BlackBerry smartphones could you please help me

Help me please

All of a sudden my bb is stopped

and now, this thing is keep illustrated

What shoul I do?

http://im15.gulfup.com/n47i1.PNG

awaiting your response

Thank you

You need to reinstall your OS device to restore access to your device.

http://BTSC.webapps.BlackBerry.com/BTSC/ViewDocument.do?noCount=true&externalID=KB10068&sliceId=2&cm...

Check the steps below for OS - upgrade

Step #1

Before you begin, make sure that BlackBerry Desktop Software is installed on the computer.

Step #2

Make sure that you have installed the software for device updated on your computer. Visit this link to get the software for device update the carrier OS download site.

Step #3

Users can perform a full or selective data backup by using the tool of backup and restore in BlackBerry Desktop Manager using the following steps:

  1. Connect the BlackBerry device to the computer that is running BlackBerry Desktop Manager.
  2. Open BlackBerry Desktop Manager.
  3. Double-click on the backup and restore.
  4. Select backup to perform a full backup or select Advanced to make a backup of specific databases.
  5. Choose a location to save the backup file, and then click Save.

Step #4

To perform a clean installation of the BlackBerry Device Software, do the following:

  1. Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
  2. Double-click The Application Loader icon.
  3. Click Next to start the installation process.
  4. Type your BlackBerry smartphone password, if prompted, and then click OK.
  5. Click on the checkboxes corresponding to the names of the applications you want to load, and then click Next.
  6. Click Advancedand then click the check box next to delete all already installed applications.
  7. Click on Next.
  8. Click the check box next to do not automatically back up the application during the process of loading data.
  9. Clear the check box next to the backup and restore applications installed wireless.
  10. Click Next > Finish.
  11. Once the process is complete, the load succeeded message. Click close to return to BlackBerry Desktop Manager.

Tags: BlackBerry Smartphones

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