ATAPI error: Event ID 11

Hi, Hi,

I had to replace the HARD drive on my 3 + years, Dell Inspiron N4010 (14R) with an SSD as the HARD drive has developed bad sectors and caused problems. I did a fresh install of Windows 7 SP1 once I swapped the hard drive, installed Windows and all my other software updates after that. However, I have got something wrong in the new installation (possibly the drivers I installed). I now see a series of errors on ATAPI (event ID 11) in the event viewer with this detail: the driver has detected an error on \Device\Ide\IdePort0 controller.

There are other errors as well, but they seem to all be anchored to the ATAPI error.

I tried to scan my system for the www.dell.com/support/drivers driver updates. It shows the 3 drivers as having not been installed. Even if I tried to install these several times, they are still as necessary. These are:

  1. Intel Management Engine Interface driver
  2. Intel® Chipset Mobile, Cantiga Chipset PM45/GM45/PM55/HM57/HM55 Express Chipset Family Driver
  3. Qualcomm-Atheros AR8152 PCI - E Fast Ethernet Controller Driver

I wonder if these issues are related. Also, I do not know if the updates of windows is causing these issues. Any suggestions or help to remedy this?

Hi Alain,

Install the SATA AHCI drivers included in the Intel "driver"RST and driver AHCI and GUI"package. It can be found here:

https://Downloadcenter.Intel.com/default.aspx?lang=eng

Tags: Windows

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