BlackBerry smartphones can not delete files from music device and external memory

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• BlackBerry smartphones can not receive files from other brands of phone via Bluetooth.

  Hi, I have problems with the Bluetooth on my curve 8320. I can photo Bluetooth for Sony ericsson phones and music files, but when these phones are trying, Bluetooth, these types of files for me, even after matching has been reached, and etc. entered access keys, a message will appear on their screens, saying that the "connection failed". This happened whenever all the files have been sent to me.

  Could someone help me with this? Thank you very much.

  Hi and welcome to the forums!

  Try this link:

  http://supportforums.BlackBerry.com/Rim/Board/message?board.ID=8100&message.ID=39&query.ID=80646#M39

  Please let me know if it helps!

• My 9500 storm blackBerry smartphones can not receive files via bluetooth, but I can't send

  Please help someone, my blackberry storm can not receive files via bluetooth, but I can send, what could be the problem?

  Have you tried and went to accept via Bluetooth? Some of the older software on the BBS, you need to go to the media file and say accept via Bluetooth. Consider the two features are already paired.

• BlackBerry smartphones can not open files, applications or make/receive calls after obtaining a new theme from bb app world...

  I got a new theme out of the bb app world and once it has been downloaded and I applied it to my phone it was freezing! He maintains it now gel and I'm unable to open the configuration options to change this theme... What can I do? Help me please

  Hello and welcome to the community!

  I suggest you start safe mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

  in order to remove the offending theme.

  Good luck!

• BlackBerry smartphones can not download apps from BlackBerry World Online!

  I tried and tried to download apps from BlackBerry World for my BlackBerry Curve 9320 online! I find an app that I want to and click on the download button then it asks me to connect my phone that is already connected to my laptop via USB! Then the page hangs and does not go further! Why? Why can't I download an application? Why the world BlackBerry online ask me to connect my phone when it is already connected by usb? It's very, very annoying! Help!

  Hello Chrissie24,

  Welcome to the forums.

  Try not to have your device connected while you are looking for application and then when it asks that you connect your device, and then connect it via USB.

• BlackBerry smartphones can not delete Curve 9360 browsing history

  I have a strange problem with my BlackBerry browser.  I deleted the history and cleared the cache in the browser, but the links on Web pages are always appear as purple (i.e., visited) even after the history and cache have been cleared.  No idea why this is happening and how I can fix this problem?

  Did you restart the unit after the cache and history has been erased?

  Perform a simple reboot on the BlackBerry this way: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart.

• BlackBerry Smartphones can not receive files via bluetooth?

  I have a BB 8110, I can pair the bluetooth devices and I can send files to other phones etc using bluetooth, but as soon as someone is trying to send me anything all they get is failed to connect, the light on my phone flashes blue once but thats all, I tried various fixes such as circulating 'the LED shall be off market otherwise bluetooth does not work ' It's a nightmare, someone has an idea whats going, oh, and on a matter separate whats the long PIN code which should appear on my BB Desktop Manager, I see people display these signatures what is that all about, that you realized by now, I'm new to the BB club!

  ATB

  Mark

  Hello!

  To receive a file via BT, you must first ask your BB to accept the attempt to send to the other device... otherwise it doesn't meet the attempt (I know, it's this way even if it is paired and trust). Navigate to the folder you want the file to be placed (media > BBKey > Explore) and then activate the BT reception option (BBKey > receive using BT). Then start sending the other camera.

  Good luck and let us know!

• BlackBerry Smartphones can not view files in Explorer

  I bought a new storm yesterday and was put in place, file transfer and install software.  Initially, I was able to view the phone and the memory card as readers separated in Explorer on my Vista pc and was able to see the folder of each tree and was able to transfer files to the memory card.  Now, all of a sudden, I'm not able to view the phone or memory card as readers separated, I only see the phone as a device and am not able to view the folder hierarchy, for the phone or memory card.  Suggestionsor any help would be greatly appreciated.

  Hmmm... some settings must be changed. A couple of things to try:

  1. Batt-pop reboot - known to be often curative when weird behaviors appear suddenly.
  2. Check on the Storm, the parameters of mass storage - must be enabled and (I think) compatible auto

• BlackBerry smartphones can not move images of the device towards Media Card memory, or a copy of PC

  A mess of configuration sent pictures to a folder in the device memory.  (Device memory/Home/User/images) All my previous photos went to the memory card. (Media Card/Blackberry/pictures)  I'm not able to move the photos in the folder of the memory of the device, or the card memory or my PC.  Procudes downbload 'Move' and normal PC does not work (I can't in the files of the memory of the device through my PC and the Blackberry won't let me spend the memory of the device to the media card).  These photos will be lost if I can't move.  I don't want to send by e-mail. How can I move the photos in device memory/Home/User/photos either the press or to my PC card.  Help!

