Billing issues (double bill)

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• Failed to create system restore point, the option is grayed out

  Original title: System Restore point

  I can't manually create a system restore point, the box is grayed out. Also it does list not the previous points to restorew, but the so-called whenever I have use windows update it is to create a.

  Hi mandmmiller,

  1. don't you make changes before the show?

  Try these steps and check the result.
  Step 1: Start Windows backup and Volume shadow copy services
  a. Click Start, type services.msc and press to enter.
  b. in the list of issues, double click Windows backup and Volume shadow copy services.
  c. change the startup type to automatic and click on the Start button.
  d. click ok to apply the changes.

  Step 2: Run SFC (System File Checker) scan to find and repair missing or corrupt system files and check the result. To do this, try the following steps:
  a. visit http://support.microsoft.com/kb/929833
  b. run the scan successfully.
  c. restart the computer so that the changes take effect and check the result.

  Visit our Microsoft answers feedback Forum and let us know what you think.

• CS3 Mac: Text white becomes black when the file is reopened

  System: PowerBook G4, Illustrator CS3.0.2 and OS 10.4.11
  I have attached a sample (only 85ko) in this position, and there is a to http://homepage.Mac.com/tlmurray/filechute/WTTB_sample.AI . The sample has two layers. The background is black and locked; the top layer contains the text. This sequence illustrates the problem:
  1. Launch Illustrator and make sure that the Panel of colors and character Styles Panel are open, and you are in preview mode.
  2. Open the example file. It appears as a black rectangle.
  3. Select the text by area or by i-Beam, is not serious. The text covers the rectangle, so you can target anywhere.
  4. Note the character Style Panel. You will see that the Normal Character Style entry does not have a sign, Illustrator, says the text matches the style +.
  5. Redefine the Normal Character Style by double-clicking it, choose the color of characters and click the shade of white.
  6. The text becomes white.  Good so far.
  7. Save and close the file.
  8. Reopen the file. On my system, the text changes to black.

  Another similar sequence is to transform the white text by clicking on the white background in the color Panel or swatches, the accomplishment of a "Redefine character Style" in the list of options panels.

  Anyone see this? Y at - it a trick I'm missing?

  The problem isn't your Style of character!

  The problem is that your white is not a color.

  To see this, when you open your character styles and choose your "hue" white, is dimmed, since you can only color tint.

  To resolve this issue, double-click your white swatch so that it opens the box of color options. under the colour / spot color box check the option of 'Global' .

  Now, close the box options and go to you style of character and select white, you will notice color is now available.

  Close and save, problem solved

  He will explain why white resets, since illustrator does not recognize it as a color and the default values in black. However, every time you do one other color it is resolved and what makes the only consistent problem with the shade of white.

  Tested and worked for me.  Hope it solves for you.

• Already accused subscription music to Apple, but App Store won't let me download apps due to billing issue?

  Already accused subscription music to Apple, but App Store won't let me download apps due to billing issue?

  Hello

  You need got communicate directly with Apple > Contact - official Apple Support

• We have made a purchase of the gems on the Cammand of Star Wars app.  Although us have been billed double and no has not yet obtained the gems.  Please help.

  We have made a purchase of the gems on the Cammand of Star Wars app.  Although us have been billed double and no has not yet obtained the gems.  Please help.

  Contact iTunes supports http://www.apple.com/emea/support/itunes/contact.html for assistance.

• Billing issues. Urgent matter!

  Dear support team, several days I get LR daily a notice that I have some problems of billing and my CC will stop working in 9 days. I pay automatically each month. Could you pls check what is the problem? I'm a professional photographer, I can't work without CC. Thank you much in advance!

  I can provide a screenshot with this view of LR.

  Your subscription to cloud shows correctly on your account page?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If you have more than one email, you will be sure that you use the right Adobe ID?

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• CC billing issue

  Hello

  I'm having a problem with billing Adobe which began may 7.

  I pay monthly by credit card.  My credit card company issued me a new card, but the monthly payment of Adobe does not pass due to the number of different cards.

  I then had an Adobe window appear whenever I started CC telling me there was a problem with my last payment and he gave "30 days remaining" after what CC will stop working.

  Immediately, I went to 'manage my accounts' and change the card number. I also looked at my card statement and noticed that the payment to Adobe for the month of may now accomplished. Adobe has money for the month of May.

