Aurora

My beautiful ladies and gentlemen, I bought an alienware last year. I was so excited. Then after 8 hours it stop working. Called and after 5 transfers of phone, I finally got a Dell technician certified in my house, but alas, he couldn't fix it. So I called Dell again and after 13 phone transfers and 2-1/2 hours on the phone, I hung up. I had my wife, who is a certified Dell technician, call them up and after 9 phone transfers and two hours, she is my money back. They refused to replace the computer, instead, just handed my money. It's a weird business model. Thank you for your time Fat Tony

buddymarange

Glad to hear that Dell will refund your money.

Bev.

Tags: Dell Products

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