Update blackBerry OS Q10 10.1.0.4181 - no longer have a mobile network connections

I have questions after I tried to update my BB Q10 on 10.1.0.4181. I received a notification that there is an update of the device software, so I made a backup of my Q10 with Blackberry link before the update. When I did the update, I do not unplug my phone from the power source, restarted and has been blocked on the blackberry for a couple of hours logo. I tried to turn it off, and it wouldn't so I did a battery pull. Unfortunately, I didn't know that you shouldn't do BB10. I don't know if this is the cause of the problem, but now I can not connect to the mobile network. When I go to network connections, it doesn't let me turn it on. Depending on the settings of my phone, I always the old version of the software, as well as the update has not yet taken. Please, can someone (in other words) tell me what I need to do? I would have preferred not to lose everything on my phone and I know that the Blackberry link backups can be summary. It would be better to go into a Bell store and let them take a look or should I try to restore the backup, reset my phone? I do not know my best option, and I also need to do a little hand-holding if possible to tell me how to reset my phone if that's the case. Thanks for your help.

I thought about it. I suggest to anyone that they do not do the update live, but rather to connect to the Blackberry link on your laptop computer and load the update there. I Redid the update via Blackberry link and now my phone is back to normal.

Tags: BlackBerry Smartphones

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