BlackBerry Smartphones has someone else has met the 9900's compass disappear after a security Wipe?

A few days ago, I decided to do a cleaning of security on my 9900, so that I can restart from scratch and troubleshoot problem a few apps. I have discussed this at the time that Rogers (my provider) support, and they told me of all the possible consequences.

Since that time, my Compass app (the one provided with the 9900, out of the box) has disappeared.

Rogers seems to know none of it and wash their hands of it. I was told that I could take with RIM, which will charge me $ for a case resolution. RIM also told me that I can take with Rogers and ask them to take it with RIM, but Rogers tech support says that this is beyond their reach, and they will not do that. Climbing with a Rogers tech support managers has not solved the problem.

So, does anyone have any suggestions?

Thank you!

PROBLEM SOLVED.

HERE'S HOW:

I had to tinker myself, but I learned a few things that were not obvious for me: Security wipe and Clean Reload are NOT (on the 9900, at least) the same thing! Security Wipe erases all memory, and then reinstalls the operating system, * but not everything is reinstalled! * In my case, it wipe out compass and possibly other things that I had not even noticed.

Regarding the Clean Reload, I thought if I didn't choose the "Make Backup" option, he would do what I expected with security Wipe, less real SURE wiping from memory. But it does not all of this. For example, I noticed that after clean Reload, there are still a few apps I had installed on my own, as well as compass in return.

HERE'S THE FINAL SCOOP:

What I did, to my 'out of the box' experience: I did the security wipe, followed by the own of the charging, with no backup. Compass was back.

Tags: BlackBerry Smartphones

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