BlackBerry Smartphones not accses Internet through wifi routers secure

Just bought new 9360 and tried to connect to the internet via my wireless router that is secured with WPA.  No luck, the time-out waiting for the router.  Tried on another router using WEP wireless.  The same problem.  Then delete security (does a router open) and the wifi worked very well.

It is an ATT customer.  Just upgraded to the latest operating system.

Suggestions please.

Thank you.  I went through the whole document as a result of suggestions, etc., without success.  Then, all of a sudden, connected browser and now works OK.  Still don't know what I did but thanks!

Problem seems to be resolved.

Best regards, Bob

Tags: BlackBerry Smartphones

Similar Questions

  • BlackBerry Smartphone Bold 9700 - email through wifi only possible?

    I hope I can explain clearly enough the problem to get an answer!

    I've recycled from 9700 to my daughter and use the Z10 now.  I put minutes it on a basic plan which includes voice, text and BBM, but no "data from the Internet.

    I would like to set up a gmail account on the phone who might have access in wifi coverage areas.  Of course, the phone won't let me, and I guess that means that the functional BBM is not an indicator that BIS is enabled.  Now the Z10 no longer requires the BIS or BES to work, I was hoping there was a way to access gmail without using the browser without hope, even if it meant that she would only 'real' mail service in wifi areas.  I remember that Google had an app of any kind at the same time - don't know if that helps or is even available now (do not suspect).

    Another possible twist for this... we have BES current Lite to run at the office.  I had previously been connected with this phone (before he completely wipe) and I think that address public IP of the office is that my phone was given when you navigate on the ' net.  Which makes me wonder if the activation of the phone on the BES server again would allow me access to gmail via wifi?  Or is BES/BIS on the phone account * with the cell provider *, an absolute necessity even if wifi is the only planned to connect?

    Hello

    You are right in your assumption - the features of BBM do not necessarily indicate that anything else needs to be functional (e.g., email). There are several different levels of BIS, with many different combinations of services included - all controlled by the specific plan to which you subscribe with your provider. So, you should ask them what services you can expect to work on the 9700, given the plan that you have purchased from them.

    Google did indeed have an app... and I'm not sure if it exists as well. I know that he was not available for levels of OS 'later' (for example, I think that it worked on OS5, but perhaps not on 6 or 7).

    I'm also not sure about your specific operating unit/system level can provide internet access via WiFi only... some can, some can't. Of course, the best way is to try and see what happens.

    Brock-n says:

    Another possible twist for this... we have BES current Lite to run at the office.  I had previously been connected with this phone (before he completely wipe) and I think that address public IP of the office is that my phone was given when you navigate on the ' net.  Which makes me wonder if the activation of the phone on the BES server again would allow me access to gmail via wifi?  Or is BES/BIS on the phone account * with the cell provider *, an absolute necessity even if wifi is the only planned to connect?

    I think that the use of any BES requires a data plan of the carrier, regardless of the track between the device and the server (by example, carrier data network rather than WiFi). The difference is that with BES - X (if all goes well, that's what you mean by "BES Lite" you only need a BIS-level plan, but for full BES, you must have a full BES data plan.)

    I hope this helps!

  • My PC (win XP) can not get Internet through a Bluetooth adapter to the phone, same phone work with win 7 & vista.

    Original title: internet telephone

    My PC (win XP) can not get Internet through a Bluetooth adapter to the phone, same phone work with win 7 & vista

    Hello

    1. What is the brand and model of the phone and Bluetooth adapter?
    2. what exactly happens when you access the internet via your phone?

    Please provide more information. This will help us assist you better.

    How to ask a question

    http://support.Microsoft.com/kb/555375

    Also, please take a look at the below items that might help you.

    How to install and configure Bluetooth devices in Windows XP Service Pack 2

    How to troubleshoot Bluetooth detection and connectivity issues in Windows XP Service Pack 2

    Thanks and greetings
    Umesh P - Microsoft technical support.

    Visit our Microsoft answers feedback Forum and let us know what you think.
    [If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message.] [Marking a post as answer, or relatively useful, you help others find the answer more quickly.]

  • Why my Dell laptop can connect to wifi but not get internet through it?

    I have a dell vostro 3400 and I can connect to any wifi network, and while other computers can get internet through them, I can get a limited access. Also, I am running connectify (internet sharing program), a virtual wifi router and I can connect devices, but they cannot get internet through it (even if my laptop is via Ethernet). Is this a hardware problem? Software, OS? I got the model in more than a year and it has always worked perfectly... Thank you!

    xael821,

    Is there a reason that you do not have active DHCP.

