BlackBerry Q10 new owner on your old phone

While trying to install ID of my wife on my old phone (with my ID), and after phone reset to factory settings, I'm stuck because of anti-theft protection request original ID I provided, but then I ask myself for e-mail address as username. Can not pass. It probably came before the Forum.

Thank you. The phone is Q10

Thank for your help and your solution. The wipe of security suggested worked! Now that the phoneQ10 records finally under BBM ID my wife there is an additional problem. While the data on the card works, I can't transfer data from Blackberry link because it tells me that the restore option won't work because the phone has acquired a new ID. How can I transfer data?

Tags: BlackBerry Smartphones

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