Ball mouse Blackberry blackBerry Smartphones

I got my Curve 8330 since August 2009.  The mouse ball has stopped working when I move it in the direction to the bottom.  It works very well go to the top, left or right, but not down.  He did a few months ago, then miraculously started working again.  This time, he began to work again for about 20 minutes and stopped again.  I pulled the battery and put it again to do a full reboot, but anything will do. 2 questions:

Is it possible to fix this?

Warranty will cover that?

JW

Hello

There may be a relatively easy way to solve this problem.  Chances are that the trackball just got dirty over time and is now no longer responds.  One way to solve this problem maybe to clean the trackball.  To do this, remove the battery from your device and take a Q-Tip (or a different cotton swab) and wet with rubbing alcohol.  Use the cotton swab, clean the surface of the trackball and then spin the trackball to clean the next section.  Continue doing this until the ball moves smoothly in all directions.  Please note that to avoid any problems with moisture, avoid soaking the cotton swab with rubbing alcohol and allowing the alcohol to seep into the device - once you remove of rubbing alcohol, simply dab it along the edge to remove excess flows first.

Once this is done, simply reinsert the battery and wait for the device to reboot.  Who help me?

If this isn't the case, it may be a problem with the sensors under the trackball, in which case compensation will likely be necessary.

So now, if your unit is still under warranty (for example if you have purchased an extended warranty with your phone), your warranty indeed covers that.  In this case, you can simply contact your provider or the location where bought you your device for you learn about a repair/replacement warranty.

I hope this info helps!

Tags: BlackBerry Smartphones

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