BlackBerry Smartphones blackberry "BOLD" auto restart.

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• BlackBerry smartphone Blackberry Bold 9900 guard restart every 2 minutes

  Hello

  Here's my problem: today, after unplugging my blackberry to the computer, it has begun to close every minute (I mean, when it restarts, a minute or two after it restarts) and he did for hours!

  The problem is that I can't even try to update the operating system or restore the original configuration that I don't have enough time before his stop!

  I tried to use it without the SIM card, has not changed anything.

  My biggest concern is that I can't do anything because I can't keep it on more than a few minutes!

  Someone has already experienced the same problem? Is there a way to fix this that refer to society (hoping that the warranty has not expired...)?

  Info on the device

  Your operator: SFR (French)

  Model information and the version of the OS: Blackberry Bold 9900

  7,1,0 bundle 2061 (v 7,1,0,714 platform 5,1,0,532)

  Apps and free space

  Nothing to do with the battery, he pulled out several times has not changed anything.

  Not many applications except the classic ones (facebook, etc...) and you have not installed a new for several months.

  Unable to get much information because it maintains close and restart...

  The only thing I was doing before the problem occurred he was charging on the computer (not even synchronize). I unplugged it as I always do and it started to go crazy.

  What is worth a thousand words

  Sorry no picture and I don't think that a photo would be helpful...

  Thank you very much in advance for your help.

  SIM of the France.

  Sometimes things just go wobbly... Very dear, I hope that you already have a good backup of all, for what you describe, you are unlikely to be able to take one that you continue to try to recover from this situation. If your BB is very new, so you may want to just take to formal support and do not try to recover it now... After all, it might actually be a hardware problem (there is no way, at an internet distance really diagnose... perhaps we can 'deduct' material being likely, but we can't diagnose 100%).

  If you want to proceed, then please follow these steps (PC, not MAC):

  1) uninstall all the BB OS packages from your PC,

  (2) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/apps-software/desktop/?lid=us:BBsoftwareesktopSoftware & Cal = us: bbsoftware

  (3) download and install on your computer, the BB OS package you want for your BB:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp

  (4) If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  Now these KBs (try them in order, please)... but whenever they speak using a 'site update', please use the Desktop software installed above instead:

  1. KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  2. KB27956 How to recover a BlackBerry smartphone from any State
  3. http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Good luck!

• BlackBerry Smartphones Blackberry Bold 9700 won't turn on and keeps restarting!

  I only got my Blackberry "BOLD" for about 2 months. The camera was a little funny and don't zoom so I turned my phone off and took out the battery and succeeded him in an attempt to restart the phone. Now, it won't turn!

  When the battery is in the light of the red LED at the top right corner turns on then turns off when the phone starts showing the BLACKBERRY Logo on the screen with the loading bar under. The bar then shows it to load, but almost immediately, it freezes and turns off. She does several times, but I tried to remove and replace the battery several times.

  I'm sure that this is not a problem with the battery, I had only he alleged the night previous and even tried using another battery of my friends BlackBerry to check, but the continuous phone to turn on several occasions, crash, turn off.

  Anyone have a similar problem or know a solution? Thank you!

  Hey guys!

  I managed to fix my blackberry!

  The best and probably the only solution for a blackberry caught in a never-ending cycle of reset / or always show error messages is to perform a "Clean Reload of your Blackberry Device Software"!

  I found 2 websites more useful!

  This site is by Blackberry from Research in Motion themselves who teaches you how to perform a clean reload. It requires for you to have your cable USB Blackberry and Blackberry Manager installed on your computer. There is a clear process of no to no! However, there are some which confused me at first so just to clarify... in step 4 where they ask allows you to check that you don't have the latest version of the software installed... If your software device tab is empty as indicated in step 3, this means that you currently no. SOFTWARE INSTALLED and so should follow the link indicated in step 4 (or pasted below) to download (and install) the latest software for your blackberry phone model and service provider before performing a cleaning charge.

  For a clean reload:

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB11320

  To download the latest version of the device software:

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB12532

  NOTE: When you do a clean refill, you can see that the Blackberry Manager to first show your blackberry as "disconnected." If the Manager continues to install/reload the software for device on your blackberry with no complications, I wouldn't worry too much about not because once the own recharge is over and your device will restart the Blackberry Manager would show so your device as "connected."

  ------------------------------------------------------------------------------------------------------------------------------------------

  The second site (unofficial Blackberry Forum) basically explains / uses the same process but it is a little outdated and I found some differences in the Blackberry Manager software they use and some steps may no longer apply. However, it should be that if you find you have difficulty getting your BlackBerry connected to your Office Manager as constant rebooting CAN cause the device to connect and disconnect continuously, this site can be useful for more of this problem. I personally don't have this problem if I had expected, which can be a result of the latest models of Blackberry devices and software device etc.