  I always get the message whenever I start Lightroom and the remaining days are now up to 9 days.

  May 16, I had first contacted Adobe via Online Chat and they agreed that I have made the payment on May 8, 2016 and that they would intensify my case to the concerned team.

  They could use this method by email, but they would make sure that I was contacted within 2-3 days. It was 5 days ago.

  Meanwhile, the remaining days are up to 9.

  I talked to them again today.

  Today apparently quote, "Adobe.com and related services are the maintenance of the system" so that they can not help me.

  Now, I talked to Adobe 3 times. The first 2 times, they said that they would contact me in 2-3 days but I never got an answer.

  Has anyone else had this problem? I can't be the first customer who had to change a card number.

  Is there a phone number that I can use?

  There is that 9 days left and 3 of those will be weekend/holiday here in the United Kingdom.

  I hope someone can help.

  Richard,

  The issue is under investigation, you will be contacted by Adobe as soon as there is an update.

  Case of CS: 0218660886

  Concerning

  Stéphane

• Popup billing issue

  Anyone know how to get rid of the popup "Please verify your billing information?

  

  My debit card Adobe CC charges was stolen, so I canceled it. I forgot to update the info for my CC Bill, if the payment did not go through the first time. As soon as I realized this, I put another card. The card worked and payment was completed.

  Since then, I've been doing the daily popup showing that there is a problem. I contacted chat Adobe 3 times. Every time that I said that my subscription is active, and that there are no problems with billing. Whenever I told me that they will increase the question to the appropriate team and that I will be contacted by mail within 2-3 days, but I have yet to receive an email about the problem. On the last cat (6 May), I was told that I would be contacted within 24 hours. I have yet to hear anything back on what they call a technical question or glitch.

  Can someone help me with this?

  Partial transcript of the 3rd cat:

  Swati: I checked and see that your subscription is active and you get this error because of a technical problem.

  Swati: In this case, I'll go ahead and escalate this case to the team concerned. They are working on this issue and get back to you with the resolution within 2 to 3 business email.

  Debra dip: Ok. I was told that on 27 April when I contacted all first you guys, but no one has contacted me yet.

  Debra dip: And again on May 4.

  Swati: I understand your concerns.

  Swati: , Please don't worry.

  Swati: I'll go forward and escalate the case with a higher priority, you will be contact by our competent team within 24 hours.

  Hello

  Sorry for the inconvenience!

  Request you to wait for a while, until I understand not checked for you.

• Help understand the Double billing for the same product on the same account

  Recently, I realized that I make double charge on my account from creative cloud for the same exact items charged to the exact same credit card. In addition, I must say that I had two accounts still somehow. It is because I have lost access to the associated e-mail account and do could not connect. When I talked to Adobe at this time there they notify that I have create a new account with a new email, I did. That being said, every month for almost a year I was charged $31,79 and the new account as well. (I admit I'm not very good about checking all my automatic subscriptions online monthly but supposed to Adobe as a company highly and popular, could do things). I called and the first representative I spoke with today understands the problem and transferred to me for a refund, however once transferred, the representative was not only do not understand but rude and gave me a refund for 6 months. As of today, they canceled the account I have not used and me be charged twice a month for but only paid 6 months more than 12 months of double billing. The representative tried to tell me he was doing me a favor because I wasn't in charge of normal early termination fees. It has become so confusing and so I did at that moment that I said I would get more help here in the forums...

  1. I'm trying to understand why in the world they would even charge me a cancellation fee when I was clearly NOT cancellation of an account, just to make a change, which was made according to the way which they charged me and, of course, who they do not now recognize?

  2. How can I reload the same exact account for exactly the same product with activation of the said product as a single computer, and no other user (not to mention that I just used the product)?

  Any help or advice would be appreciated!

  All first of all my apologies for the not so pleasant experience.

  The Adobe ID here in the forum has a CC bought in March 2016 with no cases registered.

  I understand that this is for another subscription CC, could you please me message in private closed, the file number or the number of order which you have been invoiced in duplicate.

  I can probably follow that.

  Concerning

  Stéphane

• When I run the program it gives me a message (Please check your billing issues), but I already have a monthly payment. When I connect my account there is no billing issues. What should do?

  When I run the program it gives me a message (Please check your billing issues), but I already have a monthly payment. When I connect my account there is no billing issues. What should do?

  Please check the private message that I sent you.