    Start, Control Panel, network and sharing Center. Click your network properties. Search for TCP/IPv4 and TCP/IPv6 and click Properties. Have your settings match mine.

    Rick

  • BlackBerry Smartphones connected to internet but pages won't load! Help!

    Hey,.

    First time using this forum so ill try my best to explain my situation.

    I have a Blackbery curve 8520. Until recently he worked perfectly but it has since not load websites, even when connected to the internet. My BBM works perfectly however. I have saved, rebooted and ensured that data services are on. I contacted my network provider and they said it's a blackberry issue thean rathr a network one.

    Any help is greatly appreciated, I really want to listen to these automated messages on the hotline more.

    Thank you

    Hello and welcome to the community!

    I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

    (1) registry HRT

    • KB00510 How to register a BlackBerry smartphone with wireless network
    • Please wait a 'registration' message reach your Messages application

    (2) Service reference books

    • KB02830 Send the directories for the BlackBerry Internet Service
    • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

    (3) restart to take batt

    • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    I hope that will move things again for you! If not, then you will need to contact your mobile service provider for formal support... for the last time, again they you brushed OFF... even if the problem is on the EDGE (btw... BB is a device, RIM is the company that manufactures the BBs), your support channel always starts with your carrier... they have the power to escalate your case in RIM free of charge for the user end... There is no other way by which you can receive free formal support from the RIM... actually, these forums are not similarly supported RIM , but rather to the users.

    Good luck!

  • BlackBerry smartphones not the host routing table entries

    My blackberry storm2 shows no entries in the host routing table. I'm on a service plan that supports BIS everything was fine. My phone rebooted for no reason, and that's when the problem started

    Help, please

    Hello and welcome to the community!

    I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

    (1) registry HRT

    • KB00510 How to register a BlackBerry smartphone with wireless network
    • Please wait a 'registration' message reach your Messages application

    (2) remove and return Service directories

    • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
    • If you do not have access CMIME, continue deleting
    • KB02830 Send the directories for the BlackBerry Internet Service
    • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

    (3) restart to take batt

    • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    I hope that will move things again for you! If any stage does not properly complete, proceed to the subsequent steps will be useless... and you will need to contact your mobile provider for formal support. It's their network that your BB is unable to communicate with, after all.

    Good luck!

  • Browser blackBerry Smartphones not fully loading

    Hello, I have a blackberry Torch 9800. My problem is that I can't watch internet on my phone easily. For some reason any that it shows only a part of the page, but there white boxes at the bottom of the block in training/photos/etc page. I deleted all temporary, audited files for the update software and even checked all the settings of my husband. (It has the same brand and model, its not done) Any help on this would be greatly appreciated. Thanks in advance!

    Hello and welcome to the community!

    I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... ( Please wait for this before moving on to the next step) :

    (1) registry HRT

    • KB00510 How to register a BlackBerry smartphone with wireless network
    • Please wait a 'registration' message reach your Messages application

    (2) Service reference books

    • KB02830 Send the directories for the BlackBerry Internet Service
    • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

    (3) restart to take batt

    • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    I hope that will move things again for you! If this isn't the case, then I recommend that you try to start safe mode:

    • KB17877 How to start a smartphone BlackBerry in Mode safe

    It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, thinking... what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

    Otherwise, you may need to consider a feature complete WIPE, a reload of the OS, or even a WIPE/reload BBSAK.

    Good luck!

  • BlackBerry Smartphones not receiving all emails

    I receive only a few e-mails from my BB 9700 to my hotmail account, if I go online and log into my hotmail it is unopened emails that have not disappeared from my BB... anyone know why?

    Hello

    There are a few possible reasons... of what you say, it seems that you use hotmail WebMail interface from your computer (as opposed to Outlook or some other desktop e-mail application, which, if used might complicate things), these KBs may apply to your situation:

    • KB13374 Delay in delivery of email to the BlackBerry smartphone
    • KB15747 E-mail message delivery is delayed due to a Windows Live Hotmail account on the BlackBerry smartphone

    I also suggest that the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... ( Please wait for this before moving on to the next step) :

    (1) registry HRT

    • KB00510 How to register a BlackBerry smartphone with wireless network
    • Please wait a 'registration' message reach your Messages application

    (2) remove and return Service directories

    • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
    • If you do not have access CMIME, continue deleting
    • KB02830 Send the directories for the BlackBerry Internet Service
    • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

    (3) restart to take batt

    • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts. Otherwise, you should contact your mobile provider for formal support.

    Good luck!

