Attention by buying a motherboard ASUS!

All is not well with ASUS warranty repair policy

I have just been informed that if mine needs repair I I find myself without a computer for a few weeks!

My old motherboard for five months, X 99 - E WS/USB3.1, was displaying two problems and I have just been informed to get these issues fixed, I send the motherboard to their service center and so lucky I'll get it back in about two weeks.

No mention was made that they were going to send me a motherboard replacement as long as I provide my credit card information to ensure that they return the defective.

The two problems with the motherboard are related to the USB3.1 doesn't work is not (i.e. not recognizing USB3.1 devices) and an intermittent problem with DDR4 memory including the motherboard sometimes entirely will not recognize, or it falls one or two cards memory sticks at random locations (slots).

After using many of ASUS motherboards over the years without problems, but for one, they replaced without problems, giving them my credit card and returning the defective one once the replacement has been received.  This seems to go against all the good press some here gave ASUS.

Oh, warranty documentation, it is there, somewhere, you'll find if you look long enough.  And Yes, he said their service department's stated policy.

Last comment, five times over the months I have received asking to register the product and in doing so, their computers inform me that it is already registered, but nobody can find my registration...

Someone wants a faulty motherboard - Cheap...

Update

ASUS is honoring its advance RMA policy.

See you soon

Tags: Premiere

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