BlackBerry smartphones please help, IMEI has been blocked

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• BlackBerry smartphones please help me

  HY,

  Translation by Google:

  Everything began to be replaced by an old mobile Blackberry Curve 9300 for a new 9300
  Initially, I connect my old laptop to perform a backup.
  I connect the new and restored with the old backup.
  And starting problems:
  Initially I have found all my applications, after a ride on this forum B and am active Blackberry option. I thought that I had on my old laptop...
  But I'm still all of the missing Blackberry universe.

  I connect my Blackberry Desktop, it tells me I can do an update from 5.0 to 1419 Pack Update pack 6.0 1879.

  But the problem and not the update bug.

  Following error message:

  An update to the Blackberry Desktop software component must be installed before proceeding. I'm okay then after seconds qqs:

  An error occurred during the update of your software
  The list of applications on your device is have been downloaded.

  However, I take things and I have zero reset my laptop with a factory reset.
  I past either directly through the laptop and the laptop tells me that there is no update available.
  So at the moment no update my software.

  Then I try to reopen a Blackberry ID session and still the problem:

  I know that my email user, I maintain the Blacberry ID confirmation email, but I forgot the password.
  I requested a new password, he asked me the secret question. I answer and it crashes with the following messages:

  You have reached the maximum number of authentication attempts with your credentials. For security reasons, this feature has been blocked for 15 minutes.
  or else
  You have reached the maximum number of authentication attempts with your credentials. For security reasons, this feature has been locked. If you have forgotten your password, use her you forgot your password feature to select another.

  What should I do?

  Please help me!

  Hello and welcome to the community!

  You have a lot of questions... so it is difficult to separate. I'll try both, I think I can identify:

  Please see this post "sticky" for useful information about your situation BBID:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-world/how-to-regain-access-to-your-BBID/TD-p/25467...

  I hope that this information will be useful to you.

  With respect to the update/reload of your operating system, the easiest way is on a PC (you can't do this on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• HELP blackBerry Smartphones: 9000 "BOLD" update has been stalled for hrs now... updated Bundle 5.0 1728

  Here is my deal... I have a Bold 9000 and I decided to update today, and I'm sorry.  I had to update my computer program which I think I did.  But now it is in the case of "Update device software" and it seems to be stuck.  When I started it it said I would not be able to remove my phone or I would lock it upwards or something.  It has been 4 hours now and he said that it would be 1 or more.  He crossed the Back Up and installation steps, but it was stuck for several hours on the not reboot.  The green line has left about 1 inch and light seems to be always moving through it as if she does something.

  Now, here's the best... It seems that window open on my phone a few hours Registry Permission back.something Abu e-Mobile today trying to access telephone records now the problem is that I can't move the cursor on refuse it (what I choose) or allow options, technically, he's stuck.  I'm sure that it is holding up, but don't know what to do.  Please help as soon as possible.  Thank you

  mybbprobs wrote:

  Any suggestions?  Thank you.

  See the link below to download it and follow these simple instructions.

  First find your operator and the system operating file that you want to use.
  http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  1. download the OS files to the PC then install on the PC by running (double click) the downloaded file.
  2. go in c:\program files Research in motion\apploader and delete the file named "vendor.xml."
  3. plug in the BB and double-click on "Loader.exe." It is located in the same place as the above vendor.xml file.

• BlackBerry smartphones please help me with this indicator on my screen... it has reduced the quality of the voice

  

  Please help me with the rectangular symbol on the top next to the speaker symbol. It seems that I turned on an option by mistake, and whenever I've make or receive a call, this symbol appears. This was not the case previously.

  For this reason, my voice call quality has declined considerably. Please help quickly.

  Thank you

  itsmits

  Of course, he was told here in the forums of many times.

  It's the Audio Boost indicator call.

  To change, press your green numbering > Menu key > Enhanced Audio Boost.

• BlackBerry smartphones * Please HELP! * How can I RESET my blackberry without going into 'OPTION '?

  I have blackberry bold 9780 so basically, I downloaded this theme and since he has been active, it's just totally messed my blackberry set to the top, and its really stressing me cus im 16 and I couldn't live without my phone lol I downloaded loads and loads of themes before and he never had any problems until I have download this a call "SEVEN" (I think) and my phone kept freezing , I could not go on facebook, video, photos, text messeges AND MORE F * CKED UP IS NOW, it won't let me go on OPTION or PUT IN PLACE so that I could not go to change the theme back to normal, I tried goin to the world app blackberry to download another theme but it ALWAYS comes gel whenever I spend on it. I tried everything, none of this seems to work. Ive been pulling in and out of my battery to more than 10 times today :/ and it's just the same really reallyyyyyy upset me: '(donc j'ai juste besoin de savoir si il y en tout cas totalement réinitialiser mon téléphone entier SANS passer OPTION?) Please PLEASE share your knowledge, I will be VERY MUCH appriciate if you could help, COULD NOT YOU THANK ENOUGH xxxxxxxx

  Hello

  Yes its possible to reset without entering the Menu Options on your phone:

  1. you must have BlackBerry Desktop Manager on your PC.