• Can we seriously address the issues of billing private community forums, really?

  I can't get an answer for dealing with a banking problem, but on the cat told here on the forums for help... is not at all the kind of customer support I expect

  Hi Olivier,.

  I was able to finally get an answer from cat and solved my problem with the payment from my Bank.  I've been under pressure to resolve within 24 hours because of a fraud watch, was so worried.  I kept getting a canned message that says I'll see if I can solve in the forums of the community instead with a link.  Since I had already listed my personal information billing question, I was really very irritated that this message kept repeating.

  To solve this problem, perhaps when a cat of support is desired and issue filters through like a billing you could message read differently, such that "we're busy with other customers but will be with you as soon as possible, you are important to us..." "or something like that... certainly not go to community forums!

  I was very well helped by Naveen (don't remember her name, sorry).  I also appreciate your willingness to help, thank you.

  Sincerely,

  Suzi

• I am double billed.

  I get a chance to pass membership entire cloud creative a month ago at a membership in the single application and thought I did. But now I'm in double bill! I'm still pay for full membership, and tomorrow I will be charged a second time (for a single application) for membership of a single application. How can I rectify this?

  Hi cccmepL

  It is not possible to downgrade a full membership of creative Cloud to a single application, that's why you have currently 2 active members.

  I cancelled the full membership and processed payments for costs in October and November.

  Kind regards

  Bev

• I need solve a billing issue.

  I need a billing problem founded after I was not informed of all charges to my account for a purchase, and when the money was set to be out there is not enough money in the account. But now I have enough money in the account and I'm not reloaded, I even bought a gift card to iTunes to equalize the problems who have worked the last time but now, it is not equal to and take money from the 15 who is linked to the account now. Please help me to solve my problem.

  Click here and follow the second set of instructions.

  (143497)

• billing with previos purchase issue

  problem with billing previos buy how to solve this problem, I don't have no option

  < Personanal information published by host >

  You need to provide a valid payment method or to cash an iTunes Store gift certificate and choose to pay with it. No option will not appear until you have paid the debt.

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• Issues of billing.

  So where to start? Maybe how I lied by Microsoft like 5 times now, said my problem is solved, is fixed, or sitting on the phone for 5 hours and then being told that I would be reminded tomorrow. O never received a call.  The question is this. I recently bought a few items on my console and in the middle of doing so is wrong while you buy one threw all the way cuz a bug or something that I have no idea. So I'll check my debit card and this is in the system in my payment options. So I decide to simply delete it and then try to add just in back to finish my shopping. Except when I'm going to do something else like freezes or something and then I have to restart my console just because it is frozen. When I come back in my payment options on my console nothing is there. I decided to try adding a second time. This time I get to the point where it says save and continue, and then when I get back to view my payment options, he says that there is nothing to find. So I try again and again and again and still nothing. Now, I decided to go online to check it and understand it will solve everything, but no it dose the same thing exact online and says that the map is already on my account and gives me this error code '25055-AqRIZgAAAAAAAAAA-22cfa427-e0f2-4967-9e5a-60b9e519637d"Now every time I talk to someone from Microsoft, they say they can see the card on my account , but on all my devices it is not found when I click on 'payment options' in the menu account. However, the title of my home page my account where it gives you all the basic information such as changing your name to change your password and billing miniature, I see my visa in this miniature but when I click update it is still missing.  Now, as I said I talked like 6 different Microsoft people and they have all come with nothing and just basically threw under the rug, as it never existed. I had a person tell me that happened to many people and then another told me that we the first case of what she has even heard of. So you can see why I'm so confused, my card is on only two other accounts and I checked both of these in line as well, and they say the same thing as my main account. I really need this glitch or whatever it is figured out as soon as possible. Help, please. It would be greatly appreciated.

  Hello

  Your question is beyond the scope of this community.

  We do not work for Microsoft.

  We are mainly volunteers here, just like you, computer users who give free advice from other users in our own spare time.

  Due to confidentiality restrictions we have no access to your private data to be able to help you here.

  Billing help:

  https://Commerce.Microsoft.com/PaymentHub/help

  "Microsoft office locations around the world.

  https://www.Microsoft.com/en-us/worldwide.aspx

  "Overall the Customer Service phone numbers.

  https://support.Microsoft.com/en-us/GP/customer-service-phone-numbers?WA=wsignin1.0

  See you soon.