ATG 10.2 CSC ticket history sort problem

Hello

I am facing an issue related triage in the grid of 'Historical Ticket' of the CSC.

In this grid, there are several columns - ticket Id, Description, creates, age, status, but the sort option only works when I click on the 'ticket Id' column.

By clicking on the sign of the arrow next to the ticket Id, all columns are get sorted but same behavior does not work when I click on the other columns -Description, creation, status, age.

I tried to console alert in various jsp but unable to find so exact of these columns are rendered.

I know that these grid/table are defined in /Service-UI/Framework/Agent/config/atg/svc/agent/ui/tables/ticket/CustomerTicketGrid.properties but of jsp perspective I'm not able to understand.

Can anyone suggest / Help on this issue?

Kind regards

Prateek Gupta

I am able to fix this by myself.

There is no need to find jsp; It is a configuration problem.

We need only set the sortField property and sorting works fine then.

Kind regards

Prateek Gupta

Tags: Oracle Applications

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```
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```
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<LIST_G_EXP>
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<G_EXP>
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<ID>274</ID>
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<ORD>x</ORD>
<ID>274</ID>
<NAME>Capital LP</NAME>
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<MONTH_YR/>
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<ORD>y</ORD>
<ID>274</ID>
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<BEGIN_DATE>2009 Avg.</BEGIN_DATE>
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<ORD>y</ORD>
<ID>274</ID>
<NAME>Capital LP</NAME>
<DATE_ID/>
<MONTH_YR>2008-01-01T00:00:00.000-06:00</MONTH_YR>
<BEGIN_DATE>2008 Avg.</BEGIN_DATE>
<PCT>6.90583333333333333333333333333333333333E-01</PCT>
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<ORD>y</ORD>
<ID>274</ID>
<NAME>Capital LP</NAME>
<DATE_ID/>
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<PCT>1.10675</PCT>
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<MONTH_YR/>
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<ORD>x</ORD>
<ID>12</ID>
<NAME>GCapital LP</NAME>
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<ORD>x</ORD>
<ID>12</ID>
<NAME>GCapital LP</NAME>
<DATE_ID>2009-01-01T00:00:00.000-06:00</DATE_ID>
<MONTH_YR/>
<BEGIN_DATE>01/31/2009</BEGIN_DATE>
<PCT>.6</PCT>
</G_EXP>
<G_EXP>
<ORD>x</ORD>
<ID>12</ID>
<NAME>GCapital LP</NAME>
<DATE_ID>2009-02-01T00:00:00.000-06:00</DATE_ID>
<MONTH_YR/>
<BEGIN_DATE>02/28/2009</BEGIN_DATE>
<PCT>.557</PCT>
</G_EXP>
<G_EXP>
<ORD>x</ORD>
<ID>12</ID>
<NAME>GCapital LP</NAME>
<DATE_ID>2009-03-01T00:00:00.000-06:00</DATE_ID>
<MONTH_YR/>
<BEGIN_DATE>03/31/2009</BEGIN_DATE>
<PCT>.582</PCT>
</G_EXP>
<G_EXP>
<ORD>x</ORD>
<ID>12</ID>
<NAME>GCapital LP</NAME>
<DATE_ID>2009-04-01T00:00:00.000-05:00</DATE_ID>
<MONTH_YR/>
<BEGIN_DATE>04/30/2009</BEGIN_DATE>
<PCT>.73</PCT>
</G_EXP>
<G_EXP>
<ORD>y</ORD>
<ID>12</ID>
<NAME>GCapital LP</NAME>
<DATE_ID/>
<MONTH_YR>2009-01-01T00:00:00.000-06:00</MONTH_YR>