  • HP M9V10PA #ACJ: usb. Bluetooth not share internet connection, wifi direct does not

    M9V10PA #ACJ model number

    HP deskjet 5525 e printer all in one

    question: -.

    1.) can print via usb to the laptop window function 8.1, allows to print wireless from my smartphone Android based without direct WiFi router, connect to eprint, wireless with mobile router but can not print from my new hp laptop network is limited with! sign and the printer is not detected. (if printer problem, then it can not print from mobile and if problem laptop, he could not able to connect to internet I use.)

    2.) my computer laptop wifi direct support means can I Exchange offline like bluetooth and can my printer is my computer laptop wifi and I can connect from printer.

    3.) bluetooth teathering in andriod do not share internet on my laptop when I teather.

    4.) usb teathering does not share internet to andriod which is samsung galaxy mobile new j7 sharing internet via wifi.

    None of your support team is able to answer all these questions and not even want to listen to. All what they just time passes I try for 5 6 7 6 hours wasted days. they have just replied to the request is transferred to the technical service of master. If you have a mail solution please me [email protected]

    USB and bluetooth internet sharing in 8.1 window I had to update my driver in the Device Manager I have updated ndis network driver that was yellow highlighted in color and it was not installed in window 8.1. After installation two teathering worked well.

    For direct wifi in the printer I just on my direct wifi on my printer and network printer highlighted me in networks in form of PRINTING HP 41 Deskjet 5520 series with signs ! in wireless. ! sign simply means the network is limited and cannot share internet. So jusst linked to that as network limited and then used software to connect as wireless HP printer. It worked well, but have still the issue with speed on the network even my signal is full. Wifi printer on the direct network access speed is very very slow, I'm connected.how to improve the speed, I don't know.

    Another issue is that my laptop is same average direct wifi capabilities to communicate with other devices can I create my own hotspot by laptop same name network HP-PRINT 41 Deskjet 5520 series in printer not supposed to share internet, but at least for wireless data sharing.

  • Browser blackBerry Smartphones not working anymore after 2 years

    Hello

    I hope someone can help me with the following: after 2 years my internet browser no longer works on my BB curve 9300 (not via 3G, no WiFi). FB and Whatsapp still work.

    Now my smartphone is only half of a smartphone, so I hope that your team of professionals will be albe to help me in no time.

    Thanks a lot from the outset.

    From what you describe, I can only deduct that the Service books never happened to your BB... and if you waited the hour and then restarted. And even then your services were not working.

    Given this scenario, you next fall at what stage followed 3 in what I provided above... in touch with your mobile provider for formal support. Something went wrong turned into the connection between your device and your network of carriers... only they can watch their network to understand why this has happened and remedy.

    It is true that, in many markets service BB/BIS costs indeed data plans more 'generic'... it's because there's infrastructure that the carriers and the BB must provide/support so that the exclusive services of BB to function. Non - BB devices don't use this infrastructure, and so in many markets the carriers can get away with paying more for it. But this price is set by carriers (not all markets have a surcharge for BB services... services of BB to sell at the same price as non - BB... it varies).

    Good luck!

  • BlackBerry Smartphones not receive emails on my BB Gmail :(

    Hello today I install both my Hotmail & Gmail on my BB Bold 9780 accounts. I received the confirmation emails "Activation on the server" in the two accounts on my BB so I assumed that everything has been done successfully. Fake! Hotmail works very well. I am able to send & receive the BB with no problems & receive emails in both my Inbox via hotmail.com & on my BB. However, the Gmail account, is another story. I am able to send using the my BB Gmail account & I get in my Inbox via gmail.com only! I sent emails at random my gmail.com Inbox just like a test & still only received in the Inbox via gmail.com & not on my BB. I don't know why were there to Gmail security changes that can cause this problem? Any help would be appreciated as my Gmail account is my main account for business related emails so I always need to be connected. Thank you.

    Hi Ms_SoSo

    Please try this sequence and see if that helps.

    1 - first record your PDA to your network.

    • KB00510 How to register a BlackBerry smartphone with wireless network
    • You expect a registration messages in your Inbox messages.

    2 send your Service book

    • KB02830 Send the directories for the BlackBerry Internet Service
    • Wait until you receive the registration for each email message on your message box

    3. and then do a restart of battery like that pull while the device is powered on remove your battery wait for a min. then reinsert back

    Try it and tell us.