  I just did this on my phone, so I know it works. On your phone, go to the media folder, press key (options) BB - and select Explorer. Select the device memory and find your images open, your photo will be displayed in an orThumbnails of the list, choose the image that you want to move and cut it. go back ot Media Card, then select Paste to the folder you want that it to. You may need to do this with all the pictures, one at a time, as I couldn't copy/cut the whole folder. All photo Apps that you also make sure that you place to save on media card. Good luck

• Bluetooth can not receive files from other devices

  I use windows 7 ultimate 32 bit on dell vostro 1510. It uses the bluetooth 360 module dell wireless. Bluetooth of my laptop has no problem when sending files, but during the reception of files, the connection is lost to halfway. The error that says "Windows could not transfer files. "The transfer was canclled by bluetooth device or computer compatible bluetooth. And this error is the same for all devices I get files from. And Yes, I have re-installed driver bluetooth several times.

  Hello

  Follow these methods and check if that helps:

  Method 1:

  Make sure that the Bluetooth services are running on the computer. To start the Bluetooth services follow the steps below:

  a. click on start

  b. type Services.msc and press enter

  c. in the list find Bluetooth support services and double click on it.

  d. make sure that the service is set to automatic and started.

  Method 2: try to run the hardware troubleshooter and check whether the problem is resolved or not.

  Open the hardware and devices Troubleshooter

  Method 3:

  Try to run this Microsoft Fixit and see if it helps:

  Hardware devices do not work or are not detected in Windows

  http://support.Microsoft.com/mats/hardware_device_problems/

  Also try to follow the tutorial video on the links below and check whether the problem is resolved:

  Connect to Bluetooth and other wireless or network devices

  Add a Bluetooth device to your computer

  Change settings for a Bluetooth compatible device

• BlackBerry smartphones can not use my bb as usb and can not copy any images or music

  Hello

  I read the post with how to use the bb with USB, I downloaded the drivers USB V5 and I still don't see my bb as a hard drive in the computer, I rebooted the pc and everything...

  Before that, I installed the office and devide manager, Device Manager see my bb but the Office Manager could not if I uninstall it and follow the way of... I'm really lost here, it's my first bb and I have no idea what to do... You will appreciate any help here.

  BTW, mine is a BB pearl 8100

  Thank you!

  Claire

  Hi and welcome to the Forums!

  Since you do not know where to go, I'll suggest to start again...

  (1) strictly regarding the RIM software uninstall from your PC:

  • KB02206 How to perform a clean uninstall of BlackBerry Desktop Software

  (2) download a new copy of the Desktop software:

  • http://NA.BlackBerry.com/eng/services/desktop/
  • I suggest to use the package v5.0 without Media Manager English - which will have everything you need. Optionally, you can DL the USB drivers only, but then you will not have the full DTM application, which helps you keep your BB up-to-date as allows you to perform a backup on a regular basis.

  (3) download a new copy of your OS Package of device:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  (4) install this OS Package of device on your PC (it changes the RIM Desktop software with the stuff specific to your device on your operator)

  (5) follow these instructions to configure everything to use your BB to your PC:

  • http://supportforums.BlackBerry.com/Rim/Board/message?board.ID=BlackBerryDesktopSoftware&thread.ID=3...
  • You can jump on the download and installation of the Desktop Software market - you already have those.

  (6) with that, everything should work. If this is not the case, here are some troubleshooting tips:

  • KB02640 Troubleshooting USB connections
  • KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  • KB00019 PIN code not displayed in BlackBerry Desktop Redirector

  Good luck and let us know how it goes!

• BlackBerry smartphones can not move contacts from 9000 to 9800

  My old BB 9000, or more likely, DM 6.0 organize my contacts on my old phone hostage!

  I had my 9800 yesterday and tried to run the Wizard "device." Everything looks good, no errors, everything works... then I have open Contacts and it is empty. Look at my old camera, everything is still there. Try the synchronization again and again, no luck. Trying to back up "All contacts" on 9000 then just that give back to 9800, does not work.

  I think the problem is that on the 9000, I see three "lists of contacts" - two named Desktop and the other with my gmail address. It appears in fact as those associated with the gmail address move okay - except that only one contact is associated with this account! The rest seems to be distributed randomly among the other two inputs of funds.

  I have tried everything I can think to manually backup/recover contacts from the old phone, but no matter how I try to sync, I don't the addresses associated with the gmail account or when I restore what seems to be a 'complete' backup all contacts disappear.

  A side note, I didn't want/need to keep these contacts separate so if there is a way to merge together to solve as magically I will gladly do - unfortunately entered KB talking about this all reference ridiculously old versions of the software, so I don't know how to do with DM6 and the 9800.

  It's ridiculously frustrating. Permutation of devices was such a breeze and a grand more for me in the past, who would have thought that RIM would make it more difficult/worse?

  Let me know if I can give you more info!

  Well, 3 days it took me to solve this problem, quite poor of general RIM experience - I hope that someone is watching. Here is the solution I found, based on the process here: http://www.berryreview.com/2010/06/03/faq-duplicate-desktop-or-unknown-contact-list-databases-found-...

  Original problem - several book entries of "Desktop" addresses on my old phone, which apparently caused problems when you use the DM6 ' device' Wizard.

  Resolution:

  (1) of peripheral origin, take a backup and select only contacts 'Address Book - All.

  (2) Download ABC Amber Blackberry Editor (why I need a 3rd party tool to use my new phone!) as mentioned in the article.

