Backup stops at 25%. No error message. Same thing with internal & remote CD/DVD drive.
Ideas:
- You have problems with programs
- Error messages
- Recent changes to your computer
- What you have already tried to solve the problem
Update: managed to stop the backup. Action Center is more said backup is running.
1. Click Start backup. If I start the new backup again with a new disc the process stalls again to 25%. This occurs with an external drive and internal. Backup to disk folder is empty. I lost 10 blank DVDs.
2 CD/DVD remote drive used in the previous backup not found.
3 drive attached. Recognized.
4. not found disk backup.
5 inserted the previous backup drive.
6 backup starts playing files on C:
7. backup reached 25% full.
8 burn disk starts, the drive led indicates data transfer for @ 1 minute.
9 drive activity slows down to flashing slow, spinning disk does not stop.
10. wait 30 minutes... disc still spinning, backup to a standstill.
11. click on cancel the backup. The disc rotates after additional 10 minutes.
12. open the Task Manager.
13. close the centers backup application & action. Drive is still running.
14. click on safe to remove the device to the remote drive icon / G:
15. the disc ejects, I unplug the drive.
16. action center said is no longer the current backup.
Hi Pierre,.
Welcome to Microsoft answers forums!
This problem may occur if there are bad sectors on the hard drive or an obstacle to the process of backup caused by security software.
I would suggest trying the following steps and then try the backup again.
Step 1: Disable security software, follow the steps mentioned below
http://Windows.Microsoft.com/en-us/Windows7/disable-antivirus-software
Note: Activate security software once everything is done.
Step 2: Put the computer in a clean boot
http://support.Microsoft.com/kb/929135 ---> how to solve a problem by performing a clean boot in Windows Vista or in Windows 7
Perform a clean boot (see step 1 in the link); If everything works well after a clean boot, you can deduce that some third-party services are at the origin of the problem.
Important: n ' forget not the computer to start normal follow step 7 in the link.
Step 3: Run Check disk to repair bad sectors on the hard disk.
a. Click Start, in the start search bar type cmd, right-click on the command prompt icon in the box programs and then click Run as administrator.
b. at the command prompt type chkdsk/f , and then press ENTER.
Now, type chkdsk /r and press enter
Restart the computer, after the Chkdsk scan; try to do a backup on a CD/DVD RW (reading / writing) disks.
For more information about backup and restore, please see the link below
http://Windows.Microsoft.com/en-us/Windows7/back-up-and-restore-frequently-asked-questions
Thanks and greetings
Ajay K
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.
Tags: Windows
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