BlackBerry smartphones clear an application not installed

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• BlackBerry smartphones HELP! -Application error 606

  I'm relatively new to the whole community of smartphone, and I fear I actually broke my Blackberry!

  I noticed that e softwareupdated was available for my Blackberry, so I chose to download it. The problem is my phone kept freezing in the process, and I was getting a little impatient. Finally, my phone told me that there was not enough memory, so I should delete some applications to make room. So I selected a few to remove, and my phone froze AGAIN. Now, if at all, it has frozen or not, I'm not sure... Maybe I'm too impatient for the life of a smartphone.

  In any case, I decided to take out the battery to reset the phone, I have grown really tired and has to work in the morning, I so wanted to just turn my phone and turn it on again, put my wake up and go to sleep. As I just re - turn the phone on, it starts to load up as it usually does, then a screen appears:

  "Blackberry 5.0.0.496 platform.

  Then it lists a whole bunch of items in the phone, in alphabetical order, the first being "Addressbook."

  Then, in seconds, the screen goes all white and a small message will appear "Error App 606" and it gives me the only option of resetting my phone. I click on reset, and it's a cycle... The phone seems to be loading as it normally would, and then he'll come back to this screen of the Blackberry platform, then the App error 606.

  I ring my network provider in the morning to see if they can help me, but I was wondering if anyone of you here would know about this at all? I feel so stupid for the cause!

  Hi xxjadey_babyxx

  If your device is not detected so you had to force the detection of your device by using the Application Loader. But remember in this process you will lose all data on your device, I hope you have your backup device, follow this Knowledge Base to recover your device:

  KB10144 :How to force detect the BlackBerry smartphone using the Application Loader.

   

  Please try it and let us know of your progress.

   

   

  Prince

  ______________________________________________________________________________

  Click 'Like' If you want to thank someone.

  If problem resolves mark message (s) as a 'Solution', so that others can use.

• BlackBerry Smartphones my "BOLD" does not work from... Help, please

  Hello, I have a Blackberry 9000 "BOLD" device. last day, when I changed my SIM card & put the battery on the starting point, is not starting at all.

  When I put the battery, the red light is on during approximately 10 seconds (without flashing, right now) then after a few seconds the white screen comes with the loading circle... and then set turns off and the red lights again.

  Its like light - red > white screen > light > white screen >...

  I tried many times, but it does not solve. I removed the battery for hours more, also same result. I connect it to the pc with USB, but it does not and PC also does not find the device. BlackBerry Desktop Manager failed to connect with him. How to fix it... Please help me... I have a lot of data in it. In any case, I have to start for once...

  The red light still flashes? Do you see anything on the screen?

  Try to reload the software on the BlackBerry using the article below.

  KB10144 - how to force detect the BlackBerry smartphone using the Application Loader

  Thank you

• AIR 4.0 beta (Android) "Application not installed".

  Hi people,

  I need to update a new Android in support of 4.4 KitKat app, but when I got the software with the latest version of the SDK, it refuses to install on a device for development. I tried two devices and they both display the message "Application not installed" after clicking on the button "install". The permissions list and the icon appears as expected, and the application compiles without error.

  I used a similar Manifesto (with the exception of updating the namespace of the application and the version) and adt command that previously worked fine in the latest version of the sdk that I used, AIR 3.0. I tried targeting "apk" and "apk-captive-runtime. I tried to install an apk compiled from the command line and also tried install the apk directly from the published Flash Pro IDE to USB debugging mode output. I created a new p12 file and tried to use, has not yet.

  Here is the command I used:

  ADT-package - target apk-captive-DURATION - stores pkcs12 - keystore "dev.p12" - storepass base 'pocketpenguins.apk' ' pocketpenguins-app - android.xml ""pocketpenguins.swf ".

  The manifesto is below.

  Yet once the application compiles without error in all cases, it just will not install on test devices. Any ideas?

