BlackBerry lost Q10 BB Q10 ID can anyone help me?

Somehow, I ask to get a forgotten password, my original ID is lost and the new password won't get me the ID of phone access. The answer I have is that I can not connect with a new code. How can I tell the phone that I don't have a new ID but just a new password? So far, he has been blocked, I can't do upgrades, back ups, and I lose a lot of data. Nobody seems to have an answer outside the wiping out of batch and return to the factory settings. But because I can't save anything I would lose a huge amount of data Please help me. Thank you.

If remove you the BBID and recreated, then it is technically a new BBID. You will need to wipe the device and try again. I'm sorry.

http://www.BlackBerry.com/BTSC/KB26694

Tags: BlackBerry Smartphones

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