My screen blackBerry Smartphones has been frozen all day? Help, please!

Okay so I recently bought a blackberry 9800 torch of my friend, its not in poor condition but it has a few scratches on it. the phone also worked well for her.

This morning, installed an app to rename my files of music, called MTagz or something like that

directly after the installation, a grey box with a blue loading circle sign and the word loading it appeared. I thought he'd go after a while, but long story short, he didn't.

Ive tried to restart and turn my phone off, then on, but it won't work. If I could, I would like to uninstall the app, but my phone is completely insensitive.

I can enter my PIN and password, but as soon as the shoes at the same time the touch screen home screen and keyboard do not work. I can also press the menu button to switch between windows, but when these windows open again I can't do anything.

Thanks for your help

Hello and welcome to the community!

Given your procurement method, I recommend that to start here:

  • KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

Ensure that all measures are properly carried out in order to completely divorce the BB from accounts of friends and thus to be able to create entirely what you need for you alone.

Regarding your question as stated, I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

You may also use these tips:

Good luck and let us know!

Tags: BlackBerry Smartphones

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