BBM BBM crash and freezing constantly on the iPhone 5 s

Hello

I had BBM my my iphone (s) since the initial release. Unfortunately I have had problems with it since the beginning.

The device information

iPhone 5 s model #ME296C/A

Version 8.1.3

So basically this is what happens. I you are trying to open the app it will crash and send back you to the home screen. It will last about an hour. Then at some point it eventually you will allow in the app by pressing the double home button and selecting the application.

Once your in, you have access to use the application as usual, as long as you don't close it. Two or three days more late your screwed and you run and you will have to start the process. A few times, if someone sends you a message that it will let you check in without freezing.

This problem occurred on my old iPhone 4s, and seems to have followed me on the new device.

Things, I tried to solve the problem:

Remove and re-install app BBM

Completely erase iPhone 5s and reinstall new applications as if it were a new phone (recommended by the genius at the apple store)

Change the iPhone 5 and reinstall new applications

No matter what I do the problem comes back.

Please help me!

Hello dlatiff,

Based on the question you describe the best method to solve the issue is to contact us to perform troubleshooting.

Follow these steps to create a support ticket and submit journals:

1) go to http://ca.blackberry.com/en/support/BBMSupport.html
(2) locate the need more help section is low to the right of the page
(3) select contact us for further assistance
(4) complete the electronic form, providing as much detail as possible as a involved and horodateurs PINES
(5) click on submit to create support ticket

Once the ticket has been submitted, you will receive an email with your ticket number. This ticket number then to present the daily news.

To collect newspapers use the following KB:
KB35080 - "how to present the papers of the BBM for Android, iPhone and Windows Phone" - www.blackberry.com/btsc/kb35080

BBM to crash in order to help understand what might be originally also provide iOS crash logs. These can be sent by e-mail to [email protected] with the above mention the ticket number in the subject of the e-mail.
http://www.chromium.org/developers/how-tos/retrieving-crash-reports-on-iOS

Tags: BBM

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