<BEGIN_DATE>2009 Avg.</BEGIN_DATE>
<PCT>.61725</PCT>
</G_EXP>
<G_EXP>
<ORD>y</ORD>
<ID>12</ID>
<NAME>GCapital LP</NAME>
<DATE_ID/>
<MONTH_YR>2008-01-01T00:00:00.000-06:00</MONTH_YR>
<BEGIN_DATE>2008 Avg.</BEGIN_DATE>
<PCT>.8865</PCT>
</G_EXP>
<G_EXP>
<ORD>y</ORD>
<ID>12</ID>
<NAME>GCapital LP</NAME>
<DATE_ID/>
<MONTH_YR>2007-01-01T00:00:00.000-06:00</MONTH_YR>
<BEGIN_DATE>2007 Avg.</BEGIN_DATE>
<PCT>1.47333333333333333333333333333333333333E00</PCT>
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<G_EXP>
<ORD>x</ORD>
<ID>135</ID>
<NAME>Fund Ltd</NAME>
<DATE_ID>2008-11-01T00:00:00.000-05:00</DATE_ID>
<MONTH_YR/>
<BEGIN_DATE>11/30/2008</BEGIN_DATE>
<PCT/>
</G_EXP>
<G_EXP>
<ORD>x</ORD>
<ID>135</ID>
<NAME>Fund Ltd</NAME>
<DATE_ID>2008-12-01T00:00:00.000-06:00</DATE_ID>
<MONTH_YR/>
<BEGIN_DATE>12/31/2008</BEGIN_DATE>
<PCT>.705</PCT>
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<G_EXP>
<ORD>x</ORD>
<ID>135</ID>
<NAME>Fund Ltd</NAME>
<DATE_ID>2009-01-01T00:00:00.000-06:00</DATE_ID>
<MONTH_YR/>
<BEGIN_DATE>01/31/2009</BEGIN_DATE>
<PCT>.617</PCT>
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<ORD>x</ORD>
<ID>135</ID>
<NAME>Fund Ltd</NAME>
<DATE_ID>2009-02-01T00:00:00.000-06:00</DATE_ID>
<MONTH_YR/>
<BEGIN_DATE>02/28/2009</BEGIN_DATE>
<PCT>.562</PCT>
</G_EXP>
<G_EXP>
<ORD>x</ORD>
<ID>135</ID>
<NAME>Fund Ltd</NAME>
<DATE_ID>2009-03-01T00:00:00.000-06:00</DATE_ID>
<MONTH_YR/>
<BEGIN_DATE>03/31/2009</BEGIN_DATE>
<PCT>.587</PCT>
</G_EXP>
<G_EXP>
<ORD>x</ORD>
<ID>135</ID>
<NAME>Fund Ltd</NAME>
<DATE_ID>2009-04-01T00:00:00.000-05:00</DATE_ID>
<MONTH_YR/>
<BEGIN_DATE>04/30/2009</BEGIN_DATE>
<PCT>.733</PCT>
</G_EXP>
<G_EXP>
<ORD>y</ORD>
<ID>135</ID>
<NAME>Fund Ltd</NAME>
<DATE_ID/>
<MONTH_YR>2009-01-01T00:00:00.000-06:00</MONTH_YR>
<BEGIN_DATE>2009 Avg.</BEGIN_DATE>
<PCT>.62475</PCT>
</G_EXP>
<G_EXP>
<ORD>y</ORD>
<ID>135</ID>
<NAME>Fund Ltd</NAME>
<DATE_ID/>
<MONTH_YR>2008-01-01T00:00:00.000-06:00</MONTH_YR>
<BEGIN_DATE>2008 Avg.</BEGIN_DATE>
<PCT>.705</PCT>
</G_EXP>
<G_EXP>
<ORD>y</ORD>
<ID>135</ID>
<NAME>Fund Ltd</NAME>
<DATE_ID/>
<MONTH_YR>2007-01-01T00:00:00.000-06:00</MONTH_YR>
<BEGIN_DATE>2007 Avg.</BEGIN_DATE>
<PCT>2.26833333333333333333333333333333333333E00</PCT>
</G_EXP>
</LIST_G_EXP>
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(1,1)<?horizontal-break-table:1?>
(1,2)<?for-each-group@column:G_EXP;./BEGIN_DATE?><?sort:ORD;'ascending';data-type='text'?><?sort:DATE_ID;'ascending';data-type='text'?><?BEGIN_DATE?><?end for-each-group?>
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(2,2)<?for-each-group@cell://G_EXP;./BEGIN_DATE?><?sort:ORD;'ascending';data-type='text'?><?sort:DATE_ID;'ascending';data-type='text'?><?($G1[(./BEGIN_DATE=current()/BEGIN_DATE)]/PCT)?><?end for-each-group?><?end for-each-group?>
My current output for column headings is...I'm unable to provide my whole o/p here due to space constrains I guess..
             11/30/2008 12/31/2008 01/31/2009 02/28/2009 03/31/2009 04/30/2009 2007 Avg. 2008 Avg. 2009 Avg.
Can I get something like...Check the last 3 columns...
             11/30/2008 12/31/2008 01/31/2009 02/28/2009 03/31/2009 04/30/2009 2009 Avg. 2008 Avg. 2007 Avg.
Thanks in advance..

