BlackBerry smartphone os downgrade problem

Similar Questions

• Phone smart BlackBerry Smartphones had a problem connecting to the server - 8520 new message

  No emails received from a few days ago. I tried to configure the wizard's original e-mail accounts and got the message appears on the header of the message. Have you tried restarting pop battery without success. Also, during another attempt to implement email message "your connection to the mobile network is turned on, but you are not in a wireless coverage area. came. Subsequent attempts gave me the message "device had a problem..." ». Checked my wireless connections and everything is nice and connected. Messenger of Blackberry etc. everything works fine. Phone worked fine until a few days - ideas please.

  Hello and welcome to the community!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts. Otherwise, you should contact your mobile provider for formal support.

  Good luck!

• Your device blackBerry smartphones had a problem connecting to the server

  I have a Bkackberry Curve 9300

  T-mobile phone operator

  Knology is my internet

  OS 6 is underway on the BB

  What is the problem with my phone now? Usually, I get the error "this application has encountered an error and cannot continue" I want just my email in return. For the most part, I get "your device had a problem connecting to the server.

  I hope you can help.

  Kelly J

  Hello and welcome to the community!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact TM for formal support.

  Good luck!

• Update blackBerry Smartphones 'Personal data' problem then 7.1.0 Bundle 1149

  Hello

  Whenever I go to download the update of the software ' 7.1.0 Bundle 1149' it comes up with an error at the end by saying that I need to remove "21.4 MB of personal data", so I wonder about what exactly is 'personal data', so I can take advantage of the new update of the system...

  I'd appreciate it if someone could return as soon as POSSIBLE, thank you.

  (Credit JSanders)

  There are two methods for recovering for you to try:

  One:

  • Open Blackberry Desktop Software & connect your device with the PC using the USB cable, without inserting the battery.
  • You have three Retry option, update or cancel, and then click Update.
  • Once it is at the stage of the "initialization of pocket" update, then insert the batteries.
  • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

  Second:

  • Start your BlackBerry in safe mode.  Article ID: KB17877 how to start a mode BlackBerry smartphone without failurehttp://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

• BlackBerry smartphones with a problem with blackberry 9930

  Pls I wiped my blackberry 9930 model: RDU71CW. IC:2503 A-force of RDU70CW and I check d version of d phone before wiping, nd now all d OS have download refused to work, I don't know what OS paticula I need to download for phone d Please help me here is my [deleted] mail, before ringing that I can use to download a better OS for phone d since I can't check the version d anylonger I BBSAk v1.9.2 installed with the blackberry desktop software, I d charger too, but wen I tried to load d OS I downloaded, I get an error information, saying: the Blackberry Desktop Software doesn't have a Blackberry Device Software for the device you have connected to the computer. Contact your wireless service provider or system administrator.

  MOD EDIT: Deleted personal information to comply with the Community guidelines and the terms and Conditions of use.

  Hello and welcome to the community!

  The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• 9810 blackBerry smartphones save photo problem

  until a week ago, my photos from the camera were always saved in the photo folder... I don't know what exactly happened after a download of an application the photo r all gone and newcomers are not stored on the record and I have no idea where keeps him phone them... I can see them only through pc... I have updated downgrade the version of the operating system and still the problem persists...

  Someone has an idea how I can solve this problem?

  Hi again... I found the solution to my problem... The user of the file was hidden...

  Solution through PC... Connect your BB to your computer and use it as a USB key. Click on the Blackberry as an external hard drive and make sure that, under the folder HOME USER folder is not hidden. (click right properties and change the attribute is not hidden)

• Sync blackBerry Smartphones 9810 Contacts problem

  Info on the device

  Your carrier: Telus Mobility

  Model information and the version of the OS: V7.1.0.267, the 5.1.0.230 platform

  Hello

  I have all 85contacts added for the last 2 months (the last time I've updated my phone) on my 9810 who does not sync with gmail contacts since then.

  I tested what is working/not working not:

  -Add/Edit/Remove contact the 9810 sync with gmail.

  -Add/Edit/Delete on the PB contact syncs to gmail. Changes on the gmail contacts will appear on 9810.

  -Add/Edit/Delete on the Android phone contact syncs to gmail. Changes on the gmail contacts will appear on 9810.

