BlackBerry smartphones hang after installing a theme

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• BlackBerry 8520 Smartphones: hangs after "eception error: index 5 > = 5" message. Help please

  8520: hangs after "eception error: index 5 > = 5" message. Help please it is urgent. Thank you

  Hey Barat,.

  Welcome to the community of BlackBerry Support Forums.

  To solve this untrapped exception error you will need to perform a cleanup of recharge of the BlackBerry Device Software.  Follow the steps in this article: www.blackberry.com/btsc/KB11320

• Computer hangs after installing windows updates...

  computer hangs after the installation of update.  Full system restore and the computer worked fine for a week. Has started having problems still... verified and automatic updates for windows have been downloaded and installed today. Confused about where to go from here. Help, please. Thank you!

  To be clear, the issue is not appeared since the updates have been installed one at a time, correct?

  KB2447568 is A compatibility view list update is available for Windows Internet Explorer 8:23 November 2010
  The KB updates a file in Internet Explorer.
  There is a small chance that Trend Micro has a conflict with the update. If this is the issue, then there would be more posts on this topic.
  This looks like a temporary glitch occurred.

  The only suggestion I would make is that when there are a bunch of updates, as there was in December, then it would be better to install the most complex by themselves.
  This would mean that changing setting Windows updates for "download updates for me, but let me choose whether to install them.
  For example, the cumulative update for Internet Explorer, KB2416400, would be installed last, and by himself.

  And, since you pick a time to install updates that have been previously downloaded, then you can install them in groups of 4 and If it is another problem caused by them or their installation, you will be able to refine specific update was the cause.

  Expert MowGreen Windows IT Pro - consumer safety

• BlackBerry smartphone how to install / check Blackberry Attachment Service on BIS?

  Some of our BB users have recently noted that some attachments (PDF) are no longer visible on their BB Curve 3 G phone.  I found a lot of messages saying that the 'Blackberry Attachment Service' is required, but I couldn't identify this option in the application loader, even after installing the latest version of BB OS (version 6).

  Is it possible to install this service on a BIS price or is it only available for BES users?

  Or, if the upgrade to the latest version should be sufficient to stop some attachments in PDF not be visible?

  I've identified the solution to our problem with some attachments being an "unknown type" on the Blackberry Curve 3 G.

  The question is how the emails are sent, more precisely on our case by using Microsoft Outlook.

  It seems that the problem is that if the email is sent in 'Rich text', that the Blackberry can NOT deal.

  The attachment appears as "winmail.dat."

  If the emails are sent using HTML format or plain text the Blackberry then allows attachments to be read without any problem.

  If you encounter the "the this type of attachment cannot be considered on the device" then it could have been sent to you in Rich Text format, I suggest you contact the sender and asking them to change the format.

  I hope this helps, it was a nightmare trying to solve for me.

• 3/10/11: Vista update story reported that an update to the Blackberry smartphone failed to install. How can I get this update or at least know why it has not installed?

  Here are the associated error message.

  Research in Motion - other hardware - BlackBerry Smartphone

  Installation date: 10/04/2011 03:00

  Installation status: failed

  Error details: Code 800F020B

  Update type: recommended

  Research in Motion, another update of the software of hardware released in April 2008

  More information:

  http://winqual.Microsoft.com/support/?DriverID=20165724

  Help and Support:

  http://support.Microsoft.com/select/?target=hub

  Hello

  If Windows Update error 800f020b while trying to install updates, an update that you are trying to install applies to a device that is not connected to the computer. Make sure all your devices are connected and turned on, and then try to install updates again.

  Refer to this article for more information:
  http://Windows.Microsoft.com/en-us/Windows-Vista/Windows-Update-error-800f020b

  Kind regards
  Afzal Taher
  Microsoft technical support engineer

• Why pc does not start, and the windows logo hangs after installing the update?

  often, I can't start my computer after installing updates. I push the button the windows logo hangs and windows did not start so I manually press the button close. After I press the button again the Startup Repair tool appears so I can get the windows works normally. but happening permanently since buying the laptop 2 years ago, but not after every updates. It happens randomly.

  Hello

  Method 1:

  I suggest you to use the Windows Vista disc to perform a Startup Repair:

  http://Windows.Microsoft.com/en-us/Windows7/products/features/Startup-Repair

  Method 2:

  If the method above does not help then you can check the link below and check the troubleshooting steps to resolve the problem.

  http://support.Microsoft.com/kb/934540

• My 9800 torch blackBerry smartphones is not install apps and I can't set up my gmail account

  Please help me I download apps on my torch 9800 help bb world bt it dosent install on my fone, as he tells me that there was a problem installin the application please try again later... even if I try to download outside bbworld it tells me failed to download... on the configuration of e-mail d it always tell me 'address incorrect email or password'... Please help me

  OK, I can't say enough. But I'm like described KB as a lack of policy is NOT what you have, which means that you have a COMPUTER policy on your device. It's just weird because I've never seen a COMPUTER policy like what you describe, but then of course I have not seen anyone.