  (3) open the .ipd file that contains the address book - all entries, do a save as and put them in a new file - they are now simply part of the primary address book.

  (4) this is where I spread article above - still, restore that backup on my new phone doesn't work but restore on my OLD phone actually. If that's what I did.

  (5) I reactivated my old phone on BES then used wireless sync to synchronize the address book to the server.

  (6) to the new phone, activate on BES and turn on the wireless sync, and voila, I have my address on my new phone... FINALLY.

  The obvious answer here is ' well, if you had the wireless sync works properly in the first place that probably would have been avoided "which is quite true. However, as it is a personal device that I use to work for e-mail only, the camera itself has always been the source of my address information and it sync to my business account has been low on my priority list. I thought that saw DM configured to make weekly backups (which still occur whenever I plug in my phone, regardless of whether or not - a week spent yet another problem with shit DM6) would be sufficient coverage of the information available to me.

  I hope someone finds this useful info and should not suffer through 3 days of hair pulling as I did.

• BlackBerry smartphones can not open files .avi and .vcf on Blackberry 8330 Curve

  Y at - it software or an update to download to be able to open the files .avi and .vcf (contacts from outlook) on Blackberry 8330?

  Thank you

  AVI

  A / V codec video resolution and file avi must be compatible with what could play BB Curve

  I suggest you re - encode any avi file, you must meet the criteria.

  VIDEO FORMATS

  Supported video formats:

  • *.avi / *.3gp / *.mp4 / MOV:
    • MPEG-4 Part 2 (simple profile and bvop, including DivX 4)
    • H.263 (profile 0 & profile 3)
  • WMV:
    • Windows Media Video (Simple Profile)

  In addition, there is a limitation of the videos:

  • All the videos except *.wmv: supported up to 320 x 240 / up to 800 Kbps / up to 30 images/s
  • *.wmv video: support up to 320 x 240 / up to 800 Kbps / up to 24 fps

  Formats not supported (among others):

  • *. mpg / mpg (MPEG-1)
  • *. VOB (MPEG-2)
  • MPEG-4 Part 10 (H.264 / AVC)
  • MPEG-4 Part 2 (Advanced Simple Profile)
  • H.263 +
  • DivX ;-) 3
  • DivX 5 and DivX 6
  • XviD
  • *.3g2 (3GPP2)
  • WMV Windows Media Video (hand/Advanced Profile)
  • *. ASF (advanced Systems Format)
  • *.RM (real Media)

  AUDIO FORMATS

  Supported formats

  • *.MP3: MPEG-1, Layer III and MPEG-2 Layer III
  • *. AAFC / *.m4a: AAC/AAC + / eAAC +.
  • *. *.mid / *.smf: MIDI
  • *. AMR: AMR - NB
  • *.wav: WAVE
  • *. WMA: Windows Media Audio / picture 16-bit - stereo

  Formats not supported (among others):

  • *. MP1: MPEG1, layer I / MPEG2, I layer
  • *. MP2: MPEG-1 Layer II / MPEG2, Layer II
  • *. RA: real Audio
  • *.ogg: OGG Vorbis
  • *. FLAC: FLAC

  VCF: first import vcf file in Outlook and then sync with you curve.

• BlackBerry smartphones can not delete a voice note

  Just had my 9800 Torch for 4 days and have been become familiar with the functions.

  I created a note of voice successfully, but was unable to delete it later.

  Unexpected behavious was when I pressed the menu button.  Instead of raising the options in the voice Note, there the "task list" display icons of applications that I had opened.  It only allowed me to move to different applications.

  The only "fix" that resolved the problem was to remove the battery from the camera.  After the unit of cold, start the le bouton button menu resumed its normal function.

  I hope RIM can find a solution to it without the cold start.

  OS: 6.0 Bundle 695 (v6.0.0.246)

  You are welcome.

  Check the box of Kudos if someone helps you in this forum.

• BlackBerry smartphones can not get contacts from gmail account * of * BB (OK I think the reverse)

  Just got my torch last day... first BB for me. I've enabled IMAP on gmail account and went through routine quick (online) which allows for the BB. I saw that the synchronization of contacts has been checked and when I finished to activate the account on the BB it seemed I could see some sort of sync in progress, BUT it seems he went only one way which is BB FOR online gmail account. Thus, the 300 contacts email on my online gmail account did not go to the TORCH.

  These contacts, I can see on my Torch are the 52 I had brought through Outlook a few days earlier using Blackberry Desktop V6 with the torch that is physically connected to the laptop.

  I have checked the filters and I see PERSONAL and BUSINESS, and both are disabled.

  I don't know if it's related but I think I've noticed in the short time I used the TORCH display new emails from gmail in question account, I would have thought that the sender's e-mail address would have been automatically added to the 52 "existing" BB Contacts, but always just the original 52.

  Where these 300 gmail contacts will, if they met, at the TORCH.

  Any ideas?

  Hey Copperbeech,.

  I looked into this question for you, currently Gmail contact limits of wireless synchronization and synchronize only the 'My contacts' and does not synchronize the "all Contacts". A possible work around that would be to copy the contacts to "my contacts".

  I hold that this aid.