BlackBerry Q5 Apparent failed on Q5 4 WK old battery

I have a beautiful new Q5 (red) which seems to meet most of my needs, but in less than four weeks, I'm already reduced ranging from a charger to the next just to keep the combined work.  A full charge will now be to zero in less than 3 hours - even with no use of data or calls at all!  This is not normal.

I tried to go back to my provider Carphone Warehouse, both online in two separate stores, but the service was surprisingly low.  I completely gave up on telephone support CPW, and staff at the store told me that red Q5 is now obsolete, (b) I'm going to lose for up to a months, while "the repairs" and (c) it s CPW can't do anything and I should «try to contact Blackberry»  So here I am.

As the handset so effectively unusable for its intended purpose, where should I go from here?

Yes, sorry, I have to remember that I have a Z30 with the same non-removable battery!

What is happening is that your gauge from the battery of the device is turned off-sync with the actual load of the battery. Connect to your OEM wall charger and all reboot always connected and powered, battery in this way:

  • Keys on the volume of the edge side, hold down both the top and down the volume for about 20 seconds keys, ignoring the original message of screenshot... screen go black, reboot.

After rebooting to load 100% leave.
Thus the reading resets false accusation. You may need to perform this procedure, 2 or 3 times.

Tags: BlackBerry Smartphones

Similar Questions

  • BlackBerry Bold 9700 smartphones keep closing and drains the battery.

    I'm new to this forum, so if this problem has been discussed and resolved, I apologize. My Bold 9700 guard dying and closing unexpectedly. It takes forever so he can start up (flashing red light).  Sometimes I even remove the battery to get a reaction. When the loading bar ends & comes back from the screen, the battery is completely dead, even if it was at least half full before that happened.  BTW, this has happened several times with my old battery so I bought a new OEM battery.  It's happened twice since then.  Stranger still, when I was with a friend today, his "BOLD" does exactly the same thing.  That is what it is?

    Your phone is obviously having software problems.  As such, you must reload the operating system of your phone.  Any other suggestion is just going to skirt the issue; You must get the brain of your charge phone.

    To do this, connect your phone to your PC and open BlackBerry Desktop Software.  Click the device in the upper part of the software and then update.

    If your phone does not connect to the BDS, take a look at this article from RIM:

    http://www.BlackBerry.com/BTSC/KB10144

    Let us know if that helps you.

  • Q10 of blackBerry software update failed

    I tried to update my software (version 10.2.1.2977), but every time I do it just indicates the update has failed. Access to internet is very good and it is connected to a power source, but nevertheless does not seem to work.

    Hello and welcome to the community!

    You did not reveal what software update method, you try, so I think that you try updating wireless on the device. I recommend to renounce this attempt and instead try the following:

    Good luck and let us know!

  • Error blackBerry software - synchronization failed, impossible to deal with organizing data

    I had a Q10 Blackberry last week.  I downloaded and installed the PC of Blackberry link 1.2.2.13 version.  Two-way sync USB worked fine.  Now, all of a sudden, I get the error message "synchronization failed, impossible to deal with organizing data."   I tried to reset the synchronization options, but not joy.  Also tried to uninstall and reinstall the software Link 1.2.2.13, once again no joy.  Any suggestions?

    UPDATE: I spent 4 hours on the phone and the remote session with the help of Blackberry last night.  After doing some troubleshooting to isolate the problem, determined that something on the device caused the problem of Outlook synchronization. One thing I've learned, it's that it can take a long time to synchronize and even though the progress of the screen may appear frozen, let it go until the end - sometimes it took 20-25 minutes, but eventually completed. Here's the process we went through - I would recommend appellant help BB and work with them to make sure you have not accidentally delete Outlook contacts and calendar of important information of your PC or BB device!.

    (1) we tried an uninstall/reinstall the PC Link BB software and that did not fix the problem.

    (2) to isolate the problem of synchronization.  We first did a synchronization of 2 channels 'contacts' and 'calendar' and who was a failure.  Then did a synchronization of only 2 channels 'contacts' and managed.  Then did a synchronization of only 2-way 'calendar' and that was a failure - so the problem was linked to calendar data and something on the device has been the cause of the problem or corrupted.

