Battery HP Chromebook issue - how to reopen the case

I come here out of desperation.  My case number with HP is [personal information deleted].  I have a charging problem.   They sent me a new charger that does not solve the problem because the problem is that the battery does not charge and is spending more time to load up.  Unfortunately, although I told them I've been away from home for a few months, they have closed the file before I come home and was able to test the new charger.  My file is now closed and I can't open a new one because my mandate expired while I was away from home, but after that I had reported the problem.

How can I get HP to reopen my case and to tackle the real problem?

Thank you very much.

Thank you very much.  Support contacted me and sent me a box to send to my HP Chromebook 11.  I hope that my battery problem will be solved because I really love this computer.

Tags: Notebooks

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