BlackBerry Q10 callers can't hear me phone earpiece / normal, just speaker! Help?
Hello
I just bought a Q10 and love all that, except for the fact that the appellants can only hear me when I use the speaker. The microphone seems fine, I ran the diagnostics... is therefore not a hardware problem. And he does not pick up my voice when I'm on speaker.
I tried to jump the battery for 15 minutes and put it back, which did not help. I've also updated the operating system and that made no difference.
I think that others have the same problem... is there a solution for this? Please help, I need this phone to work.
Thank you very much!
S
'New' is difficult to interpret, because it can mean different things to different methods... but nonetheless...
The next thing to try is the virtual Expert of BB (I don't know if that's what you mean by your original report "diagnosis"... apologies for the redundancy if yes):
- Article ID: KB35973 Virtual BlackBerry Expert diagnostics application using
Failing this, official support of your place of origin of purchase, or another provider of the guarantee (as determined by your original purchase agreement).
Good luck!
Tags: BlackBerry Smartphones
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