My screen blackBerry Smartphones has been frozen all day? Help, please!
Okay so I recently bought a blackberry 9800 torch of my friend, its not in poor condition but it has a few scratches on it. the phone also worked well for her.
This morning, installed an app to rename my files of music, called MTagz or something like that
directly after the installation, a grey box with a blue loading circle sign and the word loading it appeared. I thought he'd go after a while, but long story short, he didn't.
Ive tried to restart and turn my phone off, then on, but it won't work. If I could, I would like to uninstall the app, but my phone is completely insensitive.
I can enter my PIN and password, but as soon as the shoes at the same time the touch screen home screen and keyboard do not work. I can also press the menu button to switch between windows, but when these windows open again I can't do anything.
Thanks for your help
Hello and welcome to the community!
Given your procurement method, I recommend that to start here:
- KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone
Ensure that all measures are properly carried out in order to completely divorce the BB from accounts of friends and thus to be able to create entirely what you need for you alone.
Regarding your question as stated, I recommend that you try to start safe mode:
- KB17877 How to start a smartphone BlackBerry in Mode safe
It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.
If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.
But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.
You may also use these tips:
- KB10144 How to force detect the BlackBerry smartphone using the Application Loader
- KB27956 How to recover a BlackBerry smartphone from any State
- http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry
Good luck and let us know!
Tags: BlackBerry Smartphones
Similar Questions
-
Your account has been temporarily blocked. Help, please
Hello
Whenever I connect to my hotmail address * address email is removed from the privacy * a message pops up saying that your account has been temporarily blocked. Help, please!Thank youIngrid.Hi IngridD'Cruz,.
Thanks for posting your question in the Microsoft answers Forum. For any question on Hotmail, please visit the following link:
-
My blackberry phone blackBerry Smartphones has been stolen in 2012
my blackberry phone has been stolen since February 2012. I bought a new 1 August 2013 I want user my id of previous phone on my new phone, but it keeps telling me that these id already exists. How can I remove from my stolen device and make use of this id on my new camera.
Hello
The line you mentioned "this id already exits" appears on the screen when we try to create the new code. Better to try to connect with your ID and password rather than create a new one.
Thank you for your Post...!
-
BlackBerry Smartphones Storm calendar event 'all day' views in 2 days
Desktop Manager v 4.7.0.37
Storm 9350 v 4.7.0.122
My annual events to Outlook sync the storm through the Desktop Manager.
However, an annual event (e.g. birthday) shows over 2 days.
Example: Birthday of sam on Storm Watch:
23 June:
Sam's birthday, watch on 23 June wih alarm and repeat symbols
Details of the opening shows: (open the occurance) "All day event" is checked
Start June 23,
End June 23,
Duration 1 day.
Time zone Eastern Time (even),
Display as free time.
Reminder 30 min
24 June:
shows all the details above with no change.
Why does birthday again June 24 if the appointment ends on June 23?
This behavior occurs consistently for all annual events.
Best regards, Rick
Thanks for the comments.
It appears that the problem was that the information of the 2 versions of the calendar stored on the BB. One of the calendar versions had the question as previously mentioned on gle all-day event is not from 12 hours.
Using the procedure from the thread on 'calendar since update problem '.
(a) removed the CICAL for my email. Check that that a timetable "default device" remained
(b) synchronized single from Outlook to BB
I now have a calendar and 'all day' events show once the correct day.
Thank you for your help.
Best regards, Rick
-
BlackBerry Smartphones has been sent down for a while on 30-03-09?
Hello
I had many problems to receive email on my BB 8330 since I bought it. Sometimes it works, sometimes it doesn't. Ive had books sent me several times, deleted on the BB (for Verizon), from battery. I think I did all that.
Now he sent me a 'refurbished' phone to see if this corrects the it.
My phone is brand new!, now I have to get a used just to see if the problem resolves.
I wake up this morning and now Im getting emails again. The server had problems yesterday by chance?
ID hate to give up a new phone for a used... little matter how much test it goes through before they send them.
My new phone has probably went through the same ordeal too.
Any suggestions? The phone will be here today
Problem solved!
It was at the end of Verizon. They suggested having problems with a tower in my area.
Thanks for all the answers.
-
Appworld for blackBerry Smartphones has been installed, but can't find it
appworld was installed, but can not find the help of it.pls with a solution to this thanks
See here (jsanders) decommissioning of her ticket.
