Z10 blackBerry cannot connect with another ID Blackberry on this device

Hello

Got a Z10 with my blackberry ID on it for a long time without any problem.

My wife bought a Blackberry Bold 9900 and instead create a new Blackberry ID, I put mine. She wanted only Facebook on this subject so I didn't create a new ID just for this application.

Now on my Z10, whenever I try to download a BB world app, get a pop-up with "check your Blackberry ID. I try to enter my password, it says:

"You can't sign with a different ID of Blackberry on this unit. Connect with the original Blackberry used on this device ID ". But it is certainly the original code.

I also tried to reset the password, but the problem persists.

Thanks for any help you can provide,

Martin

Well, this isn't quite true.  You can have multiple devices with a BBID.  I have a Z10, Q10 and Playbook.  I added a different Playbook earlier but only Playbook can be connected as the main material for BBWorld.  Other that it worked very well.

Looks like you are trying to connect to the device even with a different BBID.  If you have already connected to a device with a BBID, you do a security wipe before you can connect with other BBID.

http://www.BlackBerry.com/BTSC/KB26694

Tags: BlackBerry Smartphones

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