BBM needs your help! Can't make video call on BBM!

Hey, maybe someone had a problem, or someone knows how to solve. I can't make video calls to BBM. I know that the green icon appears when you have 3G and superior or wi - fi, but the green icon does not appear even when I use a wi - fi connection. Only a green icon for voice call is displayed and I can do voice calls only. I contacted blackberry support on tweeter and been disappointed, cause they did not help me. What can cause these problems? Know someone? Thanks in advance

Yes, BBM Video Chat is so far only available for BlackBerry 10 users.

Tags: BBM

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