BlackBerry Smartphones Invalid email and password on blackberry 9790
I have been using everything ok through POP3 email on my blackberry for the last six months and then all of a sudden yesterday asked me to check the password that I tried to do it but the only message I get, is that my user name or password is invalid. This is not the case, as I am with the same username and password on outlook and my Ipad and these work perfectly. Can anyone help?
We had a problem with our email on Wednesday, it is now sorted and the passwords have not been changed.
I tried the hard reset, tried to set up online service, free books works and still will not accept the good user name and the password. It's driving me crazy!
Thank you.
Hello and welcome to the community!
With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):
1) register HRT
- KB00510 How to register a BlackBerry smartphone with wireless network
- Please wait a 'registration' message reach your Messages application
2) Remove and return Service books
- KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
- If you do not have access CMIME, continue deleting
- KB02830 Send the directories for the BlackBerry Internet Service
- Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.
3) restart
- With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
- See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.
I hope that will move things again for you! If not, then you should try remove and re-add your configurations for the relevant accounts. Otherwise, you should contact your mobile provider for formal support.
Good luck!
Tags: BlackBerry Smartphones
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