BlackBerry Smartphones eception exception error when entering the "Messages".

I have a client who uses a Blackberry World Edition (8830) and when it tries to go in Messages (by clicking on the Messages icon) it gets this error message all the time: uncaught Exception: java.lang.null.pointer

I tried 2 types of resets, alt + Cap + del and tried to remove the battery when the BB is running and the same thing, I did a hard reset, that is wiping the BB and customer has left me a message this morning that he always gets the same error message.

My BES Console (synchronize us with Domino servers on a Lotus Notes platform), I see that he has the

version of the 3.0.0.81 platform

The BlackBerry version: 4.2.2.196

His blackberry had a Bell Mobility service.

At present, the only other thing I can think of is to download the operating system and reload it on the BB using Desktop Manager.

Can someone help me with this please.  I appreciate all the help.

Robert Goupil

BES administrator

* Update - my client turned on his blackberry with the BES this morning and sent a message that, after activation, the problem seems to be resolved.  Now, is there something different that can be done in case this happens again, we have more than 800 users of blackberry and most of them have the 8830 model.

Hello

Your troubleshooting actions have been directly on the money, I see.

HRT is the host Routing Tables. It's entries sent by the carrier.

When you highlight the entry above and you click on register now, he recorded with the wireless network. Update the details of the device on the relay of the rim and down icons specific carrier or applicants

I think that the problem existed in an application corrupted on the smartphone users, by recording the phone, the application

has been refreshed. It's the first time I've seen this particular exception message solved without device

reload. (Just for reference I read messages 133150).

Thank you

Don't forget to adjust your thread. Put the check mark in the green box containing your answer! Thank you

Tags: BlackBerry Smartphones

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