Backup of the computer in Vista Ultimate fails on i/o device error

I'm doing a PC Backup in Vista Ultimate for a 5000KS of external WD USB Drive with plenty of space, System Manager is working properly. The backup gets about 85% and fails with the message "device i/o error (0x800745D)". What is going on? Acronis True Image 11 backup on the same drive without complaining.

Hi Dick715,

We have to run a disk check to solve this problem, to do a disc check follow the steps below:

1. Click Start, type cmd in the start search box, right-click cmd.exe in the list programs and then click Run as administrator.

If you are prompted for an administrator password or for confirmation, type your password, or click on continue.

2. at a command prompt, type the following command and press ENTER:

CHKDSK X: /R

Note: In this command, x is a placeholder that represents the drive letter of the volume you want to check.

3. press y when you are prompted to check the drive the next time the system restarts.

4. close all applications and restart the computer.

Note: When you restart, Windows checks the drive for errors, and then Windows starts.

5. after the computer restarts, repeat steps 1 through 4 for the other volume and try the backup operation again.

You can also check out the link below:

Error message when you try to perform a full backup on a Windows Vista-based computer: "the application cannot be performed because of an i/o device error."

http://support.Microsoft.com/kb/952272

I hope this information is useful.

Please let us know if you need further assistance.

Concerning

Rehman - Microsoft Support

Tags: Windows

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