BlackBerry Smartphones - untrapped exception error message: webkit shared instance unavailable: null

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• BlackBerry Smartphones untrapped Exception error messages

  Hi nGuys,

  I was sent an email with a large attachment with it and now I can't access my emails or send texts?

  Whenever I try, I am presented with this error message: -.

  "Eception exception: java.long.array Indexoutofboundsexception' and an 'OK' button."

  When I click this, (in the vain hope that everything will be OK from here in, it disconnects from the app and I'm at square one!)

  That's why making the phone useless.

  When I contacted Blackberry support, it says that he does not know of "Eception exception: java.long.array Indexoutofboundsexception'?"

  Little help would be greatly appreciated: -.

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  trevorburdett wrote:

  When I contacted Blackberry support, it says that he does not know of "Eception exception: java.long.array Indexoutofboundsexception'?"

  That's an interesting statement... exactly how did you get that? As in, who did you call? RIM offers zero support to front line for BBs... only via the escalation of a carrier can you receive free support from RIM. You go through your carrier?

  Good luck and let us know!

• BlackBerry Smartphones eception exception error when entering the "Messages".

  I have a client who uses a Blackberry World Edition (8830) and when it tries to go in Messages (by clicking on the Messages icon) it gets this error message all the time: uncaught Exception: java.lang.null.pointer

  I tried 2 types of resets, alt + Cap + del and tried to remove the battery when the BB is running and the same thing, I did a hard reset, that is wiping the BB and customer has left me a message this morning that he always gets the same error message.

  My BES Console (synchronize us with Domino servers on a Lotus Notes platform), I see that he has the

  version of the 3.0.0.81 platform

  The BlackBerry version: 4.2.2.196

  His blackberry had a Bell Mobility service.

  At present, the only other thing I can think of is to download the operating system and reload it on the BB using Desktop Manager.

  Can someone help me with this please.  I appreciate all the help.

  Robert Goupil

  BES administrator

  * Update - my client turned on his blackberry with the BES this morning and sent a message that, after activation, the problem seems to be resolved.  Now, is there something different that can be done in case this happens again, we have more than 800 users of blackberry and most of them have the 8830 model.

  Hello

  Your troubleshooting actions have been directly on the money, I see.

  HRT is the host Routing Tables. It's entries sent by the carrier.

  When you highlight the entry above and you click on register now, he recorded with the wireless network. Update the details of the device on the relay of the rim and down icons specific carrier or applicants

  I think that the problem existed in an application corrupted on the smartphone users, by recording the phone, the application

  has been refreshed. It's the first time I've seen this particular exception message solved without device

  reload. (Just for reference I read messages 133150).

  Thank you

  Don't forget to adjust your thread. Put the check mark in the green box containing your answer! Thank you

• Internet problem blackBerry Smartphones - untrapped exception

  I recently reset my phone that I had a battery problem, so I removed and installed the firmware again.
  But since my phone wouldn't let me go to facebook both via internet and app when I go on the app, it says 'unable to connect to the facebook server please try again' and on the internet it just says: "unable to load the page" but the internet charges other pages very well another problem is that when I open and close the internet it says "eception exception : java.lang.error'

  This problem occurred only since I reinstalled the firmware.

  Someone knows how to fix this?

  Hello and welcome to the community!

  After the updates, I still propose that the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try to reload your OS again, but maybe with a few twists to try to identify the cause... for example:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  Good luck and let us know!

• BlackBerry Smartphones untrapped exception: java.lang.NullPointerException

  Hello, I need help with my bb 9900, OS 7.1 package 1424 (v7.1.0428, platform 5.1.0338). Some of the apps repeat me this error, such as SMS, BBM and email. The other apps still work. This problem in passing when I deleted all messages from one of my email accounts. Once I deleted it, I made a stop down by pressing ctrl alt del, and when he came he did nothing so I reboot several times by removing the battery and it has started to respond after I realized that e-mail icons have disappeared. Now with the last restart, the BBM works apparently but with the e-mail account, I tried deleting and adding several times, but I can't see any icon email, only the general one, but when I try to open it does nothing, but I see that I have emails. Now, the BBM just gives me this error: eception exception: application net_rim_bb_qm_peer (320) does not. end process, and now the phone is freeze. I'll reboot again need help!

