file. Check if it has entries from adobe. If any amount of the fine, if yes replace the hosts file with a new file hosts without adobe entries

  (6) launch cc app and it should work properly

  Windows

  (1) close adobe all processes in the Task Manager (Core sync services for the desktop application adobe, adobe office, broker CIB Adobe updater AAM service)

  2) navigate to the following locations and assign all permissions to the adobe folders to the current user.  (Right click on adobe folder select properties then click on the Security tab, click on edit and select current user, that you are connected to, select full control, click on apply and then ok)

  C: / / program data (to view hidden files to see this folder)

  C: / / program files 86 x files / common

  C: / / program files x 86.

  C: / / program files common files

  C: //program files.

  (3) rename SLstore to Slstore.old to the following location c: / / program data / Adobe /.

  (4) rename SLcache in Slcache.old in the location C:\Program Files (x 86) \Common Files\Adobe more

  4) navigate to c: / / Users/username/appdata/local/adobe/oobe and rename Opm.db to opm.old

  5) navigate to c: / / windows/system32/drivers/etc/and the hosts file opened in Notepad. IF you see an entry from Adobe it please replace this hosts file with a new hosts file that doesn't have any input from adobe. If there is no entry permit Adobe the hosts file, as it is.

  (6) run cc app and sign in.

  If steps above does not work, please contact Adobe to

  Contact the customer service

• How is it, I can't Adobe Story as part of my membership 'creative cloud! I was promised "all the creative programs" & there are already limits / - typical problems. Should it not be corrected, I don't bother renewing my membership at the end of my ' o

  How is it, I can't Adobe Story as part of my membership 'creative cloud!

  I was promised "all the creative programs" & there are already limits / - typical problems.

  Should it not be corrected, I don't bother renewing my membership at the end of my "annual subscription".

  stevenh38334489 wrote:

  So I have to be online to use Adobe Story? I can't download it?

  See help Adobe Story | Working offline with Adobe Story

• How can I renew my membership Adobe cloud with Black Friday sale?

  How can I renew my membership Adobe cloud with Black Friday sale?

  Contact adobe during the time pst support by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

• I'm trying to renew my membership CC. Do you enjoy two free months of service? The promo ends on 30 Oct.

  I'm trying to renew my membership CC. Do you enjoy two free months of service? The promo ends on 30 Oct.

  Please contact support: contact customer service

  I hope this helps.

  Concerning

  Megha Rawat

• I can't open my apps because she asked to renew my subscription, but I already have.

  How can I open my apps when it is not let me because it is asked to renew the subscription I already have?

  In the same pop that invites to renew the subscription, look the option named "have a different Adobe ID", click it and then get into Adobe ID and password and check again.

  Always the same?

  Disconnection of Adobe Creative Cloud app and sign in only once and check:

  Connect and disconnect activate Cloud Creative applications

• "Renew my membership to reactivate the develop module" why I get this? I used develop last week and I have a free subscription as it says when I connect to the cloud.

  I can´t start the develop module.

  He says that I need to renew my membership. I purchased the complete program and when I connect it says that I have a free subscription.

  With the help of:

  27 "IMac

  10.10.5 OSX

  Norway

  Hi,

  Please see CC help | 'Renew your membership' window appears when you launch an application Cloud Creative

  Kind regards

  Sheena