    (3) link BB allowing us to make a backup complete unit.

    4) then decided to do a 'Wipe security' on the device of BB Q10 to erase all the data and settings and return to a clean boot device configuration.  I was nervous about it - make double sure that Outlook all contacts and calendar data on the device and the PC are completely backed up in case something bad happens.  Nothing serious happened, but I was gald, we made the backup!

    (5) has the 'Security Wipe' feature (on the device, the settings > Security and privacy > wipe security) and phone rebooted without problems (takes a while to do).

    (6) then used link BB to do a sync test 1 channel 'contacts and calendar' from PC to device.  It worked without problem.

    (7) we then used BB link do a "restore" full backup of device, as we did in step 3 above.  It takes a while to make and was a success.

    (8) once the restoration of the aircraft was complete, BB link configured to perform a synchronization of 2 channels of the two 'contacts' and 'calendar '.  Does the synchronization and was a success.  Did a test by adding the new entry of the calendar on PC and did another 2-way sync - all worked very well.  Seems that the problem has been corrected, but will follow in the coming days.

    Lessons learned:

    (1) If you have a lot of Outlook contacts and calendar entries, the synchronization may take a long time.  Be patient and let it run - even if it seems stuck, etc!

    (2) save all Outlook data on the device and the PC to make sure that you have a backup something bad happened during troubleshooting.  We had not something bad happens, but I was gald we made a backup anyway.

    (2) call BB help - support person, I worked with was fabulous, even if it took some time to work through a patch.

     

  • BlackBerry Smartphones BLACKBERRY IDENTITY REGISTRATION FAILED

    Hi, so I'm having the same problem as quite a few people (I've been Googling solutions). I've updated my BB software yesterday and I also updated App World too so I don't know which is the origin of the problem:
     
    Whenever I go on App World, they tell me to update my identity as a blackberry and when I press Yes, it downloads all the way to the end, then displays the message: "failed to install of BlackBerry identity. Please try again later. "There is no error code. I have tried for 2 days to 'try later' obviously does not work. I tried the same thing with my wifi off and I also tried with my mobile network disabled. Since the BB site, I found information on the activation of the APN settings. It did not work. I also tried to "Enable insecure renegotiation", but checked anyway
     
    I am wary to try the suggestion on deleting app world and put it back, over the internet, it is because that whenever I try to download an application on the browser (when the download white screen comes up) it does not work either (I tried to download whatsapp and an app alarm) but it says "Download failed" and under details , he says «909 application authentication failure» I had the feeling that this has to do with my App World does not.
     
    It's extremely frustrating because I can't download anything and I also restarted my phone several times. Any help would be appreciated thanks in advance!

    I solved the problem of "update blackberry identity" by plugging my phone on my computer and reinstall the same software on it again. Then, the update of identity blackberry worked well and I was able to use app world new

  • Problem of Sync of Smartphones from blackBerry - OpenFolder function failed

    I downloaded the Desktop Manager Version 4.6.0.12.  While trying to synchronize with 8320, I received an error message - intellisync "OpenFolder function failed" and nothing had synchronized.  How I overcome this problem?

    In addition, I would also like to know why the function to 'reconcile the messages' is not available in the Fund Manager and how I could reconcile messages from Outlook2007 to my unit so that all emails remain on the device and Outlook. Currently, I only get emails delivered to my blackberry only when my Outlook is closed.

    I am currently using the BIS.

    Thank you!

    OK giye that a test, restart and try DM

    http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB11703&sliceId=SAL_Pub...

  • Application download blackBerry Smartphones has failed - the memory usage decreased

    Hello

    I have a Verizon Storm 2. I tried twice to download Sea Storm Animated Themes. torwards the end, the download fails. buy my "memory usage" declines, even if the download has failed. How can I erase what is downloaded or what I need to do to regain my memory space?

    Thank you

    MM

    Reboot: The BlackBerry device powered time, remove the battery for a few seconds and then reinsert the battery to restart.

