Avatar prevents Windows stops

When you try to restart Windows 7 I get a message "waiting for Local RFP Avatar, this program prevents closing of windows.  I was not aware of having an Avatar or what one is in terms of PC operating systems.  Is - this developer of malware?  Any problem with just executing a hard stop and restart?

Hello

 
Please contact Microsoft Community.
 
There could be a possibility that the third-party application are contradictory.
I suggest you to start your computer in safe mode and check if you get the same problem or not.
 
Start your computer in safe mode:
 
Safe mode starts Windows with a limited set of files and drivers. Startup programs do not work in safe mode, and only the basic drivers needed to start Windows are installed.
 
 
If the problem does not persist in safe mode, I suggest you place your computer in a clean boot and the devil who the third-party application, is conflicted:
 
Perform the clean boot
 
Place your system in the clean boot state helps determine if third-party applications or startup items are causing the problem. You must follow the steps in the article mentioned below to perform a clean boot.
 
How to perform a clean boot in Windows
 https://support.Microsoft.com/en-us/KB/929135
    
Note: See "How to reset the computer to start normally after a boot minimum troubleshooting" to prepare the computer to start as usual after a repair.
 
I also suggest you to use Microsoft Safety scanner and check if there is a malicious software on your computer.
 
Run the Microsoft safety scanner.
 
The Microsoft Security Scanner is a downloadable security tool for free which allows analysis at the application and helps remove viruses, spyware and other malware. It works with your current antivirus software.

Note: The Microsoft Safety Scanner ends 10 days after being downloaded. To restart a scan with the latest definitions of anti-malware, download and run the Microsoft Safety Scanner again.

Note: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

I hope this helps.

Kind regards

Anusha

Tags: Windows

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