Battery HP Chromebook issue - how to reopen the case
I come here out of desperation. My case number with HP is [personal information deleted]. I have a charging problem. They sent me a new charger that does not solve the problem because the problem is that the battery does not charge and is spending more time to load up. Unfortunately, although I told them I've been away from home for a few months, they have closed the file before I come home and was able to test the new charger. My file is now closed and I can't open a new one because my mandate expired while I was away from home, but after that I had reported the problem.
How can I get HP to reopen my case and to tackle the real problem?
Thank you very much.
Thank you very much. Support contacted me and sent me a box to send to my HP Chromebook 11. I hope that my battery problem will be solved because I really love this computer.
Tags: Notebooks
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