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  If it doesn't boot properly, then you need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  Good luck and let us know!

• BlackBerry Smartphones untrapped exception: java.lang.NullPointerException on silent incoming call

  I got an incoming call and I hit him either the top or to the bottom of the volume button to turn off the sound.  The ringtone to silence, then the unsilenced ringtone 1 second later.  Then I hit the top or to the bottom of the volume once again button, then he silenced and I received this error message:

  Eception exception: java.lang.NullPointerException

  I clicked on OK and everything works fine.  Is there any solution for this and should I be worried?  I am running v4.7.1.40 (Platform 4.1.0.40).

  HI and welcome to the Forums!

  Untrapped exception happen - they are basically an event for which there is no program on the device to manage code. It's like a mistake on a computer--sometimes they straight. Future updates will probably help with some. A few things to check and try:

  (1) make sure you are on the latest OS for your business... you can check your carriers latest version certified through this Portal:

  http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  (2) a Hard Reboot:

  Whenever random strange behaviors creep, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  (3) good memory management:

  There are three types of potential memory on a BB: 1) application memory, the device memory) 2 and 3) Media/SD memory card

  Application memory - it is the most important; It is protected (not available to the user), dedicated and (fixed size) space as the destination for the installation of applications (more a few storage applications, overhead and other costs). You can't touch AppMemory. You cannot improve the maximum AppMemory that your BB has. It is what it is. Applications can install only here... There is no other choice.

  The device memory - it is space on your BB you can touch these files, images, media, etc. In general, it is not very big, but it is available.

  Memory card SD/Media - is what it says... your SD card to store files, media, photos, etc.. It can be as large as your BB OS can support... see this KB:
  http://www.BlackBerry.com/BTSC/KB05461

  On some devices/OS levels, enforcement and the memory of the device are combined into "free file"... This is, IMO, a little more difficult to administer that you can't see really how AppMemory you have. Nevertheless, here are some tips to use:
  http://www.BlackBerry.com/BTSC/KB15345
  http://www.BlackBerry.com/BTSC/KB14320
  http://www.BlackBerry.com/BTSC/KB14213

  Finally, it is always important to correctly close applications when you are finished with them. Using the back or on the red button won't do that - those leave the app to decide what to do... and some let themselves memory-resident, consumes resources on your BB, slowing down the overall performance. Rather, to close an application, press the BBKey and select 'Farm' or 'Quit'... that forces the application to be closed, freeing for your new use the resources it consumed. Some applications will always be running (in general - BBMessenger, browser, homescreen, phone and Messages)... but, you should always close them properly - especially the browser... If we leave on a web page, it will not consume only additional resources, but the power of the battery as well.

  Good luck!

• BlackBerry Smartphones untrapped exception: ApplicationRegistry.waitFor (0x7c802477365c3985) timeout

  Hello everyone,

  last weekend I am facing a problem with my BB Curve 8520. I don't know what caused it, but I remember it all started when I turned on the phone after getting out of the metro station because my WhatsApp did not work. (In fact WhatsApp and Leo app dictionary never work after I get out of the place where there is no network, so I have to turn off the phone, remove the battery and turn it on again).

  So, this time when I turned on the phone once again, he started to give me the message "index eception exception 4 > = 4" and subsequently this msg appeared "Eception exception: ApplicationRegistry.waitFor (0x7c802477365c3985) timeout ' and I could not send msg via Whatsapp. I said, that it could occur a problem I did once again.  The messages kept appearing and at one point it freezes and couldn't do nothing.

  The next day, I realized that I could not call or receive a. I could not access even the call log but I could receive normal SMS.

