ATTN: Staff [added kglad] double load for each month and one subscription

Hello

Each month I reveived TWO bills of adobe, but I only have ONE subscription in my account. I contacted the customer servive twice, but they both finally asked me to communicate with the Bank. However, the Bank asked me to contact adobe.

I joined the subscription from August 12, 2016. When I finished first payment online, I have not received any confirmed e-mail. I tried to use photoshop, but it showed that I have a subscription. I thought I was suffering from network problem that the payment is not completed. Then I presented again. I received a confirmation by e-mail immediately. A month later, I found two charges of Adobe on the same date. I tried to do everything that I could to solve the problem, but the problem is still there... Can someone help me? And I hope that I can be reimbursed in double.

Hello

Please contact support by calling/chat for billing queries:

Contact the customer service

* Be sure to stay connected with your Adobe ID before accessing the link above *.

You can also check the help below document:

https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Please go through the Adobe - General conditions of subscription as well.

Kind regards

Sheena

Tags: Adobe

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