BlackBerry Smartphones Got App error on my BB Bold yesterday - 603 reinstalled the software, but now Word to Go, sheet to go, Slide to Go all erased

Help...

I had a 2nd "App Error 603" on my BB Bold 9780 yesterday in 4 months.

I have connected my phone to my laptop computer and re-installed the operation of the platform again on the phone.

I had a lot of trouble getting the device software to recognize the handset, but looking at the forums, the advice was to remove the battery and re - connect the phone to the PC and try again by clicking on update.

I did, but partly through the re-installation, I re inserted the battery in my phone.

I began to get a pop-up box several times during the installation process saying that the software cannot be installed with an option to try again.

I clicked retry each time and eventually completed the installation.

I then restored the phone to a back-up I did 6 September since erased all re-setup.

However, today, I see that all the games provided originally with the phone and applications Word to Go, sheet to go drag to Go have all disappeared.

Now, when I want to view the file that I have previously saved on the media card, I get a message, the file cannot be opened.

However, I was able to open this file before.

Should I re-install the OS again?

Would it be interruptions by inserting the battery that caused these applications to clear?

I downloaded my CV on my phone and was able to view and edit before, so something went wrong during installation.

Any advice welcome.

See you soon,.

Anna

Anna, Yes, I would say that you back up your device with the BlackBerry Desktop Software and then wipe on it security (Options > Security > wipe Handheld).

Then, install the latest operating system for this device.

See the link below to download it and follow these simple instructions.

First find your operator and the system operating file that you want to use.
http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

1. download the OS files to the PC then install on the PC by running (double click) the downloaded file.
2. go in c:\program files Research in motion\apploader and delete the file named "vendor.xml."
3. plug in the BB and double-click on "Loader.exe." It is located in the same place as the above vendor.xml file.

After the application loader is running, you will see a screen where you can click to install or not to install some applications on your BlackBerry. Make sure DocumentsToGo is checked to install.

Tags: BlackBerry Smartphones

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