  • BlackBerry Smartphones Software fails during synchronization with Outlook

    When I am syncing via USB my Storm with Outlook 2007 docking station, it fails when it reaches the timetable of the process part.  I use sync 2 channels on all of the components (tasks, contacts, calendar, etc.) and be successful, except when I accept a nomination of someone else in my Outlook calendar.  If I create an appointment in Outlook or on my BB, it syncs very well.  The only work around is send 1 channel from my computer to the Pocket PC and after that it's over, I turn it on to 2-way.  Of course, I could accidentally lose some entries and is certainly not a good workaround solution.

    I'm operating Desktop Software version 4.7 and my OS is Vista 64-bit.

    Hi and welcome to the jfetzer forums!

    See this link: http://supportforums.blackberry.com/rim/board/message?board.id=8300&message.id=48042&query.id=197058...

    Read the tif.log file after completing the Task 4 then go to task 5 once that the calendar entry deleted.

    Post back and let us know how it goes.

  • BlackBerry Q10 Whatsapp fail during initialization on OS.10.3.3.746

    Hi all

    Just a question...

    My BB Q10 was 10.3.3 update dev then error install whatsapp, can any one help?

    Thank you so much

    10.3.3 is NOT for regular use. It is not exhaustive and is intended only for developers to test their applications as well as their applications can be updated to run smoothly. Since Whatsapp won't support BlackBerry it will not be an update for whatsapp work on 10.3.3.

    In addition, is not reversible to 10.3.2 10.3.3 so you're stuck with 10.3.3 until a newer version of 10.3.3 comes out. You really should not have installed 10.3.3 yet.

  • BlackBerry Blackberry Software Update Fail on Z10 10

    Hello world! I am trying to update the latest version of the software on my Z10 using WIFI BT, but he arrived at 34MO and continues to be paid to "interrupted update", I did that there is enough storage space in my camera but still the same events. It makes me crazy! Someone else had this problem? Have you found a solution? Any comments will be greatly appreciated.

    I recommend not preforming a more air day because they tend to miss from time to time due to the fall of the signal. I recommend using the BlackBerry link to device software update, so there were no interruption as long as the usb cable is not disconnected.

  • BlackBerry Smartphones Apploader fails to 'reconnect to jvm.

    VERIZON TOUR 9630

    Phone is dead - had original OS - never updated

    A battery pull your problem - no.

     

    My phone has been abandoned.  It does not restart.  He's stuck in the screen of screen/white red/black with hourglass cycle.  I tried to reload the operating system by the Apploader.  I deleted the vendor.xml file.  I used the command prompt type c:\Program Files (x 86) \Common Files\Research in Motion\Apploader\Loader \nojvm.  Apploader program start and I make sure to hit then ' PIN: unknown ", the process starts, and is not the same point every time, however, when I reached the point where it is written"reconnecting to jvm"during"waiting for device initialization"I get many times the message error"Application Loader could not reconnect with your device please. Reconnect your device, enter the password if necessary and click Retry."  I downloaded the latest version of DM and deleted the program and installed version on my original CD as suggested by another Web page.  None of this worked and I tried the same process over 10 times.    Are there any other step I'm missing?  My BB is dead and goes right through the cycle of rebooting as described above

    After several attempts, I found this webpage http://forums.crackberry.com/f3/how-wipe-jl_cmder-53502/ and wiped my blackberry and used the DM application loader to reload my OS.  I did see the error message 507 reloading software before doing this.  My BB is back, but I must say it took my hours of searching and finally the jl_cmder worked and solved my problem of device connection!

  • BlackBerry-deploy - installApp fails with the error - 104

    Hey, I was wondering if someone could help me with this.

    I managed to create my token of debugging and I try to deploy with the following command

    BlackBerry-deploy-installApp-device 169.254.0.5 - package - password

    The result is:

    Info: Send request: install
    Info: Action: install
    Info: File size: 10275227
    Info: installation...
    Info: Treatment 10275227 bytes
    News: Progress 0%...
    News: Advance of 50%...
    News: Advance of 50%...
    News: Progress 100%...
    actual_dname:. testEJDtuDekSj.fZWEJZ1BCQZI
    actual_id:testEJDtuDekSj - fZWEJZ1BCQZI
    actual_version::1.0.408.0
    result::failure-104

    That means "result::failure-104?"
    The only thing I can think is that when I check I have a warning to break but I don't think that should affect what anyone. The warning is

    ([Android.apk] AndroidManifest.xml) native code: x 86: impact = 5

    Thank you

    Hello

    Having native code in your Android application is not supported. The warning of the impact of 5 shows that conversion to apk2bar was not successful, you should not be able to convert your application without removing the native code.