  So, I think (it's more than that, actually) is that you do indeed have a policy COMPUTER on your device that may well be the reason for the failure of the installation, you encounter.

  If it's a working or otherwise associated with certain BES service device, then you need to talk to anyone who provides the BES service on your problem... they control what is the it policy.

  If this is not a working device and/or you do not subscribe to any service of BES-level from anyone, then the conjecture is that you have received this camera as previously used, and the previous owner didn't properly clean the it policy, leaving you with a latent policy causing you these problems. To remedy this situation, you must make sure you have a full backup, according to the link in my sig auto on my posts. Then proceed you to this:

  • Article ID: KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  Once finished, your device will be like new again, with nothing on it... No. data, no added applications, etc. If you continue to restore the backup, do not forget that you DO NOT make a simple full restore... restore instead, only those databases that you need (e.g., contacts, calendar, etc.) and more precisely to avoid any database that have nothing to do with BES, business, political, etc. If you restore that contains the it policy, it he will dutifully restore your BB and you will be right where you are now.

  Good luck!

• BlackBerry smartphone how to install the new language? == > french

  By mistake I delete all my blackBerry Bold 9900 formulations.

  Rest than English.

  I would add yet another language ==> french example...

  In desktop software, I don't have in Applications: "Language and support of entry" to choose...

  Hello and welcome to the community!

  The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.
  • Use this KB to help you choose the good alternative OS to include the language you want:
  • • Article ID: KB05305 Location of support for BlackBerry smartphones

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue. During the process, when it presents you with the screen of the things Application Loader to install on your device, make sure to develop options and select all items that relate to your desired language.

  Once the operating system is loaded, you can proceed with the activation of the language you want and restoring your backup (on the device).

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry Smartphones Can I install a firmware of Rogers in a Mobilicity unlocked BlackBerry?

  Can I install a firmware of Rogers in a Mobilicity unlocked BlackBerry? I use the phone with my card SIM of Rogers.

  Hi sasikiran96

  Yes, if you want you can use it, but after installing this OS on your PC, you will need to remove these files from the SELLER. Two or three SUPPLIERS. XML is maybe there, location of these suppliers. The XML files can be found here:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\Windows UserName\AppData\Roaming\Research in Motion\BlackBerry\Loader XML.

  If you need assistance more let us know.

• BlackBerry smartphone how to install apps on my bb

  I know it's a pretty stupid question, but I am trying to install a new app on my storm. 'S called it stormslider. Stormslider

  I downloaded the file and the file type is a .jad file when I go to my bb Desktop Manager and try to add the application, it does not appear to recognize it. I opened the application loader it shows my apps that I have already installed before. But when I click on browse to click on the app it recoginzes only files with a type of file .ali .alx files. If I do something wrong? I'm so lost.

  Thank you.

  There are 3 important files for installation on a BlackBerry smartphone:

  1. the *.cod file. It contains the application and the application's resources.

  2. the *.jad file, it is necessary when you install *.cod via the internet connection.

  3. the file * .alx, it is necessary when you install an application via the Desktop Manager.

  So there must always be a file *.jad *.cod or a *.cod and *.alx together. When you install an application via the Desktop Manager, make sure that the *.cod and the *.alx file are in the same folder.

  -Fabian

• BlackBerry smartphones remove once installed app list

  Hello

  I downloaded and installed the theme of bb appsworld paper, but uninstalled the theme and removed from my phone. When I look in the section appsworld myworld, I stil see the theme, placed under "uninstalled". How can I remove this from my blackberry phone? I tried to reboot the device, only went a battery, apps folder refreshes, but it's still there. the only options I get when selecting review/recommend/display and reinstall. I just want that it removed from the list.

  How can I go about it?

  Hello

  AppWorld will maintain never made all the apps you get. The main objective is to ensure, if you want a paid app in the future, you do not have to pay for it again. But, as a result, it also maintains this record of free applications as well. But they take virtually no "place" on your BB... they are simply a record within the AppWorld to an application that you obtained once and later deleted.

  Good luck!

• My Torch 9800 blackBerry smartphones stuck after reboot and removing muncher

  Hi, someone at - it help me on this problem...

  I bought this lamp almost 2 years (first model)... Since 2010, there is no critical problem has occurred so far, but...

  Today my torch can be the use of these problems. Let me explain the details.