  • BlackBerry Smartphones not able to get my phone to work unless in safe mode

    There are two problems I see. Yesterday, I've updated througn Office of BB online. I have now deleted the BB 7.1.0 CoreApplications four times. When I start my phone one of the two things happening. I can enter my password, but when I hit the key enter the phone crashes and will only go to safe mode. The second thing that happens is it accepts my password, but immediately the following message - Eception Exception: Java.Lang.Error there is an option to click OK but when I get my BB freezes. I have installed and uninstalled all languages twice, I restarted a dozen times or more, I reinstalled a version more ancient dating back months and not seen no change to these questions. I can work the phone in safe mode, but this isn't a solution. I find this very frustrating. I would also like to be able to talk to a human being on this subject but can't find a number on your website. A WTF happening? I'm about to launch this phone in the tray and get an IPhone!

    Hello and welcome to the community!

    I think that you may need to perform a clean reload OS... from your post, I can't quite tell if you did that.

    Please visit this official download portal as you go along. If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

    From a PC, you can install any compatible OS package (for example, for your BB model exact number) of a BB via this procedure:

    Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC. After installing the operating system on your PC package, please remember to remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    Don't forget that you remove, since your PC, any other BB OS devices as packages with more than one installed on the PC can cause conflicts with this procedure.

    You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

    You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

    1. Load your OS "bare bones"... If everything is optional, do not install it.
    2. If the behavior is immediately, then try another OS with step 1
    3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
    4. Add one more thing - no matter how tempting, one.
    5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
    6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

    When the behavior shows up, you know the culprit... the last thing you have loaded.

    If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

    If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

    You may also use these tips:

    If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

    • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

    dhutchr wrote:

    I would also like to be able to talk to a human being on this subject but can't find a number on your website. A WTF happening?

    Please refer to this information, which is at the top of each page on this site:

    Contractually, BlackBerry cannot provide any support from first line for nothing. All support first line begins with mobile service providers, to the place of origin of purchase or an authorized service center (it varies according to the region and the specific question). When you bought your device and the services, you should have been informed about your methods of formal support... If you weren't, you need to check your place of origin of purchase or your service provider mobile as to what those who are for you.

    Good luck and let us know!

  • BlackBerry Smartphones not get facebook notifications

    Not getting not facebook notifications

    Hey steffanie1994,

    Perform the following steps, and then test to see if the notifications to work.

    • Log out of Facebook for smartphones BlackBerry from the BlackBerry smartphone.
    • Connect to the Facebook account from a computer.
    • Choose the account, privacy settings, Applications & websites.
    • Choose the Applications you are using, change the settings.
    • Choose the settings in Facebook for BlackBerry, smartphones.
    • Click remove the application.
    • Connect to Facebook for BlackBerry smartphones from the BlackBerry smartphone.
  • BlackBerry Smartphones not cached credentials

    Hello world

    My BB had well eaten by my dog and I just got my new camera to the service. I got a brand new, with all my datas saved the former. It's great, everything works, but when I try to download anything in the app world, it says without credentials cached, error id: 40721. I have tried everything that I found online in the forums (because many people have the same problem), but nothing has worked. My camera thinks I have no network connection, while I'm abee to use the browser. I could not download apps via my PC. Because they say that I am not connected to the network, he does allow me to do something. Any ideas?

    Thanx

    Hi csippesz,

    So that means you lack the services from your provider that I have already said, you call your Service provider to send the book to your BlackBerry smartphone as you had passed to a new device and your device is not he them.

    So give them a call.

    Prince

    Click 'Like' If you want to thank someone.

    If problem resolves mark message (s) as a 'Solution', so that others can use.

  • BlackBerry smartphones not display

    Hello.. I used the blackberry torch 9800 and was very happy with it but all of a sudden I don't know what happened on the screen of my phone, it turned out black... I switchd it ND out e battery even when turned on it it started to work but after a while the screen is still blank: nd remove battery now is not useful olso... what will I do please help... I'm a big fan of blackberry phones, I continue to insist my friend s to move to the blackberry... Please don't let me lose my faith on blackberrry... reply as soon as possible thank you

    Undue salvation,

    Welcome to the support community!

    You are able to test with another battery? If this does not help, and if you have access to a computer, I recommend to backup your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software in order to avoid any problem of software that can be the cause of the black screen. For additional instructions, see the following KB articles.

    For Windows®: "how to perform a clean reload of the BlackBerry Device Software for Windows' http://bbry.lv/GI9beY
    For Mac: "Perform a clean reload of the BlackBerry smartphone application software on a Mac using BlackBerry Desktop Software" http://bbry.lv/J0UN1U

    Please verify that the problem has been solved before restoring all the data from your backup file. If the problem is not resolved by the steps above, then I suggest to contact your service provider for other options.

    I hope this helps.

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