BlackBerry Q5 cannot you sign in with a different ID BlackBerry on this unit

Hello guys,.

I need a little help here. I get following error when trying to check the BlackBerry ID.

"You can't sign with a different ID of BlackBerry on this unit. Connect to original help BlackBerry BlackBerry ID original used on this device"

That's how I end up here:
I wanted to change the email address associated with my BlackBerry ID and to do that I deleted the orginal ID by using the email link 'remove this BlackBerry ID'. that I got when it was created for the first time.
Also, I've recreated the ID with my original e-mail address, but even in this case to get the above error.

Please, let me know how to fix it.

Hi Bertrand

You need to clear your Q5 first of all to apply different BlackBerry ID. Don't forget to backup your data via BlackBerry link before you wipe because all your data will be deleted. You can restore data after reset completed.

See you soon and good luck.

Tags: BlackBerry Smartphones

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