Re-install OS on Inspiron N5030

My son did not backup and his laptop, probably a virus, that he now starts up to a black screen with a cursor.  I got the Dell software, but when I try to install the operating system, it works fine, but once it reboots, I get the same black screen and the cursor.

I don't know if it's important, but I use 1 OS software because I can't get the utilities and drivers to install without an operating system?

Any help would be so appreciated!

Carrie.

Hi Carrie,

Thanks for the reply.

Please reset the BIOS by default. Restart the computer, and now, he's starting to hit the F2 key to start the BIOS of the computer to boot.

Select default load > apply > output.

Reinstall the operating system. Delete all partitions during the installation. Once the partitions are deleted, you will see only one option "unallocated space". Create a new partition in unallocated space and install windows.

It will be useful.

Thank you & best regards
Mustapha S
#iworkfordell

Tags: Dell Software

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