  The situation remains the same crate now: I receive the message "Eception exception: ApplicationRegistry.waitFor (0x7c802477365c3985) timeout ', I cannot make or receive calls, cannot access the call register, WhatsApp works sometimes ok, sometimes I can not receive or send a msg but I can receive SMS messages.

  I tried the safe mode and also to restart while it is, but nothing changes. Once I deleted WhatsApp but the msg kept appearing.

  My opinion is that the problem is WhatsApp but I couldn't find in the log of events (Information) (with alt + lglg). I would really appreciate f someone could give me some advice what to do.

  Thank you in advance!

  Kind regards
  MI

  Hi Miluth,

  Welcome,

  When this error message appear application for resettlement of Memo Pad and task solves the problem, take a look at this Article's KB KB25846. See if it solves your problem otherwise, please connect your device to the Blackberry Desktop software and perform a full backup of your device, after it backup your device OS here is how to perform a clean for windows KB11320 reload.

  Try it and tell us.

  Good luck

  Prince

  Click 'Like' If you want to thank someone.

  If problem resolves mark message (s) as a 'Solution', so that others can use.

• BlackBerry Smartphones emails and Error Messages

  Hello world

  I love my 8900 but recently is has started to make me mad for two reasons and I wonder if you can help.

  • I continue to receive emails, and it is said in the subject: RIM_bca28a80-e9c0 - 11 d 1-87fe-00600811c6a2. These emails are sent by: [email protected]

  How can I stop coming through.

  • At least once a week, my screen goes white with data error message and I have to restart the phone. Any ideas why this is?

  Thank you all for your help.

  LEA

  Article ID: KB21849 Network@etp messages have been received in the mail and on the BlackBerry smartphone application

• BlackBerry Smartphones Epocrates install error message "failure of tunnel.

  I tried to install the software of Epocrates.com. Pharmaceutical database for physicians. I get to the point where the software tries to "AutoUpdate" to complete the installation and I get the above error message. I spent an hour on the phone with the support of Epocrates, but could not solve the problem. Anyone who is familiar with this program install or have similar problems?

  Thank you

  Mike

  Thank you all for your suggestions. All your suggestions had been tried without success. However; When I added the Blackberry Email, for some reason, the problem itself. The program now works seamlessly.

• BlackBerry Smartphones Roxio Manager (error message 1721)

  Model "BOLD"

  I have a few problems when installing the Desktop Manager v4.6 on Windows XP/SP3. I get the error message 1721 (pkg install incorrect) during installation even if the software finished installing. Later when I try to run Media Manager it crashes and almost crashes my computer. I downloaded a new version of the RIM website, UN-installed and made sure that the files have been removed and restarted the computer, but the same error.

  Does anyone have feedback on how to solve this problem.

  Thank you.

  Hi and welcome to the forums!

  I suggest you reinstall the Office Manager and Roxio

  I would suggest that you use the desktop clean uninstall the program.

  and the Roxio own uninstall program to remove everything in the registry

  and system folders. You can then create own versions of both:

  Thank you

  Don't forget to adjust your thread. Put the check mark in the green box containing your answer! Thank you

  For the Office:

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...

  For Roxio: (XP system)

  http://KB.Roxio.com/content/KB/creator/000086CR

  (Vista)

  http://KB.Roxio.com/content//KB/creator/000127CR

• BlackBerry smartphones Please HELP - error message, re ringtone format "not supported".

  Although I could open, download and use the ringtones recently, now when I try to open ringtones I get this error message in the press folder: "media being played is a format not supported."  and will not play.  I got no call to check if my phone will ring or not, but I guess that since it won't read in the media, I am unable to pull the top of the ringtone... period.

  I am a newbie to Blackberrys... any help would be so appreciated.  Thank you.

  VDP

  Problem solved.