  For more of the constant connecting and disconnecting your BlackBerry since the Blackberry Desktop Manager:

  http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Hope this helps!  x

• BlackBerry OS Smartphones Blackberry Bold 9900 software update from version 7.0.0 to version 7.1.0

  HELO everyone

  I tried to upgrade my device software Blackberry Bold 9900 version 7.0.0 to version 7.1.0 but with difficulties. I tried to use the Blackberry Desktop Manager, but there was no version 7.1.0 figure among the available updates. Even when I tried to do it directly through the official website of Blackberry, also Version 7.1.0 was not shown. Finally, I tried to do the update with my phone directly by going to: Options > device > software updates.

  It shows my Version 7.0.0 Bundle 2406 current and available in a version 7.1.0 Bundle 1149. But when I clicked Perform Update to download the new version, he has shown preparing to download but then displays an error message such as "Download cannot continue because your device cannot connect to the update server using the following methods: Wi - Fi.

  During this time, I did not upgrade with a Wi - Fi connection because I have an active blackberry data subscription of 2 GB of my mobile operator.

  Please I need help on how to perform the upgrade from version 7.0.0 to version 7.1.0 with the last packet.

  Thanks to you all I'm waiting for your helpful solution.

  Hello and welcome to the community!

  The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• Smartphones from blackBerry Bold 9900 set up the e-mail icon does not not :(

  I had to go back to Blackberry Bold 9900 for awhile my Q10 screen is cracked and I sent it to be repaired. I put the new sim card in and try to set up the e-mail account he showed me the mail of size and I knew that something is wrong. I called my network provider and they have implemented my Blackberry data plan and I signed up with blackberry network. I turned my phone market and bb next to the network icon icon appeared which is good. But when I go to set up an email account and click the "email accounts" nothings happens. called my network, they do not know how to help me...

  Hello and welcome to the community!

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books (pre-BB10 only devices)

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • Pre-BB10 ONLY devices. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • Peripheral BB10. Hold the top button until the counter reaches zero. Wait for the unit to be completely stopped (for example, nothing appears on the screen, no lights, etc.). Hold the top button until the red light. Wait through the entire boot process. IF this fails, you can try the method of battery-pull above, but it is normally NOT recommended unless nothing else works.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you can try this link from your BB browser:

  • www.BlackBerry.com/Integrate.

  Otherwise, you should contact your mobile provider for official support... but this time do not let you fob off the coast. You pay for your services, making them responsible for your formal support service, including if necessary climbing to BlackBerry-related.

  Good luck!

• BlackBerry Smartphones Blackberry Bold 9930 update failed and the software does not load

  I have a Blackberry Bold 9930 and yesterdasy I received a msg saying to upgrade to 7.x software Blackberry. I followed the instructions (takes too long like 2 hours to download) and then. Big mistake because it cooked my phone. It seems that when you upgrade, the upgrade process goes thru, but stops after the time zone to restore the process and reports an error 602 with a reset button to reset your database. The reset button does not work and I restarted the phone to restore the db. At the moment that it restarts, launched the process, and even once, it failed after the msg indicating time zones (100% and overall restoration treatment 7%). Zones roughly completed, but then I got a msg saying I wandered 602 belive. On all courses was about 5 to 10 percent. Now my phone is undesirable because it does not restart. Verizon says they have a large number of phones across the country, but BlackBerry says it's a matter of Verizon...  Someone at - he already heard of this I am now without such a 4 days while I get a replacement Friday because of the holiday...  I am not very happy as another question, I found - during the upgrade process it used the cells instead of my wirelss home network to download the software and it really took about 2 to 3 hours, then another hour before it failed during the upgrade process. So about. 3 to 4 hours to play with an upgrade yesterday.

  Thank you

  Rich

  Hello merlin02131

  Welcome to the Forums of the BlackBerry Support

  Sorry to hear about the problem you are experiencing during the update!

  But you can still use Desktop Software for the update process, personally, I prefer never to do an Over the Air update. I think that something has gone wrong with the update process and thus you encounter this error 602.

  You have a backup of your device, or using BlackBerry protect for the backup?

  If you wish you can try several method to recover your device of this error, all you need is a PC and an Internet connection active. But attention, this method deletes the data user in this device. This is the Knowledge Base to follow:

  KB10144 : How to force detect the BlackBerry smartphone using the Application Loader

   

  Additional information:

  KB29237 : "App Error 602" appears on the BlackBerry smartphone running BlackBerry 7

• Download blackBerry Smartphones Blackberry Bold 9900 problems

  I have a Blackberry Bold 9900, & I'm unable to download files from the internet. My BIS is enabled. If I download a file, it downloads very slowly & always get an error message. Whenever I have download. Is there a problem with my phone, or is the problem with my service provider.

