BlackBerry Smartphones battery drains quickly

Hello everyone.

One of our users has a Bold 9780 (OS 6.0.0.570 platform 6.6.0.212, which is the last of our carrier), and since a few weeks ago, it drains the battery very quickly. I mean, he cannot even stay alive for six hours in a State of absolute rest.

Very ofter the bb stucks with black, loading clock.

We tried the following solutions, and nobody has succeeded:

  • changed three different devices
  • the fourth device has been used successfully to another person, but with the end user, it has the usual problem
  • wiped a single device and put a new firmware
  • removed applications
  • the BES deleted account and then recreated
  • disabled the "cleaner memory" option - it has never been activated, however, but I saw this trick in the forums
  • Charger AC/DC has changed
  • change of SIM card
  • changed 3 batteries

I must say that I used his camera today, and with my account it behaves properly. My bb was given, as a test, to that person and it drains the battery.

I don't know what to do or what to try, because I changed everything I could. You have no idea, please?

Thank you!

Got the fix: he was the module phone consuming a lot of CPU because of a damaged database. Complete the thread here.

Tags: BlackBerry Smartphones

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