  Thank you very much in advance,

  Greg

  ///////////

  <? XML version = "1.0" encoding = "utf-8" standalone = "yes"? >

  " < application xmlns =" http://ns.Adobe.com/air/application/4.0 ">

  pocketpenguins < id > < /ID >

  < versionNumber > 1.3 < / versionNumber >

  pocketpenguins < Filename > < / name of the file >

  < description > < / description >

  Pocket Penguins < name > < / name >

  California Academy of Sciences < copyright > < / copyright >

  < initialWindow >

  pocketpenguins.swf < content > < / content >

  standard < systemChrome > < / systemChrome >

  < clear > false < / transparent >

  < visible > true < / visible >

  true < fullscreen > < / full screen >

  < autoOrients > false < / autoOrients >

  landscape of < aspectRatio > < / aspectRatio >

  < renderMode > cpu < / renderMode >

  < maximizable > true < / maximizable >

  < minimizable > true < / minimizable >

  < resizable > true < / resizable >

  < / initialWindow >

  < customUpdateUI > false < / customUpdateUI >

  < allowBrowserInvocation > false < / allowBrowserInvocation >

  <>icon

  < image36x36 > icons/android/36.png < / image36x36 >

  < image48x48 > icons/android/48.png < / image48x48 >

  < image72x72 > icons/android/72.png < / image72x72 >

  < image96x96 > icons/android/96.png < / image96x96 >

  <!-< image144x144 > icons/android/144.png < / image144x144 >->

  <!-< image192x192 > icons/android/192.png < / image192x192 >->

  < / icon >

  mobileDevice < supportedProfiles > < / supportedProfiles >

  < android >

  < manifestAdditions > <! [CDATA [< manifest android: installLocation = "auto" > < android:name = "android.hardware.telephony function uses" android: required = "true" / > < android:name="android.permission.INTERNET"/ uses permissions > < android:name="android.permission.WRITE_EXTERNAL_STORAGE"/ uses permissions > < android:name="android.permission.READ_PHONE_STATE"/ uses permissions > < android:name="android.permission.DISABLE_KEYGUARD"/ uses permissions > < android:name="android.permission.WAKE_LOCK"/ uses permissions > < permissions of the android uses "]] [[: name="android.permission.ACCESS_NETWORK_STATE"/ > < authorization uses android: name="android.permission.ACCESS_WIFI_STATE"/ > < / manifesto >]] > < / manifestAdditions >

  < / android >

  < versionLabel > < / versionLabel >

  < / application >

  OK, just figured this out. The cert, I created was malformed somehow. I just created a new one with the Flash IDE, which worked well. Any other method of creation that I tried the cert failed, including the keytool utility.

• "Application not installed" only on the new Galaxy Note 8

  For some reason, I can't install application compiled and packaged with 3.7 AIR SDK on the Samsung Galaxy Note 8. It installs on Nexus 7 and Samsung Galaxy S, but on the Note 8, I get error message "Application not installed". I tried to install with the default settings and self-signed certuficate empty application. What could be the reason for this error on a particular device?

  Thanks, Aleksey

  It is this https://bugbase.adobe.com/index.cfm?event=bug&id=3541723bug. I tried a workaround and it worked, looks like the update to the latest version of the SDK 3.7 should also help.

• BlackBerry smartphone app update will not be installed. install the old version.

  I am trying to install an update to an app from appworld and I continue to have the old version installed not a new one.

  How can I work around this. BTW, it's a paid app, and the people who got to crackberry have not all wrong.

  BillJ

  I tried to install the app from appworld on my phone app. and it would just reinstall the version on the app that was there. There was an update of the application if you searched FRO the app themselves as the current version, but when I downloaded and tried to install it, it would install the previous version. Hense the post.  In the meantime, I went to appworld on my pc and pulled up to the app and it showed the correct version ther so I dl by using the QR Code the phone installed the old version AGAIN!  It was after several reboots uninstall install ect.  Well the last time I returned to my world on appworld on the phone and here when I clicked on the application, it has shown that an update is available for the version that I had just dl less than 5 min prior. The phone have not installed the new version, he installed former and placed the new in the updated Guide. I ran the update and everything is working normally.

  I've been a beta tester of this app, so I knew how to work the thing. Also I was in corenspondence with the proponent during all of this also. Being that I had also paid for it didn't help my mood when he wasn't working.

  So to summarize all is well in Mudville.

  I guess it could be a bug? I've been known to find things or be the first to find something strange on. It happens fairly regularly to work, just today, I found a.

• BlackBerry smartphones clear by language error

  Hello I am train you find a way you reinstall the language that I erase by mistake

  I have a blackberry Bolt whit rogers

  What he had to do.