  1. Open your browser > Options > scroll down to clear the cache and history.
  2. Perform a simple reboot on the BlackBerry this way: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart.
  3. Now after restarting, try download again.

• BlackBerry Smartphones Blackberry Bold 9900, unable to scroll down

  I had this problem for several weeks now, I tried to look at the forums but I was unable to find a decent solution for the issue.

  I can't scroll downwards or upwards using the trackpad. I did a diagnostic self test and the trackpad seems to work very well. I can see the icons highlight that I move the trackpad on the left, right, up and down, but as I move the cursor to the bottom, the screen doesn't seem to follow. I tried to do a battery pull, increasing the sensitivity of my trackpad, factory reset but none of these work. If I try to manually move the menu down using the touchscreen, it works but is extremely laggy. I don't have a lot of apps on here apart from the standard applications that is pre-installed, and I downloaded Facebook, twitter, and natwest.

  Any suggestions?

  Phone: Blackberry Bold 9900

  Software version: 7.1.0 Bundle: 2061

  After messing around throughout the day yesterday, I managed to make it work.

  Here's what I did in case anyone has the same problem.

  First of all, I did a factory reset, remove all applications and settings. Then I connected the phone to my computer, installed office program and installed the older version of the OS on my phone. It did not always work, so I restarted the phone in safe mode. The problem had not been resolved, so I gave up. After its return to the phone after a few hours the problem seemed to have smooth itself out in safe mode. I kept the phone on the older version so I hope that the same situation from happening again.

• BlackBerry smartphones turn off the Blackberry "BOLD"

  OK, I know this sounds stupid, but what is the correct procedure to turn off and restart the Blackberry "BOLD"? I hav tried holding in the key power, I get the stop message, press any key to cancel, I leave it alone and the backlight turns off, left alone for 10 minutes and then press the Power button again and the phone comes to life instantly, with the phone in the same position as when I wanted it off, i.e. it looks like it's just in mode 'sleep' as it is consumed in less than a second. I resorted to the battery, but it becomes laborious. And I cannot locate the info in the manual, it says just press the switch! I have also tried holding down until it seems to power off, but alas he always goes in mode 'sleep', please tell me what I'm doing wrong?

  Please mark the thread solved.

• Smartphones from blackBerry Bold 9780 - need assistance to fix "App Error 603."

  My Blackberry Bold 9780 white screen 'App Error 603' watch and several JVM error for the last two days. I tried to install a software update using Blackberry Desktop Software. The update will install to the point where the camera is supposed to turn it back on. Restarting stalls about 3/4 of the way, therefore impossible to properly install the software update.

  (Before I tried the software update and was able to turn on the phone, I did a deletion of all user installed application security.) In addition, during the installation of the software update, error 507 return temporarily.

  Any advice would be helpful! I use a Mac.

  Thank you.

  Sometimes, when it comes to 507 and errors such as errors in the JAVA virtual machine, you must try and try again when reinstalling the operating system. You are doing the right thing to connect it to your Mac and reinstall the operating system, but if it doesn't work the first time, keep him home. Why it will not install on the first try, I don't know. I know that it took me more than three attempts in the past to reinstall the OS after a mistake of the JVM. And if you get a 507, you don't have any choice but to connect to your Mac and reinstall your operating system.

  Patience is the key in this process in order to keep trying. See you soon.

• Reader PDF No. Smartphones blackBerry in BlackBerry Bold 9780

  Hello

  I use BlackBerry Bold 9780 and have Documents to Go, leaves to Go and slides to Go to view Word, Excel, and Powerpoint documents respectively. I saw in the new BlackBerry Curve 9220 there is a built-in app named 'Documents to Go '. By which anyone can view the lyrics, Excel and Powerpoint documents with PDF files for free. But I can't able to view PDF files in my Bold 9780 which is more cumbersome and expensive smartphone than the curve 9220.
  That's why I want to know where can I get an app 'Documents to Go' compact for free and which is also a PDF reader.

  Please see my above correction... in my haste, I mistyped the step number for the download of dig through portal. Apology.

  FYI - in the described situation so far, unlocked or not is irrelevant. Any bundle of BONES of carriers can be used on any model BB even number on any other carrier (via the removal of the SELLER. XML files). The BB is unlocked or not has no bearing on this factor. The sole purpose of unlocking is to actually use the BB on a different medium that those for which the BB was built. But even a locked BB may use a different carriers OS package.

  Good luck!

• BlackBerry Smartphones Blackberry Bold 9900 froze

  Hello

  My Blackberry Bold 9900 froze today during use. He has done in the past, but I managed to capture more details about what happen this time until it froze. Can you please tell me why it froze and how can I prevent? I'm already doing a reset (alt + shift + delete) every morning when I wake up today at about 6:00 CST.