-
BlackBerry Smartphones auxiliary input... Help, please
I just bought a blackberry tour and tried to connect it to the entry in my car with a cable to 3.5 mm, but for some reason, it doesn't seem to work and continues to play music on the speaker phone. Then I buy another cable from the 3.5 mm (different brand) and it works only when you move around. Any Suggestions as to why this is happening or what type of cable or adapter I need to buy to make this work? Any help is greatly appreciated.
Too bad I actually thought about it... the cable entry to the blackberry must have three rings around her... DLO is selling a cable that works with this http://www.dlo.com/products/view/aux-in-cable model # DLZ70002/17. He has three rings on one side and the regular two on the other... very good product and works very well.
-
I need to reinstall Courier New in XP.
This article explains how to install fonts. You will need to download or copy the fonts you want to install.
Mike - Engineer Support Microsoft Answers
Visit our Microsoft answers feedback Forum and let us know what you think. -
BlackBerry Smartphone App World error problem. Help, please!
Nice day!
I updated my software version of 6.0 Bundle 2333 and my App World works now!
-
Ok. I have a handle on my site with the publishing refresh in the browser. Yet to learn though. The printable tutorial does not seem to explain how to add layouts replacing / screens. It has been my intention add additional provisions / screens once the basic site became operational. Can you help me?
Please specify a little more than if you are referring to versions available phone/tablet of the site you want to add to your site from Muse.
These links would be useful:
http://helpx.Adobe.com/Muse/tutorials/creating-mobile-layout-designs-Muse.html
TS http://TV.adobe.com/watch/Muse-Feature-Tour/Adobe-Muse-Designing-for-Smartphones-and-table.
https://www.YouTube.com/watch?v=_Bq1hViogS4
Thank you
Sanjit
-
After the update of Sierra once the photos has been repaired all of my albums have been removed from my album of videos from photo library and all, only defalt albums that are there are people, last imported and my photo stream.
If the videos, Burst, Slow Mo, time, selfies are all gone?
Please help someone
Videos are, Burst, Slow Mo, time, selfies albums in the missing sidebar or the content of these missing albums?
You have a copy backup of the library made just before your Sierra improvement?
-
Hello Hello.
can someone help me why this error is coming.
I use a laptop lenovo.
Error details:
product-windows stytem, operating
ID-1003,
source-system error,
version - 5.2.
sysmbolicname-ER_KRNLCRASH_LOG,
error code %1, %2 parameter %3, parameter3 %4 parameter 4 %5 2 parameter1A blue screen (Stop error) has been reported. The message contains the error details. An event with event ID 1001 might also appear in the event log. This matching event displays information about the specific error that occurred.
Concerning
Chandra Murali
.net developer,
HYD.
Hi Murali,
· What is the random question?
Try the following.
Method 1: Check for memory questions
Microsoft Online Crash Analysis - windiag
Method 2: Updated with the latest chipset and other computer device driver updates. Log in the Web site of the manufacturer to do the same thing.
-
My messenger account has been frozen due to the activity of spam
original title: frustrated
My messenger account has been frozen because of spam activity. I have reset my password 3 times and still cannot access my orriginal account. What's wrong??
I guess you mean that your account was, blocked, because the Messenger saw come spam from your account. This could be a virus that uses your account to send spam, then I would run a virus scan, if it does not find everything what you can try to use the free version of Malwarebytes anti-malware, from www.malwarebytes.org
-
BlackBerry smartphones, I've lost all Bbm Contacts
Hi, can someone help me please? It seems to me losing all my bbm contacts, even though I've done quite a few backups before, even I did with Blackberry Protect. I am at a loss here.
All this happened when I changed service provider. I had previously asked if this was going to happen and there was the answer No. All asudden yesterday (one day after the switch), I was on the road and all my contacts disappeared. I tried the support through Blackberry Protect to no results.
Help, please.!
PS I see some ".bak" in "file backup" and a "bbm.db" one step backward, if that helps.
Well, Thx, I crossed the .bak files and found an old copy of backup who had contacts. I had to manually select the items to RESTORE well. I have verified that BBM related files. I resolved to the fact that it's the best I can do. My contacts I added said that I disappear from the list here, I guess they were not visible from my end. So I guess that the rest will be re-add me in due time.
Once again thanks for your response.