  So I tried to empty my contacts using the RSET trick in the contacts option. Disable/enable the option contact synchronization and BIS. I also tried to delete this account gmail from BIS and reinstall. When I re-installed, I received this email:

  Subject: Action Required: Contact synchronization has stopped
  Sent: Nov 4, 2012 13:32
  
  Contacts have stopped being synchronized between [email protected] and your BlackBerry® device. To resume synchronizing contacts with this email account:
  1. Open the Contacts application on your device.
  2. Press the Menu key and click Options.
  3. Select the Contact List for [email protected].
  4. Set Wireless Synchronization to Yes
  5. Press the Menu key and click Save.
  
  BlackBerry Internet Service
  -- Automatically generated email: Do Not Reply to this email --
  

  Of course, wireless synchronization was already on...

  Any idea on a solution that can help? Unless anyone can help downgrade will be needed! :/

  Here is my solution:

  So I put day to V7.1.0.746 and back! The only problem is that if you enter only the name of a company, it won't sync until you write something in the name (necessary to repeat the name of the company).

  Enjoy!

• BlackBerry Smartphones Email account problems

  Hi, im depserate for any advice that can help with this problem... I have a Blackberry 9000 and it was working fine for a month or two... One day, it restarts and my email accounts have disappeared from the home screen. I had set up and only 3 of seems now works now. It doesn't have its own icon, but messages appear in the messages section.

  If I go to the e-mail set up, need me is no longer on the page that he used which was page accounts to delete or change my email accounts. He directs me to a page with new users, which if I say I'm already registered, or a user existing, who, if I try to log in with one of my email accounts still say details are bad and need to check.

  Any help would be appreciated.

  Thank you

  Orange UK?

  If so, try here: https://bis.eu.blackberry.com/html?brand=orangeuk

• BlackBerry Smartphones error 507 & problem while reconnecting to JVM

  I bought a used Blackberry 9000 "BOLD" on the Internet and strives to update to OS 4.x for OS 5. I downloaded the Blackberry Desktop Software, saved everything to implement and tried to update. But there is no upgrade available for the current module, so I did a quick search and found that I can install the latest version via the Application Loader that needs to delete the vendor.xml file to install.

  I was upgrading the steps in the software, checked the applications, I needed and let software install upgrades for me, but unfortunately the process stuck at "reconnecting to JVM.

  After that, when I start the system, it displays ' Reload Software: 507 ", which means there is no operating system not installed in BB. I tried to reinstall either Application Loader and Blackberry Desktop Software, but every time I try it is still blocked to "Reconnect to JVM", and in some cases, the device does not start but shows the red light on the BB.

  I searched in the Internet see if there are people with the same problem, and none of them works. So I decided to post my question here.

  Here's the method I've tried:

  1. Upgrade via the Application Loader-> stuck at "reconnecting to JVM.
     -Also tried to upgrade without battery-> Stuck at "reconnecting to JVM.
  2. Upgrade via BB Desktop Software-> stuck at "reconnecting to JVM.
     -Also tried to upgrade without battery-> the same result
  3. Wipe the machine with JL_Cmdr-> "could not find the device, is connected to the computer?
  4. Wipe the machine with BBSAK-> "No device detected, press OK to continue.

  I am urged to find the solution, or should I buy a latest Internet module

  You can check the link below for the details of the error you receive.

  http://support.BlackBerry.com/kb/articleDetail?articleNumber=000002792&language=English

  To reload the software device using the Blackberry Desktop software click on the following link.

  http://support.BlackBerry.com/kb/articleDetail?articleNumber=000011320&language=English

• BlackBerry Smartphones how downgrade blackberry bold 9700 OS 6.0 for os 5.0?

  Hello, I feel that it's the last place for me to find an answer to my question.

  I accidentally updated my phone in os 6.0, because I thought that I was upgrading software blackberry to my pc, but in the process he changed my os from phone to something else because it was still connected with the USB on my pc. Personally, I enjoyed the simplicity of the 5.0 operating system and would be very happy if someone could explain to me how I can the downgrade to os 5.0 OS 6.0. I called T-Mobile and could not help me, so if you know something I should do, please reply to my post. Thank you.