  Listen to music on bluetooth
  Received a call and it took
  A hung up and went back to the music
  Started to write an e-mail while in a place where the phone was an SOS signal indicator
  Sent the email in SOS
  The music still plays
  I hit either the button mute or track of equipment before and the music stops, the screen froze and have remained frozen since 09:42 at 09:46, which is when I did a restart by using the key combination of alt + shift led +.

  Here's my device information and logs.

  Journal:

  https://www.sugarsync.com/PF/D7620386_2923836_737831

  Info on the device:

  https://www.sugarsync.com/PF/D7620386_2923836_737836

  It took me about an hour to collect all this information, so I hope that someone at Blackberry can at least watch and provide me with a reason why it froze.

  Thank you in advance!

  Karim

  Its been a month I lived the problems with my BB "BOLD". The problems that I had seem related to bluetooth devices I use.

  I stopped using my device bluetooth BackBeat 903 + for about a month and I have almost never experienced problems with my phone more. My phone to freeze about 2 to 3 times a day and after stopping the use of the BackBeat 903 + I feel only device hangs once a week (whenever I have start to abuse the device and have a lot of things running)

  Yesterday I started using the BackBeat 903 + again and freezing devices returned several times a day. I'll assume, for, now that the BackBeat 903 + is not entirely compatible with the Blackberry Bold 9900.

• Applications for blackBerry Smartphones does not open on Blackberry Bold 9780 after download of Blackberry App World

  My applications are not open on Blackberry Bold 9780 after their download of Blackberry App World.  They complete the download, they are free applications.  When I press the button to open the application, it does absolutely NOTHING.  I don't know what else to do, so I have remove off the 9780.  Please help me! -Jennifer

  I guess what I'm confused about this... is if we are going to solve all the apps that does not open, and now you have removed people... How shall we proceed?

  Who is?

  Let me to this Counsellor... Once you have downloaded an app from AppWorld, even if you are not invited to do, once the app is installed, make a simple reboot on the BlackBerry this way: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart.

• Why my Blackberry "BOLD" blackBerry Smartphones freezes when I compose the internet icons or google? !

  I have a Blackberry Bold 9800.

  When I click the icon internet or google, my phone hangs. This just started happening today. I tried to restart it and its fine at first and I can access all other icons on it, but as soon as I try to go on internet, I can't go on no matter what.

  Please help as I can't afford a new phone

  Thank you xx

  It is a problem that can happen to any BlackBerry where the camera gets stuck and the screen is frozen. There are two ways to solve this problem. You can reset soft of your Blackberry by pressing the keys Alt + Cap + delete set.

  If this technique does not resolve the problem, you can perform the reset. Find the reset button on the back of the device (which can be down, under the cover of the battery) and press the button using a PIN etc. You lose all the data using one of these methods. If both fail, then try a security wipe! Or you have installed something new on your cell phone that she began to freeze right after? Could be running in the back ground? Keep, hold that the blackberry button will let you know what works in the background! "Hope this helps!

• Battery blackBerry Bold 9900 Smartphones worsens more than 50% after 2406 upgrade

  My battery life Bold 9900 worsened considerably after the recent OS 7.0 Bundle 2406 set to level. I had previously struggled to spend the day on a battery, but in general, I could do it for a day and business general use of electronic mail, of limited calls and not Web browsing. Now, after the recent 2406 upgrade, I get only about 50% as much battery life. In addition, the black box of the small Center with white rotating second hand is now a function that comes back regularly throughout the day, and I had to remove my battery to restart my BlackBerry much more often. I've since removed all applications, cut back on all the other battery draining features (screen brightness, wifi, Bluetooth, gps, etc), moved to 2G to extend my battery life. I was already unhappy with the bad battery BlackBerry Bold 9900 life, but after this last update 2406, it is unacceptable for a professional use when it only works for 1/2 day. I hope it's a question of battery RIM known for Bold 9900 that is processed quickly. Otherwise, I am one of the many who will have to move to a more acceptable solution for phone smart business in a perspective of battery life. Thank you.

  Well, I have implemented battery BlackBerry 9900 technical of economy in this forum, and to my surprise, he solved all much more than I expected. My last load battery Bold 9900 lasted 6 days/86 hours (compared to less than 1/2 day) during normal use of business and weekend for the phone calls, emails, texts and the bbm, exclusion using the internet or applications. I moved 2 G + 3 g to 2G only, off all the apps (especially GPS, Google sync and social networks), turned down the brightness of my screen and shorten the waiting time, calendar, disabled wifi and bluetooth, etc. Thanks for all the comments in the forum. They worked. Now I will be slowly adding some applications and using 3 G on the internet once again, and I will more closely control my battery drain in the future.