trying to erase everything on the phone to

I toss in a couple for new phones and want to erase everything off the phones.  I already have new active phones, when I try to erase all the content he asks my apple ID password.  When I enter the password it will not accept.  Any thoughts?

Hi 2gilmores,

I understand you want to make sure that your personal data are safe before you sell or give away your iPhone. Here is an article for you that will help you accomplish this:

What to do before you sell or give away your iPhone, iPad or iPod touch - Apple Support

https://support.Apple.com/en-us/HT201351

Thanks for being a part of the communities of Apple Support!

Tags: iPhone

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