Attempt to sync music error - could not get the device certificate - C00D11E3
Original title: C00D11E3
I tried to sync music from my laptop to my brand new Sony Walkman NWZ - B153 MP3 player, but I got was a full load of a red cross on the left side of the lines of track information.
"When I left clicked on one of the crosses, he said," cannot get the certificate of the device "whatever that means, more the C00D11E3 error code.
I got a Sony's MP3 player before and I could download music o problem. So, why the problem with this brand new?
Garry
Hi Garry,
(1) how you try to synchronize?
(2) using any software provided by the manufacturer of the device to synchronize?
Since you were able to synchronize your old MP3 player (from the same manufacturer) on the same computer, there will be some settings in the new MP3 player.
Cannot get the device certificate, can indicate that the device is locked by the manufacturer.
You can check with Sony to known problems
You can download Windows Mobile Device Center and check, for more information please visit the links below
Synchronize music, photos, contacts, and calendars with a mobile device
Download Windows Mobile Device Center 6.1
http://www.Microsoft.com/windowsmobile/en-us/downloads/Microsoft/Device-Center-download.mspx
Thank you, and in what concerns:
Ajay K
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.
Tags: Windows
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