  Thank you

  JL_cmder to wipe your device OS. Click this link for more details.

  Check the steps below to update OS by installing device OS in the PC-

  Step #1

  Before you begin, make sure that the BlackBerry Desktop Manager software is installed on the computer.

  Step #2

  Make sure that you have installed the software for device updated on your computer. Visit this link to get the software for device update the carrier OS download site.

  Step #3
  

  Users can perform a full or selective data backup by using the tool of backup and restore in BlackBerry Desktop Manager using the following steps:

  1. Connect the BlackBerry device to the computer that is running BlackBerry Desktop Manager.
  2. Open BlackBerry Desktop Manager.
  3. Double-click on the backup and restore.
  4. Select backup to perform a full backup or select Advanced to make a backup of specific databases.
  5. Choose a location to save the backup file, and then click Save.

  Step #4

  To perform a clean installation of the BlackBerry Device Software, do the following:

  1. Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
  2. Double-click The Application Loader icon.
  3. Click Next to start the installation process.
  4. Type your BlackBerry smartphone password, if prompted, and then click OK.
  5. Click on the checkboxes corresponding to the names of the applications you want to load, and then click Next.
  6. Click Advancedand then click the check box next to delete all already installed applications.
  7. Click on Next.
  8. Click the check box next to do not automatically back up the application during the process of loading data.
  9. Clear the check box next to the backup and restore applications installed wireless.
  10. Click Next > Finish.
  11. Once the process is complete, the load succeeded message. Click close to return to BlackBerry Desktop Manager.

• Bug in blackBerry Smartphones: 9790: Wikitude does not and can not be upgraded

  Bug: 9790: Wikitude does not and can not be upgraded

  Priority: Low (assuming that no one will use Wikitude now anyway)

  Severity: low

  Note: I understand that this is not an application of RIM, but it is an application preinstalled in BlackBerry Bold 9790, so please take care of this. I tried to document the issue as much as possible.

  I can not re - test, simply because I don't know how to install the old version. So, these are the steps that I went to join bugs:

  (1) have a 9790 Bold with the BlackBerry OS 7.0 as it was officially sold

  (2) Upgrade Bundle 2466 (7.0.0.609 Platform 9.16.0.77)

  (3) fully upgrade all official software from RIM AppWorld (Protect, Facebook, etc)

  (4) to set the phone to use location services

  (5) launching Wikitude

  YOU CAN SEE:

  Wikitude starts and appears the window ' Version is no longer supported. " Please update"and the OK" "button.

  6) click on the OK"" button.

  COMMENT: Wikitude closes and opens the browser with the URL:

  http://blackberrydl.Mobilizy.mobi/Wikitude.jad

  Two buttons appear: 'Download' and 'Cancel' and box "application Set permissions."

  (7) check them "Set application permissions" box (same end-test result is observed with this box unchecked)

  8) click on the Download"" button.

  You can observe: window: "Wikitude: Wikitude GmbH contains a module called Wikitude.» A module with this name already exists in the application "Wikitude". If you continue "Wikitude" will be replaced by Wikitude:Wikitude GmbH. proceed? »

  Buttons 'Yes' and 'No' appears.

  9) click on the Yes"" button.

  Observe: Download process begins, download file with a size of 4366 KB

  You can observe: after the success of downloading a new window appears with the message 'Error' and 'Ok' and 'Détails' buttons

  10) click on the button "Details".

  You can watch: new window with the message "Invalid COD" appears and buttons "OK" and "copy".

  11) click on the OK"" button.

  You can observe: the window is closed and "Wikitude" application is not installed.

  Thank you! Problem solved. Here's what I did:

  (1) Wikitude uninstalled

  (2) installed from AppWorld Wikitude

  Result: Wikitude runs successfully

  (clear the cache of the browser and try to download browser do not work)

• BlackBerry Smartphones BB Appworld will not work

  Hello

  My Appworld recently stop working.  I removed it, updates downloaded BB and download Appworld yet - still does not work.

  When I try to click on the links to Appworld I can't do on my phone.

  Anyone have any ideas?

  Thank you!

  tanorstrem wrote:

  When the BB is back I went to Appworld icon and clicked on it.  Nothing happened.

