BlackBerry smartphones can not move contacts from 9000 to 9800

My old BB 9000, or more likely, DM 6.0 organize my contacts on my old phone hostage!

I had my 9800 yesterday and tried to run the Wizard "device." Everything looks good, no errors, everything works... then I have open Contacts and it is empty. Look at my old camera, everything is still there. Try the synchronization again and again, no luck. Trying to back up "All contacts" on 9000 then just that give back to 9800, does not work.

I think the problem is that on the 9000, I see three "lists of contacts" - two named Desktop and the other with my gmail address. It appears in fact as those associated with the gmail address move okay - except that only one contact is associated with this account! The rest seems to be distributed randomly among the other two inputs of funds.

I have tried everything I can think to manually backup/recover contacts from the old phone, but no matter how I try to sync, I don't the addresses associated with the gmail account or when I restore what seems to be a 'complete' backup all contacts disappear.

A side note, I didn't want/need to keep these contacts separate so if there is a way to merge together to solve as magically I will gladly do - unfortunately entered KB talking about this all reference ridiculously old versions of the software, so I don't know how to do with DM6 and the 9800.

It's ridiculously frustrating. Permutation of devices was such a breeze and a grand more for me in the past, who would have thought that RIM would make it more difficult/worse?

Let me know if I can give you more info!

Well, 3 days it took me to solve this problem, quite poor of general RIM experience - I hope that someone is watching. Here is the solution I found, based on the process here: http://www.berryreview.com/2010/06/03/faq-duplicate-desktop-or-unknown-contact-list-databases-found-...

Original problem - several book entries of "Desktop" addresses on my old phone, which apparently caused problems when you use the DM6 ' device' Wizard.

Resolution:

(1) of peripheral origin, take a backup and select only contacts 'Address Book - All.

(2) Download ABC Amber Blackberry Editor (why I need a 3rd party tool to use my new phone!) as mentioned in the article.

(3) open the .ipd file that contains the address book - all entries, do a save as and put them in a new file - they are now simply part of the primary address book.

(4) this is where I spread article above - still, restore that backup on my new phone doesn't work but restore on my OLD phone actually. If that's what I did.

(5) I reactivated my old phone on BES then used wireless sync to synchronize the address book to the server.

(6) to the new phone, activate on BES and turn on the wireless sync, and voila, I have my address on my new phone... FINALLY.

The obvious answer here is ' well, if you had the wireless sync works properly in the first place that probably would have been avoided "which is quite true. However, as it is a personal device that I use to work for e-mail only, the camera itself has always been the source of my address information and it sync to my business account has been low on my priority list. I thought that saw DM configured to make weekly backups (which still occur whenever I plug in my phone, regardless of whether or not - a week spent yet another problem with shit DM6) would be sufficient coverage of the information available to me.

I hope someone finds this useful info and should not suffer through 3 days of hair pulling as I did.

Tags: BlackBerry Smartphones

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