BlackBerry passport when viewing a video on Facebook or Youtube, speakers stops playing suddenly
Hello
Hope someone can help me with this... Just got a new Blackberry passport a week ago, coming from an iphone 4 s. I have play videos on Facebook and Youtube and after a few seconds/minutes a VERY STRONG high pitch sound (more like a whistling noise) suddenly burst speakers, then slowly his is dimishing and after a few seconds, no more sounds of Blackberry coming out of speakers. The music plays, but no sound, even for the videos and key tone. I need to reboot my bb for my speakers to work again. What happens here?
Thanks for you help in advance!
Frank
@frankviolette506 you play the in the browser? or in the apps?
It shouldn't make a difference, but it might help to determine where the problem is.
My Passport works perfectly for videos on OS 10.3.1.1581.
Some things you can try:
(1) I wish to usse BBVE, which comes with your device. Launch the tool, select the Center button, which will give you a list of tests and run the audio tests. He will perform a few tests that allow you to test the speakers, etc.
If one of them fails, I would first reload the OS using the software Link. Then rerun the tests. If they still fail I guess a hardware problem, I hope still under warranty.
Tags: BlackBerry Smartphones
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