  If you've forgotten anything and it's really the symptom, then please consider these attempts...

  If you have PayPal with your AppWorld account, then please check your PayPal - log in since a PC/browser and make sure that the credentials you use it are identical to those that allows you to connect to MyWorld. Also make sure you have set to PayPal all credit cards, are current and valid... we learned that if there is No linked to your account credit card PayPal which is not valid for some reason any (for example, expired), it will prevent the AppWorld purchases finished, even if this isn't the source of funding. In addition, there must be at least a (valid) credit card attached to the PayPal account.

  We also heard from some users who report that create a whole new PayPal account somehow corrects things and allows them to make purchases. I don't know why this works, but there are reports it does.

  In addition, you can try this sequence:

  (1) to remove from your BB AppWorld

  • KB10040 How to view or delete applications on a BlackBerry smartphone
  • He asks to restart the BB,

  (2) a Batt Pull reboot (power on, remove the battery, wait, insert the battery, wait), even if redundant to the one you did in step 1.

  3) install a new copy of AppWorld (on your BB)

  • http://BlackBerry.com/appworld/download
  • Yet once, if he asks to restart, do.

  (4) restart another Batt-sweater

  (5) see if it works now.

  See you soon!

• Database of blackBerry Smartphones the address book not available for synchronization

  ... "For help to resolve this problem, refer to KB19454 in the Knowledge Base of Blackberry Desktop Manager".

  I did, and it says this:

  Cause 1: the BlackBerry smartphone does not contain the PIM application you are trying to synchronize with. For example, the screenshot above error has occurred as a result of the application of tasks is not installed on the BlackBerry smartphone.

  Then, of course the BlackBerry has the address book app installed, and if it wasn't the cause.  I followed some of the sons of other related expenses and came up with nothing.

  I synced before - first time that successfully, this worked great, the second time that he kept failing, so I changed the setting to REPLACE my address book on the BlackBerry each sync, who has worked several times, and now this.

  GRRRR... of ideas?

  Worked like a champ, with the only exception to the process.  When I looked at my address book to the end, he had more than one entry for each record.  So I went back to the process, but this time, before you reconnect and resynchronize, I deleted manually additional entries - for some reason, they were still there, even though I "erased" address book information!  I'm guessing that these entries were originally a part of the problem.  Anyway, once deleted I've reconnected, resynced ' by replacing ' content of the BB for the address book - and now I have great 2-way synchronization job. "  Thank you!

• BROWSER blackBerry smartphones don't DO NOT WORK

  This is getting quite frustrating. I get that cannot connect to the server, please try again error and it takes forever to get even the google home page to load. What should I do?

  OK thanks... you came very close to what I need... except just saying 'mistake' in regard to music downloads... but, any...

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you need to get in touch with your service provider and insist that they honor the formal support that they are contractually required to provide you with. Do not let you fob before having 100% solved the situation. If they tell you to contact RIM, don't let them not on the hook, then either... insist that they tell you exactly how you should contact RIM. If they say anything OTHER that they will increase you rim (for example, if they tell you to independently seek the support of the RIM), and then accept it. Only through an escalation of your service provider can you receive all official support from RIM.

  Looks like they have made significant changes to their network... and they must ensure that their paying customers will continue to receive the services that they pay.

  Good luck!

• Application not installed correctly

  Yes, finally a member and with the first problem.

  I've noticed that few people have the same problem as me and nothing ive read messages would have been of assistance.

  Therefore, to start im using Flash Pro CS5

  (Yes, I could use Burrito but I chose FP)

  Now I followed the tutorial of Renaunfor the first time and everything worked well about 3 days ago.

  2 days ago it started to go wrong, now ive a re-installed as much I can but no help.

  Problem.

  AIR works on desktop without problem, as well as targeted FP10 SWF.

  Tho, when compiling to the bar he said anything else that ' Yes we did and soft is not instlaled and launched on Simpulator ', Yes... How about that.

  What I see is:

  Ive tried with 3 different applications today and none of them do not work as they suppose to.