Published by: user10280715 on May 28, 2009 13:05

I think 4 + ways of dealing with this right now.

One:
Separate the grouping based on the data and the year of the avg.
the solution is below.

two:
Simply adding the desc in the field of the MONTH_YR.

Third:

If you want to reduce sorting in RTF, that I prefer, then may be small change in the query is required.

Delete the order of 3,1,4,5 desc of the query, since your order and the sorting is done in RTF ;)
It is useless code, unless you need it for other reasons.

Use the same RTF you have. and use the following query.

SELECT 'x' ord,
       id,
      name,
       to_date(month_begin_date_id,'YYYYMMDD') date_id,
       null month_yr,
       to_char(last_day(to_date(month_begin_date_id,'YYYYMMDD')),'MM/DD/YYYY') begin_date,
       pct/100 pct
from tables.
union
SELECT 'y'||10000-to_char(to_date(month_begin_date_id,'YYYYMMDD'),'YYYY') ord,
       id,
       name,
       null,
       trunc(to_date(month_begin_date_id,'YYYYMMDD'),'YYYY') month_yr,
       to_char(to_date(month_begin_date_id,'YYYYMMDD'),'YYYY') || ' Avg.' begin_date,
       avg(pct/100) pct
from tables.
group by 'y'||10000-to_char(to_date(month_begin_date_id,'YYYYMMDD'),'YYYY'),
         id,
         name,
         trunc(to_date(month_begin_date_id,'YYYYMMDD'),'YYYY'),
         to_char(to_date(month_begin_date_id,'YYYYMMDD'),'YYYY')

Fourth:
I prefer to reduce sorting in model;).
I like to take the burden of the model ;) and give the beautiful Monster database to manage heavy work.

SELECT 'x'||month_begin_date_id ord,
       id,
      name,
       to_date(month_begin_date_id,'YYYYMMDD') date_id,
       null month_yr,
       to_char(last_day(to_date(month_begin_date_id,'YYYYMMDD')),'MM/DD/YYYY') begin_date,
       pct/100 pct
from tables.
union
SELECT 'y'||10000-to_char(to_date(month_begin_date_id,'YYYYMMDD'),'YYYY') ord,
       id,
       name,
       null,
       trunc(to_date(month_begin_date_id,'YYYYMMDD'),'YYYY') month_yr,
       to_char(to_date(month_begin_date_id,'YYYYMMDD'),'YYYY') || ' Avg.' begin_date,
       avg(pct/100) pct
from tables.
group by 'y'||10000-to_char(to_date(month_begin_date_id,'YYYYMMDD'),'YYYY'),
         id,
         name,
         trunc(to_date(month_begin_date_id,'YYYYMMDD'),'YYYY'),
         to_char(to_date(month_begin_date_id,'YYYYMMDD'),'YYYY')

I assumed the month_begin_date_id columns holds the data in YYYYMMDD format.
else use to_char function to convert it to YYYYMMDD

And in the template, remove sorting on DATE_ID. Just use spell on DSB ;)
delete

(1,1)
(1,2)
       
       
(2,1)
       
(2,2)

Sorting problems

Sometimes, when I add music by the same artist, same album yet, it gets split. For example, I just added an album by Terry Reid. Each artist field is called 'Terry Reid' and all areas for the Album are labeled 'Move over for Terry Reid', but instead of all of the songs are classified in the same heading, iTunes creates two more different of the same name. This is a known error? It makes me crazy! Here's a screenshot of what I'm talking about, in case I'm not explaining well enough:

Any Suggestions?

