BlackBerry OS Q10 restoration fails wireless link and more

I support the mobility for my business.  I got a BlackBerry Q10 what a user has failed to activate. When I tried to connect to the link to restore the operating system, I received a message stating that Setup was not completed on the device, unplug and full to the top.

I have disconnected, went up to the game and received only a ghost '10' background screen BlackBerry, similar to what you get when you first restart the device.

I tried to go into the settings to wipe the device, as soon as I select the settings, I went back to the home screen.  Even if I try to drag down and select settings.

I tried to make the method described at, using Internet Explorer and receive the same "set up is not over."  Disconnect the device... "message.

How to get to this device resets, restored, wiped, no so I can get the user put in place?


From what you describe, the operating system on this device is badly damaged and normal means will not work for her. I recommend that you use an autoloader to reload the OS for the device itself:

Good luck!

Tags: BlackBerry Smartphones

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