  But in the terminal I get no error:

  Flashguru:~ danne$ /Applications/Adobe\ Flash\ Builder\ Burrito/sdks/blackberry-tablet-sdk-0.9.1/bin/blackberry-airpackager -package /Users/danne/Dropbox/Privat/AirBox_BP/AirBox.bar -installApp -launchApp /Users/danne/Dropbox/Privat/AirBox_BP/AirBoxBP-app.xml  /Users/danne/Dropbox/Privat/AirBox_BP/AirBoxBP.swf -device 172.16.215.130 -password figaro
  Using default icon: /Applications/Adobe Flash Builder Burrito/sdks/blackberry-tablet-sdk-0.9.1/bin/../samples/icons/blackberry-tablet-default-icon.png
  Package created: /Users/danne/Dropbox/Privat/AirBox_BP/AirBox.bar
  Sending Install request...
  Info: Action: Install
  Info: File size: 10423
  Info: Installing ...
  actual_dname::com.as3breeze.logitech.airbox.bG9naXRlY2guYWlyYm94ICAgICA
  actual_id::bG9naXRlY2guYWlyYm94ICAgICA
  actual_version::1.0.0.0
  result::success
  Sending Launch request...
  Info: Action: Launch
  Info: Launching com.as3breeze.logitech.airbox.bG9naXRlY2guYWlyYm94ICAgICA...
  result::987175
  Info: done
  Flashguru:~ danne$
  

  I see .bar file in the same dir folder, so it seems right compiled...

  Here is somehting interesting, that I found a post previous here on the forums where "actual_id" was the same as mine, but the applications are of course different. How is it, 2 people can get 1 exact same ID?

  In any case, compilation said all the works, but in the Simulator, is not.

  As mentioned, everything worked well about 3 days ago. But then something happened.

  I have not installed anything new, och changed anything.

  Its worth mentioning that I had to record a tutorial about it, so I erased my Fusion Simulator and it all started after that.

  Here is bit information

  Mac OS X 10.6.6

  Flah professional CS5 (a morality of course!)

  VMWare Fusion 3.1.2 (332101)

  Latest version of the SDK BP AIR 0.9.4 I think I have is (or something with 9.4 I know )

  Simulator should be newest (have not seen an update)

  FLA file has 3 imported (AIR, qnx-screen and blackberry) SDK directories, like renaun shows

  and you try to compile SWF as seen above

  So, what don't get me?

  Download my test project to test the compilation? " link (Dropbox)"

  Note: ive included FLA, SWF. XML as well. BAR to test and debug.

  I tried your .bar file and it had the same error. I have re-packaged with the SWF file and - app.xml file you provided and the application then worked correctly.

  I used the 0.9.4 last SDK and Simulator.

  This is command line calls, as I did:

  renaunmbp: Archive renaun$ Applications/Adobe\ Flash\ Builder\ Burrito/sdks/blackberry-tablet-sdk-0.9.4/bin/blackberry-airpackager - installApp - launchApp-device 192.168.115.138 - password xxxxx-package AirBoxBP.swf AirBox.bar AirBoxBP - App.Xml

  renaunmbp: Archive renaun$ Applications/Adobe\ Flash\ Builder\ Burrito/sdks/blackberry-tablet-sdk-0.9.4/bin/blackberry-deploy - installApp - launchApp-device 192.168.115.138 - password xxxxx-package AirBox.bar

• BB Bold 9000 Application not installed

  Hi all

  I developed an application using BB JDE 4.5 I have install in curve 8310 (OS 4.2) and 8110 (OS 4.2), using the BB Desktop Manager and it works very well.

  But even that is not installed in the BB 9000 "BOLD".

  Then, I build the same application in BB JDE 4.6 which having the BB 9000 Simulator. It works very well there in the Simulator...

  but, when I tried in the BB 9000 "BOLD" then it says "No applications available for the platform".

  Why is it so?

  Are there changes to make or what?

  Please help...

  Waiting for response...

  Thanx

  Thakur

  Please don't double post questions in the Forums.

  http://supportforums.BlackBerry.com/Rim/Board/message?board.ID=bold&message.ID=8532#M8532

• BlackBerry Smartphones blocked Facebook application

  I bought the Blackberry Torch 9800 in my company. The Facebook application is blocked, a message as follows:

  "This application have been blocked by your administrator of business system. Contact your system administrator for more information."

  You would be able to help me unlocked so that I can used the Facebook via wifi.

  Hello and welcome to the community!