  1. I installed white (screen capture program), after installed I launched this apps and my bb automatically rebooted.

  2. then, after restaterd, the bb can be used as usuall and I don't start screen muncher apps after (case 1).

  3. last night, my bb works correctly and it is no problem at all...

  4. this morning, I think that to remove the apps (muncher) because I no longer use. Then, I deleted this application using normal procedures. And, as we have known it, bb must be restart after unistalling all the apps, then I restart.

  5. to restart (loading bar) is stopped to load 3/4 bars... So, I take the battery out to restart once again...

  6. after rebooting, my bb seems ok until it to load menus and other. But it's only for 15 seconds. After 15 seconds, an icon (loading star * like the sunflower) appeared.

  7. my bb stuck and I can ' t use any button / touch screen function. My screen will not also turn off their light.

  8. I tried to restart almost 6 times (remove battery), but it still the same...

  * I use the menu for 15 sec then it becomes insensitive...

  Please help me...

  Sorry for not including 'return first '. I think that he or she has not read the article.

• Shell Windows 10 (right button) on directories extension hangs after installing Acrobat Reader

  Shell Windows 10 (right button) on directories extension hangs after the installation of Acrobat Reader. Anyone know the cause?

  Finally, the main cause of this problem has been to Google Chrome. The problem has been resolved after historic cleaning and reset Chrome settings.

• BlackBerry smartphones can not install new applications after upgrade to version 5

  Since I downloaded something like "Blackberry OS version 5" on the web and updated my device using the Desktop Manager, I was able to download new applications.

  I managed to get the BBM on - the phone would have been useless if not - but no more applications will be downloaded.

  Everything seems to work, if I download via the web, or use the Desktop Manager to install applications, there are no mistakes and he said it worked - but there is no icon of the application in a folder.

  For example, BB app world: says Office Manager installed, but it is not accessible, because there is no icon anywhere.

  My carrier say they can not me more help because it is a question of device.

  I got "view all", as well as the icons are certainly not hidden.

  I've tried dozens of times battery pull.

  I tried a backup using Desktop Manager, then factory reset the device, and then restored - several times.

  I tried to uninstall applications through Desktop Manager and install them again.

  I don't understand what the settings are meant to be changed after I do a factory reset and restore from a backup.

  Carrier: Orange

  Device: 8900

  Platform: 4.3.0.23

  App version: 5.0.0.90 (91)

  File: 113507146

  Is it possible version 5 does not work with Orange?

  After the "Orange UK" link on this page, I see Orange lists v5 for download: http://blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads

  What is the link between these things:

  http://www.BlackBerryFAQ.com/index.php/How_do_I_downgrade_the_OS_on_my_BlackBerry%3F

  * office for PC Manager software

  * the platform as shown on the device

  * the version of the application as indicated on the device

  I just updated to Version 5, tonight and had the same problem.  I went to the BB mobile site and there is an upgrade to AppWorld available - Version 2.0.0.36 once I downloaded, installed and rebooted, the icon was back and working.  Hope that helps!

• BlackBerry new Z10 Z10 - implemented hangs after installing the new software update

  updated to 2474 and he is suspended without interruption since then. If I use SMS and then try to use the browser, it simply doesn't work. If I restart then I can use browser but there again if I want to use other functions, so I need to restart it again.

  If I click on any application, the light just go dark and bright but her dosent application work not at all unless I restart the system.

  Hello

  Assuming that you have waited the customary 48-72 hours 'break-in', including several hard reboots, then the thing to do when an update results in questions is a clean OS reload. Sometimes the update process itself introduced the corruption, and a clean reload may be useful to clarify the situation.

  Official methods, which will be controlled as to what exact OS versions are available:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-10-functions-and/how-to-reload-your-Blackberry10-O...

  Non-official methods, which are cleaner and allow you to choose a version of the OS that maybe your carrier (or anyone they control your offers) delays in approval:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-10-OS-device-software/upgrading-OS10-devices-using...
  • http://forums.CrackBerry.com/BB10-leaked-beta-OS-f395/BB10-OS-archive-943672/

  Of course, before you start this, you want a good backup link, a manual copy of the memory of your device to your PC and complete documentation of your configuration (identification information of account, adding applications, configurations, etc.). Sometimes, restoring a backup returns unit corruption even, must be eliminated and reconfiguration from scratch can solve that.

  Be aware of the risks of 10.3.2 however... There are two things to worry about. First of all, be 100% sure that you know your BBID identifiers... If you do not, you may make your useless device to anyone, including yourself. Second, once you move to 10.3.2, you cannot fall back to 10.3.1 or earlier, by any medium (for example, even the unofficial AutoLoaders can not overcome this restriction anti-secours).

  Good luck!