  • Z10 Z10 blackBerry software update failed! :(

    Good morning!

    PLEASE HELP ME! My Blackberry z10 has to update the software and I can only be updated via the BB link or web. Problem is that the update maintains not! "An error occurred when downloading software for your device. Please check your internet connection or try again. "This keeps popping up and my internet is on all the time! Why would he do that? the so-called 'pop-up' on the site of BB to run the update from the web is not pop up! it so im so tired of this! Please help me! IM really need a hero of BB! As soon as possible!

    Thanks Stephani

    XOXO

    Nevermind found the solution me, had using Internet exporer... it's good for something hahahaha

  • BlackBerry Smartphones Blackberry Protect - download failed!

    Hello

    I have a BB Storm OS v5.0.0.328 and MTN prepaid 9539.

    I can't seem to download Blackberry Protect I tried to use the phone and the USB cable.

    -With the help of the USB cable - it crashes just on step 2 forever (different Web browsers and different laptops)

    -Use the phone "907 invalid COD HTTP error 404: not found.

    Help, please.

    You must download AppWorld.

    And, you must have the data plan of BlackBerry on your mobile account.

  • Device of blackBerry Smartphones, password fails at the end of the installation OSv5 on 9000 "BOLD" - help!

    I installed the OS on my 9000 "BOLD", to the latest version.

    The process is almost entirely complete - unit recharged, and the progress bar to "Restore device data" seems to be almost complete.

    But then I get a message "your BlackBerry is currently locked. To continue, you can unlock your device. »

    So I enter my password on my blackberry and it does not - he thinks that I typed the wrong password.

    I try 5 times with the same results.  Yes, I type the password correct even I had to use when I started the Fund Manager and the installation process.

    The installation somehow caused my device to zero or change his password - how do I continue?

    I'm afraid to unplug the unit, given that the upgrade process has not completed.

    I'm afraid to enter the wrong password, since it will wipe my data from the device, and I don't know if I can access after installation to restore the only recent backup I have is one created automatically by the installation program.

    Can anyone help?  What should I do?

    My blackberry is associated with a corporate server, which can restore a part of my data - but in its current state, it is not activated with the server.

    Don't be afraid to unplug your phone during an update.  This seems quite heavy but you can still recover your phone of the backup that was made before the start of the update automatically.  You might even find wise wipe the phone and restore this update.  My only concern is that he could not get rid of the password problem. It can install the password feature again and you would be away before.

    I hope someone knowing the password function will have to intervene here to help.

Maybe you are looking for

  • Apple does support HDMI 2.0 on any MacBook Pro?

    I would use my monitor Dell 4 k with my MacBook Pro retina end 2013.  This laptop does support HDMI 2.0?  I would like to use HDMI at 60 Hz. Thank you.

  • How can I make a list of all bookmarks as my homepage?

    How can I make a list of all bookmarks as my homepage?

  • updated iPod touch 5 iOS 9.3

    I feel stupid for asking this question, but I can't seem to find the answer anywhere Ios 9.3 is available for iPod 5th generation again? I have the original download, but he was shot until I updated, so now I just get an error saying no internet conn

  • Satellite P870-335 - no visible function key actions

    Hello I have a 335 P870 in which I placed a SSD drive and installed Windows 8 Pro (now 8.1) and was able to get most of the devices working with the drivers I found by the program of automatic detection of Toshiba. However, one of the items still mis

  • Faces: Name einfügen EIB Fotos

    Hallo, ICH kann bei neuen Gesichtern nicht den Namen einfügen. Der auf das neue face works nicht DoubleClick. Das Fenster geht nicht auf equivalent. ICH habe schon El Capitan neu installed, ohne Erfolg. A staff yesterday please? Gruss Jörg