  If your BB is still enabled on your business system, you must talk to your BES admins... they apply this block through BES IT policy.

  If you want to say that you are separate from your company and no longer use their services, then their BES admins does not correctly clean your device when they gave it to you. In this case, you need this:

  • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  You must of course a full backup first, the instructions for which you can find in my auto-sig on this post. But when you restore, make sure you DON'T make a full restore... just do a selective restore of the databases you need (e.g., contacts, calendar, etc.), especially avoiding any database that have nothing to with politics COMPUTER, company, etc.. If you do not restore those, you find yourself right back where you are now, because who will dutifully restore politics to the TI back to your BB.

  Good luck!

• BlackBerry smartphone touch screen does not work, 2 phone... Torch = junk

  It's my 2nd my first Torch torch touch work stoppeed and ATT sent me another...

  Now this torch touchscreen stopped working, so far, I did a reboot hard and soft...

  now I can do a factory reset or downgrade...

  IM starting to think that the torch is undesirable.

  Well, I talked to ATT tech support and I actually finally got through to BB and they open a case and gave me a number of good ticket for 3 days...  The first tech support was a dunce and she told me that 7 hours was taken long to upgrade software, so she told me to unplug and re install...  That solves nothing, only bricked my torch, even though she was right about one thing 7 hours is far too long, but it does not solve anything...

  then I recalled in support of BB using my ticket number... and here I actually spoke to somebody who knew what he was doing...  We connected through desktop remotely, and he guided me...

  He told me to never update device software when the software asks you to update...  I told him, I was getting a white screen and it says App Error 200...  He told me that we have a clean wipe and install everything new facility...  He has directed to the site from ATT and I DL the latest peripherique.246 software...  Then after it DL'ed I installed;...

  then he had me to connect the device again AND GO INTO PROGRAMS CAN record B\LACKBERRY

  then find charger, here, he had me select the apps I would like to, and then click Next...

  then after 5 minutes it finished loading, he then told me to wait another 10 minutes for the device to reboot and then my torch works!

  If anybodys touchscreen doesn't work more or torch is made of bricks, I highly recommend doing this procedure...

  I called BB again and had them send me an email for accurate insrucions, so I recorded in case this happens again... Here it is...  Keep in mind first you need access to the ATT site will link you to the site Web de Blackberry and then DL file then open and install and do the following...

  Check that the device client software is installed on their computer, or it won't work.
   
  1. click on the start menu
  2. go in my computer
  3. go in: C:/Program Files/Common Files/Research in Motion/Apploader
  -If its 64-bit windows, it will be C:/Program Files(x86) /Common Files/Research in Motion/Apploader
  4. double-click on "loader.exe" (it may be called "loader" according to windows settings)
  5. a window opens saying "welcome in the application loader wizard." Click next
  6 next, where it is written 'Connection' to ensure that either "USB - PIN:" or "USB - PIN: UNKNOWN" appear. ""
  7. click on next. It take a while to connect to the device and then view the Application selection screen.
  -L'application selection screen will be a list of application control.
  -Items that are checked will be installed, if they do not already exist on the device.
  -Items that are not checked will not install, and if they already exist on the device they will be deleted.
  8. ask the customer to scroll through this list and check all applications they know they would like on their blackberry.
  9. once everything looks good, click Next.
  10. click on the Advanced button.
  11. make sure that 'remove all previously installed applications' and "Delete all application data" is checked.
  12. click Next.
  13. If loader.exe asks you if you want to automatically back up and restore data, select "do not automatically backup and restore."
  14. click Next and then finish
  15 advise the customer that this process can take anywhere from 20 to 40 minutes, and everything they do during this time is to ensure that the blackberry is connected. The first time that their blackberry starts after this process, it will stay on the screen of the hourglass for about 10 minutes, nothing to worry about.
   
  Once the client can see the home screen of their blackberry, they're OK disconnect.
  The customer will have to re - turn on their radio, they can do so by going to manage connections > select Mobile network

  Sincerely,

  Sarah
  BlackBerry customer support
  Research In Motion Limited
  Tel:
  NA toll free: 1-877-255-2377
  UK toll free: 0808 100 7466
  Europe: + 44 1753 558400
  Around the world: + 1-519-888-6181
  E-mail: [email protected]
  Web: www.blackberry.com