Thank you

-Adam

Steve MacGuire alias turingtest2 - iTunes and iPod tips and tricks - grouping beaches in Albums - http://www.samsoft.org.uk/iTunes/grouping.asp (old post on Apple Discussions http://discussions.apple.com/message/9910895#9910895)

Quick response: select all the tracks on the album, file > info (or right-click > news > Details) and give them all a single "album artist", or check the indicator of "compilation" (as in https://discussions.apple.com/message/17670085#17670085).

If they are several CD sets, you will also need to enter the appropriate information in the fields of number of disk. If they are not a set of multiple CDs that you must always make sure any vacuum or disc number fields are properly defined.

Another explanation of hhgttg27 August 2015 - https://discussions.apple.com/message/27784417#27784417

If they won't even really check this August 2008 post by turingtest2 group temporarily change labels - https://discussions.apple.com/message/7904806#7904806 or http://www.samsoft.org.uk/iTunes/merge.asp - it works often but I have had cases where securities combined when a letter has been added but divorced when he was kidnapped again.

If they are mp3 files are trying to change the version of the ID3 tag, which can cause iTunes to re - write the tags and clarify inconsistencies. I use iTunes 7.5 (Yes, from 2007) so I can't tell you where it is in later versions.

I had a case of grouping stubborn reality. The tracks will be re-group in a way that has no meaning when I changed metadata. Without going into details, I deleted tracks iTunes completely, then add the files and they are all grouped together correctly.

Group sorting problems

I have three tables in a management system of contacts that I use. The first is the prmContacts with First, Last and other info. The second is prmFollowup which refers to the prmContactID and contains a comment and in the field of the appointment. The third is a prmInfo that contains the name of the company and the active/inactive status.
I need to generate a repeating list which contains the name, name, company name and fields of appointment. I've got evertything worked except that I can't seem to make the attraction info displayed up to the last field of appointment.
Here is my SQL query.
$query_activeContactsRS = "SELECT prmContacts.id, prmContacts.custFname, prmContacts.custLname, prmInfo.companyName, prmFollowup.nextAppointment, prmFollowup.nxtTime.
OF prmContacts, prmInfo, prmFollowup
WHERE the prmContacts.id = prmFollowup.prmContactID AND prmInfo.prmContactID = prmFollowup.prmContactID AND prmContacts.custActive = 'Yes '.
GROUP BY prmContacts.id DESC
ORDER BY prmFollowup.id DESC";
Let's talk about the request. Match the customer contact and the prmFollowup is perfect. The GROUP OF prmContacts.id keep duplicate for each prmContact.id entries shows upward so that I find myself with a list of only my contacts. Although the GROUP BY method, I find myself with a new line for each field of prmFollowup. What I want is just the last displayed the tracking record. With this request I display the first row of follow-up.
If anyone has any ideas on how to make this work please let me know. At this point, that the only work-around, I can think of involves a link to another page to view the next apporintment for the contact.

> This should not be so difficult.

It is not, but you should know a few things. The most simple is to create a list of IDS that meet your selection criteria - that is, get the max (ID) to each contact - and then use it in the WHERE clause of the main, SELECT

This will produce the list of identifiers that you need for each contact.

SELECT Max (prmFollowUp.ID) AS MaxOfID

OF prmFollowUp

GROUP BY prmFollowUp.contact;

Include in the main statement like this:

SELECT contacts, favColor

OF prmFollowup

WHERE ID in

(SELECT Max (ID)

OF prmFollowUp

Contact GROUP)

There are other ways to do it too - using correlated subqueries and derived tables. If you do not have as many lines probably little matter, but as your number of lines increases you can optimize by using one of these other methods. Here is an example: http://stackoverflow.com/questions/438938/sql-server-only-last-entry-in-group-by

Report a problem history not updated.

Hello

I'm having some trouble with my report a history of problem. It has not been updated since 06/05/2016. I see neither free apps downloaded or bought apps and in-app purchases.

Contact Apple or they have a few problems and I have to just wait it out?

