BlackBerry Smartphones with GPS on blackberry "BOLD"

We have a user who stops the following message appears when you try to use the GPS function on his new bb "BOLD":

Unable to reach the server.  This happens after he asks his login and password.  He worked at a given time and no longer works, he said.  We have already done a reset.  I've seen conflicting information about the GPS on the "BOLD" function.  Some say it works, some say, is not.  Any suggestion would be appreciated.  In addition, its internet capabilities work fine.

We had to go back to AT & T and they had to wipe the device and reload the software in order to get the GPS to work.  They have not explained why it would not have worked the first time.

Thanks for your comments.

Tags: BlackBerry Smartphones

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