BlackBerry Smartphones BBM works do not on our Bold 9700

I have two 9700 "bold" that will let me have BBM on both phones. It is said

Your Blackberry ID blablabla is already associated with BBM on another device. You want your BBM information on your current device.

Note: you can use your Blackberry ID with BBM on a device at a time.

Then there two buttons device change or cancel

Can someone help me?

Thank you

Hello and welcome to the community!

I think the message is clear - a BBID by device. You must choose which device will keep the existing BBID and create a new BBID for the other device. If you select Cancel, it should allow you to move forward with the creation of a new BBID for this device. If it does not, you may need to WIPE the device in order to start over completely.

Good luck!

Tags: BlackBerry Smartphones

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