  2. connect the phone with open Desktop Manager.

  3. go to the Applications tab

  4 locate the rogue app/theme, kill it and your phone should come back with the default theme.

  5. If you can not find via Desktop Manager then try to do a full backup.

  6 restore the phone to factory settings, restore data selectively.

  Hope this works for you, if it's not then you need to use BBSAK to wipe the phone or try to remove the new theme.

• BlackBerry smartphones, please help me! I want to cry already... :(

  my blackberry has frozen, it does not work, the keyboard does not work. It is not no matter what signal, I can't receive any more text messages and phone calls! He just spent 30 minutes ago. I delete a theme then reboot happens and now it doent work. I keep the battery and still nothing happens it's just open, but the keys does not work... Please help me! I don't know what to do already... Please!

  It's for good. I love my phone and it makes me really sad... Please help me... What do I do?

  Please try this, your device in Mode safe start:
  Article ID: KB17877 how to start a mode BlackBerry smartphone without failure http://www.blackberry.com/btsc/KB17877

  Now, to ensure a stock THAT RIM BlackBerry Theme is selected. and try to restart the device.

• BlackBerry Smartphones please help me with my BB Storm 2

  Hi fellow messengers,.

  I'm having a problem with my BB browser. My unit is BB Storm2 9550.  My browser does not work everytime I visit a particular site. He tells me that I am currently on a service plan that requires a WiFi connection. However, I am connected to Wifi. Wifi works really well. My friends are able to browse using the connection with their own phones. He also tells me that I am connected to Wifi, but my browser tells me that am not.  I only feel it now and its bothers me for two days. Ive tried another wifi spot, but then I always get the same problem.

  The strange thing is that whenever I'm

  in my FB app (via my social BB connection), and then I decided to press the option that says go to FB Mobile, there is no problem. I know what his FB mobile, it works only if you are connected to WIFI. And Yes, it worked for me. But, when I go to the browser and type the domain, www.google.com, it never worked...

  Please help me solve this problem.

  Thank you!

  Just checkin, OK?

  My dear sweet companions experts have been berating me for a long time wandering on several of my links... (Hellllooo... BIFOCALS?  )

  I have a 9550 Storm so please open your browser, press the menu key > options > cache operations and everything clear.

  Back to Homepage > main menu options > list your options of confutation of browser, even for General properties.

  If we cannot see an anomaly in software we can make (Advanced) WIFI diagnostics and diagnostic of Mobile phone network services,

  Thank you

  Bifocals

  KB13299 Use the tool of diagnosis Wi - Fi (advanced only)

  BlackBerry Storm2 Series - 5.0 - user - 292 Guide

  Your mobile network diagnostic

  Now your answer is here at the end, but you should really keep

  cleaning of ordinary memory, service books, etc.

  Have a great day!

  

  KB14394 When you try to access a web site on the BlackBerry smartphone, the following error message appears: "this is a Wi - Fi service. Please make sure that your device is equipped with an active WiFi connection and try again. »

• BlackBerry smartphones please help W / BB 9650 "BOLD"

  Please help: I've had many BlackBerry & now I have the BlackBerry 9650 "BOLD" had problems with the phone for a month due to having to 'RECONNECT' before making a phone call, internet or SMS anybody going... Well I called my cell provider (Verizon) & got a hold of BlackBerry support, explains the problem with my BlackBerry & they told me there are two things which will be stop this problem "ONE" has been to make a master re - set 'SECOND' send new phone & I chose get the new phone & while you wait for a new phone I backed up everything on the desktop of Verizon Backupassistant & BlackBerry so I wish all expect Download new phone of everything 'BUT' password keeper (all passwords) & BlackBerry Messenger (Contacts) didn't get downloaded with the new phone... Is it possible to 'Recover' Keeper password and passwords & BlackBerry Messenger & Contacts 'Desk Top' Please help.

  Thank you

  stephensaz { BB PIN}

  EDIT: Personal information such as PIN for your safety are prohibited. Please see the guidelines of the user   under article ""be sure to." "

  Hello Stephensaz,

  Your old BlackBerry device has been activated on a BlackBerry Enterprise Server?

• BlackBerry smartphones please help me I can't live without my BB

  My BB Curve 8520 White Watch screen says App Error 523 and then at the bottom of this, there are highlighlighted Reset in black, by clicking on it, the phone restarts and do the same again. I removed the battery several times. Please help me

  Hey dubem747,

  Take a look at this help article to solve your App Error 523.

  "Error 523", "App Error 523", or "JVM 523" is displayed on the BlackBerry smartphone

• BlackBerry Smartphones Please help - duplication of the e-mail messages, which makes the phone unusable...