-
has failed because of a virus/trojan and it seems that my computer has been hacked... help
Hello
If you need search malware here's my recommendations - they will allow you to
scrutiny and the withdrawal without ending up with a load of spyware programs running
resident who can cause as many questions as the malware and may be harder to detect as
the cause.No one program cannot be used to detect and remove any malware. Added that often easy
to detect malicious software often comes with a much harder to detect and remove the payload. Then
its best to be thorough than paying the high price later now too. Check with them to one
extreme overkill point and then run the cleaning only when you are sure that the system is clean.It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
the regular windows when you can.TDSSKiller.exe. - Download the desktop - so go ahead and right-click on it - RUN AS ADMIN
It will display all the infections in the report after you run - if it will not run changed the name of
TDSSKiller.exe to tdsskiller.com. If she finds something or not does not mean that you should not
check with the other methods below.
http://support.Kaspersky.com/viruses/solutions?QID=208280684Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
(If Rootkits run UnHackMe)Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Malwarebytes - free
http://www.Malwarebytes.org/products/malwarebytes_freeSuperAntiSpyware Portable Scanner - free
http://www.SUPERAntiSpyware.com/portablescanner.HTML?tag=SAS_HOMEPAGERun the malware removal tool from Microsoft
Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.
You should get this tool and its updates via Windows updates - if necessary, you can
Download it here.Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=enMicrosoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=enalso install Prevx to be sure that it is all gone.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
here or use Google to see how to remove.
http://www.prevx.com/ <-->-->
http://info.prevx.com/downloadcsi.asp?prevx=Y <-->-->Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.aspTry the demo version of Hitman Pro:
Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
(viruses, Trojans, rootkits, etc.). who infected your computer despite safe
what you have done (such as antivirus, firewall, etc.).
http://www.SurfRight.nl/en/hitmanpro--------------------------------------------------------
If necessary here are some free online scanners to help the
http://www.eset.com/onlinescan/
-----------------------------------
Original version is now replaced by the Microsoft Safety Scanner
http://OneCare.live.com/site/en-us/default.htmMicrosoft safety scanner
http://www.Microsoft.com/security/scanner/en-us/default.aspx----------------------------------
http://www.Kaspersky.com/virusscanner
Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1--------------------------------------------------------
After the removal of malicious programs:
Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
system files.Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup
RUN - type in the box-
sfc/scannow
Then run checkdisk (chkdsk).
RUN - type in the box-
Chkdsk /f /r
-----------------------------------------------------------------------
If we find Rootkits use this thread and other suggestions. (Run UnHackMe)
================================
For extreme cases:
This traditional antivirus analysis does not always detect. Because the Norton Power Eraser
uses aggressive methods to detect these threats, there is a risk that it can select some
legitimate programs for removal. You should use this tool very carefully and only after
you have exhausted other options.
http://us.Norton.com/support/DIY/index.jsp================================
If you are in North America, you can call 866-727-2338 for virus and spyware help
infections. See http://www.microsoft.com/protect/support/default.mspx for more details. For
international information, see your subsidiary local Support site.Microsoft support - Virus and Security Solution Center
http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#TAB0I hope this helps and happy holidays!
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">->
Maybe you are looking for
-
Data of faces are not not in the Photos
Hi everyone - I just discovered a big problem with the Photos this morning and it makes me a little nervous. For some reason, I am unable to use my existing tags of the faces in the Photos. I have hundreds of faces marked in thousands of pictures and
-
Satellite A200 - Installation of Windows Server 2003
Dear Sirs, Recently, I bought a toshiba Laptop which has Vista Home Premium operating system. In the free space on the hard drive, I intend to install Windows Server 2003. When I insert the CD, the "install Windows Server 2003" is disabled. It does n
-
Portege M400: Port Replicator support DVI and analog monitor
Hello I use my Toshiba M400 in the duplicator.The duplicator has two outputs to a DVI and an external analog output display. I would use both screens at the same time under Windows Vista RC1.The port replicator manual mentions that this should be pos
-
I won't be one of those guys that ask questions that have been answered dozens of times (excel in particular about), but I have a small question. The ultimate goal is to open a xls file, do something, then save in csv. Simple enough and most of the c
-
How can I change the size of the solitaire card?
From: S Hello When solitary reading recently, I pressed something that makes great cards. I love the little cards. Anyone have any suggestions on how to restore?