Audio very weak with samsung nc241 customer zero

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  Hello:
  We are using view 6.1.1 in our environment and problems getting audio/video streaming to work well with the USB headsets, with zero customers.  Helmets are Jabra Link 360 and customers zero Samsung NC241.  Helmets are used as well for the phones to Jabber and also as audio device by default.   We started with the audio driver Teradici and everything seemed to work well, except that users could not answer calls on the headset itself with the button on the headset.  They were able to answer the calls of Windows though and the part worked fine.  In order to get the physical button to work, we had to first fill the USB receiver they use on the zero clients so that Windows will see as the device Jabra 360 and not the audio device Teradici.  Then we had the EHCI USB mode on them as well, and after that he started to work very well.  However, the helmets also serve as the audio device main as well as the communication (phone) device, with audio streaming continuously throughout the day.  With the current configuration, audio streaming will cut in and out during the day, and audio/video is not always to stay in either phase.

  I also applied the registry in this KB hack, VMware KB: improvement in audio quality when you use speakers or USB headsets with a desktop VMware view Horizon 5.2 , which helped clear up Crackle that we originally with the part phone headsets.  But there is still the issue of streaming audio.

  I wonder if the effectiveness of the bridging USB is not as effective and also is there a way to make this work better?  I read that the use of the pilot Teradici is supposed to help with audio/video problems, but do not know how that can be applied to USB devices as we use.  I've been reading upward on Teradici audio/video settings, but do not know where to go from there.  I was hoping that there are some best practices to use USB headsets with a view, but so far I'm not finding anything useful.

  For any help or suggestion would be greatly appreciated.  Thanks in advance.

  We were finally getting help by the people of Cisco after validation in the here and even open a support ticket with VMware, which was open for more than a month without will.  Where others try to implement similar, here are our findings:

  • Zero clients combine traffic USB and PCoIP.  It is not good when there is a lot of audio/video/USB traffic, especially the USB headsets that also carry audio softphone.  In our case, the USB traffic was so dense that it was causing audio and video become troubled and freeze and eventually cause the pcoip_server service to break in the virtual machine itself and cause the client disconnect.  The fix?  Don't use customers zero with USB phones software, they are not just designed for this type of solution.
  • Thin clients are much better designed for USB softphones.  In our case, we used the Cisco VXME client, which is the method of support for the use of Windows thin clients with the client of the Horizon.  There is integration between the two products that isolates the VOIP traffic out of the virtual machine and keeps it local on the client itself.  Regular audio and video traffic still go through the virtual machine using Teradici or VMware RTAV driver.

  Hope this helps others who may run this question.  One thing we did not try was a wired headset using the AV sockets on the zero client and Teradici audio driver.  This can work, but our needs here were the headphones must be bluetooth, so we were forced to stick with USB.

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  The amd HD driver is bound to the audio via a hdmi connection - idt audio driver that I linked to in my previous post is for your laptops internal speakers and should also provide the heartbeat GUI.

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