  I tried to find an answer to this problem on the rest of the site, but all I can find are for people receiving two copies of the same message - I've received duplicate emails a minute 20 and I have no idea why.  The phone was fine until yesterday afternoon, and then began receiving duplicates.  At the beginning it was just a little, now it sends a new double about every minute for every e-mail I've received since its start to duplicate.  Last time I looked there were about 200 messages duplicated in my Inbox, and I dared not look at it from.  Therefore, messages from facebook that makes me think that it must be something to do with the phone itself.  All emails claim to be received using my gmail address, but gmail itself received a copy of each.  I have not changed the settings on my email or on my Blackberry.

  Please, if anyone has an idea how to make this stop, help me - my phone is now useless because it is so concerned with the reception of emails that all other features are slow and jerky, and I can't put the most because it's like having a fire alarm in my handbag.

  Thanks for any help!

  Thanks for the advice, but more than 800 e-mails duplicated later it seems recovering in itself!  Of course, patience is a virtue...

• BlackBerry Smartphones please help, 9700 won't turn on

  As I was talking on my relatively new Bold 9700, she is just completely dead! The battery is charged but the screen and everything happened to be just black. It will not turn on. I removed the battery and put it back in and the only response that she led red coming for a few minutes then detach.

  Any suggestions please?

  Hi and welcome to the Forums!

  See this KB to see if any of the symptoms match yours:

  • KB18223 Behavior of the charge BlackBerry smartphone

  If the battery discharged spontaneously, that would actually cause for alarm. If your symptoms match something, then likely recommendation is to reload for a while (at least 2 hours, IMO) and then see if your BB is back to normal. If the behavior persists, consult a warranty evaluation.

  Good luck and let us know!

• BlackBerry Smartphones Please HELP, my 9860 is nuked...

  Hi everyone, after the upgrade 2 apps yesterday my app world must restart, everything was air normally, but... When you try restarting my bb to finish a constant in the screen start (where the bar appears) and about 20% load, reboot again.

  When I connect to my mac, a show of window that need repair, but when I click in the button repair, then show me a message which said «cannot repair your device blackberry.»  ' not found software for your blackberry device, please check again later.

  Please help me, I can't do anything...

  Thanks in advance

  Finally I did it.

  The fundamental problem is Blackbery Desktop Software for Mac, it is not 100% compatible with blackberry support cause can never fix my bb.

  Solution for me:

  1 - install windows with bootcamp (not VM, a lot of problems with the USB ports)

  2 - Download Device Software for 9860 and BDS... obiusly for victory.

  3. connect the devices "WITH BATTERY", very important.

  4 - click on "Update".

  5 take a chance for the BB server answer... and give you good news about your software.

  6. install and all you want to do for the recovery of your bb.

  Please, RIM, GIVE the SUPPORT of United States FOR THE MAC USERS... SUPPORT REAL.

  Thanks to all to try to help me. !

• Table routing of the Host of blackBerry Smartphones, PLEASE help!

  So my blackberry has not put in place my email, which lead me to the menu host routing table. I hit sign up to 2 of the routing tables that appeared in the menu, but I don't really know what they are or if I should have done that. A notification pops up saying that the enrollment message has been sent. What is happening today and what I can do to fix this?

  If you are able to use BBM then a blacberry active data plan - might be useful to give a call to your carrier and make sure that you are set up for the Blackberry Internet Service. (The service to use with yahoo, google etc.) as opposed to Blackberry Enterprise Service (the option of the company)

• Security of blackBerry Smartphones please help

  I have a curve 8900 and took one of my clients my black Berry on my desk. This is my personal phone with emails and text messages. I have a password on my phone and its set to lock after a few seconds.  the customer has returned to unlock the phone, the phone seems to be frozen on a screen partical. I had to press the back button several times to UN - freeze the phone. My question is how could anyone unlock my phone when its password protected only after 1 hour? How can I stop this happening again? It also seems that the sim card has been removed., can someone please advise what they happen? Thank you

  Given what you describe, I would consider all of your data compromised. File a police report immediately. Change all passwords on all email accounts that you had configured on that BB. Change the password associated with bis. Contact your provider and have now disabled missing SIM - and get a new one. Notify all your contacts that this person may now have information that you had them stored in your BB.

  As to how it happened... the best guess is that the person he took locked automatic front and therefore had full access. The second proposal is that somehow the person knows the password that you have assigned to the BB. For the prevention of future manually lock it whenever it leaves your hands and use a stronger password, allowing to see you never enter it.

  Good luck!

• BlackBerry Smartphones please help app killed my phone

  I have a BB torch, I installed app world 'Reset Me' Center and right now, the phone will try just to starte again and again.  I did a soft rest like a hard.  Can someone help me please mke my phone working again?

  PLEASE HELP ME!

  You are able to reboot your device in SafeMode as shown in KB17877?

  I guess, because it is taken in a reboot cycle, when you connect to the desktop software it does not have a stable connection to reinstall your software?

  If this is the case, remove the battery and keep it off when you connect to the desktop software. You will get a pop up that the device cannot connect and there should be buttons retry, update and cancel. Select Update and you will then be able to reinstall the latest version of the device software.

  When the load progresses, you will see a step that says "waiting for initialization of the devices '. At this point, insert the battery and recharging must complete.