Can we seriously address the issues of billing private community forums, really?
I can't get an answer for dealing with a banking problem, but on the cat told here on the forums for help... is not at all the kind of customer support I expect
Hi Olivier,.
I was able to finally get an answer from cat and solved my problem with the payment from my Bank. I've been under pressure to resolve within 24 hours because of a fraud watch, was so worried. I kept getting a canned message that says I'll see if I can solve in the forums of the community instead with a link. Since I had already listed my personal information billing question, I was really very irritated that this message kept repeating.
To solve this problem, perhaps when a cat of support is desired and issue filters through like a billing you could message read differently, such that "we're busy with other customers but will be with you as soon as possible, you are important to us..." "or something like that... certainly not go to community forums!
I was very well helped by Naveen (don't remember her name, sorry). I also appreciate your willingness to help, thank you.
Sincerely,
Suzi
Tags: Adobe
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