Best regards

Michael

It is not problems reported on their status page (although this does not necessarily mean that there is not one): https://www.apple.com/support/systemstatus/

You can wait to see if a site problem report updates, or if you have a problem with a purchase you can try to contact Support via: https://www.apple.com/emea/support/itunes/contact.html

ATG server problem
Hi guys
I get an error when running jsp pioneercycling or my application that can be

The Assembly began.
The target application is D:\jboss-4.2.0.GA\server\atg\deploy\ATG.ear.
Creating exploded ear D:\jboss-4.2.0.GA\server\atg\deploy\ATG.ear file.
Initializing...
Update D:\jboss-4.2.0.GA\server\atg\deploy\ATG.ear.
Creating an application.Xml...
Creating Ear file MANIFEST...
Importing classes...
Importing the classes for the module DafEar
Importing the classes for the module DafEar.Admin
Importing the classes for the module DafEar.base
Importing the classes for the module PioneerCyclingJSP
Importing the classes for the module B2CCommerce
Import classes for DCS module. AbandonedOrderServices
Importing the classes for the runtime
Importing the classes for DCS module
Importing the classes for the DSS module
Importing the classes for DPS module
Importing the classes for DAS - UI module
Importing the classes for module DAS
Ignoring the lib/servlet.jar of entry of the DAS module classpath
Importing the classes for module manuals
Import module J2EE atg - admin.war declared in DafEar.Admin
The D:\jboss-4.2.0.GA\server\atg\deploy\ATG.ear\atg_admin.war\WEB-INF\web analysis.
XML
Import module J2EE atg - bootstrap.war declared in DafEar.base
D:\jboss-4.2.0.GA\server\atg\deploy\ATG.ear\atg_bootstrap.war\WEB-INF\ analysis
Web.Xml
Import of J2EE module atg-bootstrap - ejb.jar declared in DafEar.base
Import pioneer.war module J2EE declared in PioneerCyclingJSP
D:\jboss-4.2.0.GA\server\atg\deploy\ATG.ear\pioneer.war\WEB-INF\web.xm analysis
l
The Assembly took 15,156 seconds.
"findstr" is not recognized as an internal or external command
operable program or batch file.

D:\ATG\ATG9.1\home >

Please solve my problem and what I have to do.
You will need to go through with some good references on the configuration of the paths. If you have changed the path in the system variables then why in the world the default paths have been removed? in any case, just remove all the path within your system variables and create the default under system variables as path:
Path=%SystemRoot%\System32;%SystemRoot%;%SystemRoot%\System32\Wbem;
where SystemRoot is another variable system pointing to your windows directory as SystemRoot = C:\Windows. The mention because it was not there in your all system variables in the last post. Keep everything as it is and then try again. Good luck!

Published by: Nitin Khare on November 11, 2012 05:58

ATG 9.1 installation problem
Hello
I installed ATG 9.1 in my drive D as this D:\ATG\ATG9.1, but while running pioneercycling jsp, it is showing the following error

***
The directory of the JBoss server to server: there is no such thing as atg.
You must specify a valid JBoss server when you use the - c option.
***
startDynamoOnJBOSS [servername] [-pure] [-l] [-server c-config-name] [-ear]
ear-file-name] [-f-additional indicator] [-j jboss-home-dir] [-layer layers config]
[- debug - debugPort] [- m-module-list extra]
***
Server-name is the name of the server to use Dynamo.
-clean remove existing ear file and data source xml files.
-l Run with the configuration liveconfig layer.
-c the jboss server to use. Default value is atg.
-The name of the file destination ear to ear. Default value is ATG.ear.
f also run with the runAssembler flag specified.
-L' j jboss installation directory location.
-layer Run in addition with the configuration specified layers
m run in addition with the specified modules.
-debugging Run with Java remote debugging enabled on port 3000
-debugPort specifies the port for remote debugging

D:\ATG\ATG9.1\home >

Please solve my problem that I have to install the C drive or other solutions time
startDynamoOnJBOSS calls runAssembler, and then callls ATG internally the JBoss startup script (run.bat |.) SH) run.bat - c . If you give not any server configuration for startDynamoOnJBOSS commmand name then by default it now accepts the server configuration as atgname. So it must be a server named atg in JBoss, which you can create by making a copy of the "default" existing server in the directory \server folder and rename the folder copied to atg. This should solve the problem.

ATG 10.2 CSC ticket history sort problem

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