• BlackBerry Smartphones untrapped exception: Application net_rim_bb_appworld (283)

  I bought "Throw it!" App World on my Bold 9700 on 4/16/2011 and got proof of purchase email: order number: 9028078144 order total: TWD $ 63.65. But I do not get the download email or URL. When I click on the "purchase" once again, it shows me "I already paid it, pls go to my world and update its list.» (Error ID 30222) "and I click"Refresh list"to My World, it shows me: Eception exception: Application net_rim_bb_appworld (283) is unresponsive. the process is completed. And I tried to download the App World from: http://www.blackberry.com/appworld but it always shows uncaught exception message ~ please tell me how to download "throw it!"? Thank you, David.

  David, please do a reboot on the BlackBerry this way simple: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart. A reboot in this way is prescirbed for most the gltiches and operating system errors, and you will lose any data on the device doing so.

  Now:

  1. open the App World
  2. go to my world
  3. for the BB keyboard-oriented - hold down the ALT key and press "RST."
  3. for the storm - hold the num-lock ('! 123 ") button so that it hangs and then click on '(34).
  4. If your BB locks after issuing clear cache, do a battery pull reboot

• BlackBerry Smartphones untrapped exception: Application net_rim_bb_addressbook_app (665) does not

  HII, I got an error for the last 2-3 days. Whenever I try to call a contact that is selected in the addressbok, the unit freezes and none of the keys work. After some time (2-3 minutes), a message saying "Eception exception: Application net_rim_bb_addressbook_app (665) does not; the process is complete"appears on the screen. Please help me solve this problem.

  Hello! Welcome to the forums.

  Have you downloaded an application until this happens? If so, I suggest to remove this application.

  If not, try to do a hard reset (remove the battery and the sim, put it back in after 1 to 3 minutes)

  Also try to do this, go to your address book and press alt-RBLD

  Good luck!
  ___________________________________
  Click 'Like' If you want to thank someone. If the problem is resolved to accept it as a 'Solution', so that others can use it.

• BlackBerry Smartphones eception exception error when you try to open the text

  After the reboot, I am unable to open my texts... receiving Eception Exception: java.lang.IndexOutOfBoundsException.  I have rebooted several times, but I get the error.  Any Suggestions?  Thank you

  6.0.0.246 is the version of the OS with the torch was launched, you may consider upgrading the OS.

  See the link below to download and follow the simple installation instructions.

  First find your operator and the system operating file that you want to use.
  http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  Make a backup of your device first, using Desktop Manager > backup. Close the office at the end Manager.

  1. download the OS files to the PC then install on the PC by running (double click) the downloaded file.
  2. go in c:\program files Research in motion\apploader and delete the file named "vendor.xml."
  3. plug in the BB and double-click on "Loader.exe." It is located in the same place as the above vendor.xml file.

• BlackBerry Smartphones untrapped exception: application net_rim_bb_addressbook_app (311) is unresponsive. process is completed

  I get this message when I try to add a contact in my phonebook. Seem to have this problem after the installation of the animated avatars vol 2 on my 9300 curve 3G OS 5. Tried to delete the app, remove the battery while the phone was still on and even tried the upgrade of the OS 6. But no avail. Teribbly disappointed that BB has some questions for the simple requirement to add and edit contacts.

  Hi all

  Guess what... Finally managed to solve this headache.

  Just remove any applications you may have recently updated / delete applications that were recently installed before the error started actually took place. After that, disconnect the battery while the phone is always "on" and reboot the phone.

  In fact I had deleted a whole bunch of applications to facilitate my upgrade of the OS that I had not enough memory on my instrument.  This not only helped solve my problem mentioned above, but also makes my phone restarts in less than 3 minutes (restarting earlier was done in no less than 15 minutes!).

  So my conclusion from the above incidents is to keep your apps in the strict minimum so that your phone performs the best.

  PS: While looking for solutions to the problems, I had seen a lot of similar problems and strongly think that such problems are why BB and will lose their strog holds in the country even as the United States and the Canada. No one would ever even to have a phone that is unable to add contacts to their directory.  So BB really needs to work on the defective Apps on the app as well as world at least, existing clients are not courted by Android and I have phones.