BlackBerry OS Q10 restoration fails wireless link and more

I support the mobility for my business.  I got a BlackBerry Q10 what a user has failed to activate. When I tried to connect to the link to restore the operating system, I received a message stating that Setup was not completed on the device, unplug and full to the top.

I have disconnected, went up to the game and received only a ghost '10' background screen BlackBerry, similar to what you get when you first restart the device.

I tried to go into the settings to wipe the device, as soon as I select the settings, I went back to the home screen.  Even if I try to drag down and select settings.

I tried to make the method described at BlackBerry.com/support, using Internet Explorer and receive the same "set up is not over."  Disconnect the device... "message.

How to get to this device resets, restored, wiped, no so I can get the user put in place?

Hello

From what you describe, the operating system on this device is badly damaged and normal means will not work for her. I recommend that you use an autoloader to reload the OS for the device itself:

Good luck!

Tags: BlackBerry Smartphones

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