  No, no, you can not install an OS from a different model. It must be for the 9700.

  You can install an OS from another carrier with not much. Operating system device provided are "released" by specific carriers once that they are certified and trained to their support technicians, but still, you are able to load any carrier the same model by following the instructions below.

  So take the ATT version. And follow the instructions... you're going to be fine and didn't notice any difference.

• BlackBerry Smartphones and the problems of video camera

  I used my camera and video features for the first time yesterday and have a lot of problems.

  1. the picture that I got my wallpaper disappeared, returning the paper painted by default.

  2. I can see the thumbnails of wallpaper options, downloaded photos and new photos taken, but when I select the I just get a black screen. I sent a photo on my FaceBook and he moved very well, but I don't see the photo on my phone and when I select a make my wallpaper, nothing happens.

  3. is it possible that I can get a video out of my phone other than to send it to a BBM contact, YouTube or Bluetooth device? As text or email? I tried adding a video as an attachment in an e-mail, but it said that the file was too big. Can I do the smaller file to send by e-mail?

  Help! I totally love this phone until yesterday! That's happened?

  Try a battery pull if you please, with the BlackBerry device powered on, remove the battery 15 seconds and then reinsert the battery to reboot the device. This will clear all hide as restarting a PC. Then try again and see if the problem persists.

  With respect to the transfer of a video, there may be a lot of data to be sent by email or text, and there is currently no tway to do more small on the phone, but with a PC, you can use a program called Handbrake and are free to re encode at a smaller size.

  your device supports it USB mass storage and can function as a USB aka thumb drive

• BlackBerry Smartphone app :-(world problem

  I just bought the app LensBoost, during the installation there was a mistake and now the app went to my list of applications uninstalled on the app world, it give me any option to re - install :-(, nobody knows how to solve this problem? I know that is not a lot, but I paid £2.00 for the app and it's a shame that it was not installed, any help would be great! :-)

  Hello BeckyBrown_,

  Welcome,

  If you say this particular Application is uninstalled and not in your list of installed, try this:

  Please perform a battery pull reboot as this device while is powered on remove waiting battery for a min. and then reinsert it wait until the device take a long restart your computer.

  After that go to App world > My World > press the Menu key, and then refresh list. See if it helps.

  If this isn't the case, then try to empty your App world Cache How to clear the cache of BlackBerry App World. After that, another battery pull reboot and see if helps.

  Go through it and let us know.

  Good luck

  Prince

  Click 'Like' If you want to thank someone.

  If problem resolves mark message (s) as a 'Solution', so that others can use.

• BlackBerry Smartphones Major software problems, I don't know what the problem...

  Just got this phone off of a friend, but it has some minor problems...

  http://S604.Photobucket.com/albums/tt125/alexcarter96/

  Someone knows what's the problem?

  OK, now we're good.

  Let's get your OS reloaded on your phone.  If battery pull is not the case, should an OS reload.  Connect your phone to your PC and open BlackBerry Desktop Software.  Click the device in the upper part of the software and then update.  If no new version of the OS is available, click on see the other Versions and choose the one that says currently installed.

  Keep us updated on your progress.

• BlackBerry smartphones a few problems

  I have a new Pearl 8120 and am having some problems.  I tried to put maps on my phone from the Blackberry site but it the site shows an error.

  My other problem is. When I get a text message and try to answer, I always have to send a new message because you answer does not work.  I get the error messages.

  If anyone knows how to solve all these problems, any help is welcome.

  Thank you.

  Which card asks that you speak? Try Google Maps http://www.google.com/gmm

  To solve the problems SMS are trying to have a soft reset by removing the battery for 30 sec. If this does not resolve the problem send them the exact error that you receive by responding to the SMS texts.

• BlackBerry Smartphones Internet connectivity problem

  I just bought a Blackberry Curve 9220 yesterday and signed the total Inter Bundle 399 planning by Aircel. Today, I can access the emails, but can't access BBM, FB, Twitter and Inter of the default browser.

  Should I manually do a few regrestration on the smartphone. Please provide a soultion

  Call Aircell and confirm this package includes all THE BIS BlackBerry Data Services.

  It takes a specific Blackberry data plan, not a generic plan.